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Bennett Cards Ltd Reviews

4.9 Rating 5,328 Reviews
98 %
of reviewers recommend Bennett Cards Ltd
Company Reviews Product Reviews
4,763
 Metrics Info
4.9
Based on 5,328 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Bennett Cards Ltd Reviews
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Phone:

03333551313

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“The items were just pushed down into the package.the envelopes were not bond. I found it very hard to sort small envelopes from the large ones . If I went to shop to buy them they would be well presented. This is the first time I have to complain. I’m an elderly person suffering from rheumatoid arthritis in both hands. Took me a long time”
Helpful Report
Posted 7 months ago
Hello, Thank you for your review. Sorry that the envelopes ended up mixed up in your package. They are usually put into the box separate so they must have got mixed up while in transit. We do not wrap them in plastic to save on waste, however I will pass this on to hopefully stop this from happening again as we may be able to separate then in a different way.
Posted 7 months ago
L Nnamani
Verified Buyer
“Can't say yet as this is my first experience and I am yet to receive my order.”
Helpful Report
Posted 9 months ago
Sorry to hear that you have not received your order. We have been trying to contact you about your order but have not been able to get in contact with you / not heard back from you. Please call us on 03333551313 so we can sort out the issue for you.
Posted 9 months ago
M Bonvini
Verified Buyer
“The products are nice but to much expensive,especiali for the taxes I pay when I receive what I order. It's no convenient from Europe. Thank you.”
Helpful Report
Posted 11 months ago
M Cassegrain
Verified Buyer
“J'ai dû régler la taxe deux fois A la commande et on me l'a réclamée aussi à la livraison Et pour l'instant pas moyen de me faire rembourser Je ne commanderai plus”
Helpful Report
Posted 1 year ago
Hello, Thank you for your review. The import tax and duty is charged by the authorities in France. When dispatching overseas no tax is charged by us so you will have only paid tax once. If you need any further help with this or have any questions please contact us directly. Thank you.
Posted 1 year ago
A Tomsic
Verified Buyer
“Musste noch extra Zoll bezahlen. Also noch mal extra! Das hatte ich bei der Bestellung so nicht verstanden. Insgesamt für eine Lieferung nach Deutschland etwas teuer”
Helpful Report
Posted 1 year ago
S George
Verified Buyer
“Had to call as order hadn't been sent even though money taken. Very expensive postage I thought, as much as product I ordered.”
Helpful Report
Posted 1 year ago
Thank you for your review. Sorry that you were not 100% happy with the service. The product that you ordered was out-of-stock at the time of placing the order. I can see that you selected and paid extra for the faster delivery service, however this would have only taken effect once a product came back in stock. Sorry for any confusion or misunderstanding.
Posted 1 year ago
M Homer
Verified Buyer
“Condition of goods was not very good.the tract folder was bent at the end and plastic folders were not in good condition.”
Helpful Report
Posted 1 year ago
Hello, sorry to hear that your order seems to have been damaged in transit. We will contact you regarding getting this rectified for you.
Posted 1 year ago
M Menear
Verified Buyer
“Very disappointed that the items I ordered were only dispatched on the day I was informed they were to be delivered. When I did an on line chat I was told they were running late- fair enough but I should have been informed about this delay via email.”
Helpful Report
Posted 1 year ago
U Mane
Verified Buyer
“All good except I was sent old track folder.... now we don't do old tracks so in my opinion that shouldn't be in sale”
Helpful Report
Posted 1 year ago
Thank you for your review. If you have ordered an item that you do not want, please contact us either via phone or email and we will be happy to set up a return/refund for you. Older products such as the tract holder that you ordered are on sale under the clearance category as they can still be useful, such as to hold paperwork etc. Sorry for any inconvenience this has caused you.
Posted 1 year ago
S Cooper
Verified Buyer
“Everything is excellent except one thing. Why on earth do we have to have an account and a password to buy things from you. Even though you have a guest password it makes shopping with you irritating. It's just another password to remember, when all you want is to buy your goods. We get our writing pads from you on a regular basis and have to go through this rigmarole every time. Only the quality of your goods and the price of them stop us from going elsewhere.”
Helpful Report
Posted 1 year ago
Thank you for your review. We do require a password to gain access to your account yes, and we do require an account to place an order. The password keeps your account secure, however you can save your password on your browser, or tick the box to stay logged in if you are using a personal device or computer. Having an account means that you can re-use the same address without having to re-enter your delivery address everytime, and you will also collect Reward Point that you can spend on later orders which is only possible with an account. I hope that information helps.
Posted 1 year ago
T Bulloch
Verified Buyer
“Concerning cost of postage, you were payed twice for items that could be posted together (my mistake) A two week wait for item's is unacceptable,”
Helpful Report
Posted 1 year ago
Thank you for your review. It looks like the order was placed just before the double bank holiday which would have delayed the order a little. The postage selected was the 5 working day delivery. It seems your order was dispatched 2 days late which would have been due to us catching up after the 4 day bank holiday weekend. Sorry about the delay and for any inconvenience it caused. Usually most orders are dispatched within just a day or two.
Posted 1 year ago
Anonymous
Verified Buyer
“The writing paper is lovely, good quality 😊 However, am disappointed with coasters. I gave out to some friends and the surface has all cracked. Am disappointed with them😦”
Helpful Report
Posted 2 years ago
R Peach
Verified Buyer
“We enjoy the products but find the website difficult to negotiate sometimes difficult to get onto”
Helpful Report
Posted 2 years ago
S Howells
Verified Buyer
“Actually, it took longer than I thought in being delivered. Not sure what I was thinking with the envelopes I ordered but they are way too big for anything I need. That was my error. They are an awkward size in my mind. But my fault for ordering.”
Helpful Report
Posted 3 years ago
Hello, Thank you for your order. Sorry to hear that you ordered the wrong envelopes. If you would like to return them, please get in contact with us and we can arrange this for you. Thank you.
Posted 3 years ago
K Williams-Quailey
Verified Buyer
“Products and services are good, however because its a niche target market I think most if not all items are overpriced.”
Helpful Report
Posted 3 years ago
Hello, Thank you for your review. Most of our items are designed and produced specially, and a lot of items we can only have a few produced at a time. Although it takes significant time to design and create an item, and we do not get favourable prices from manufacturers due to the small manufacturing runs, we try to keep our prices as low as possible. I hope this helps clear things up. Thank you.
Posted 3 years ago
C KERBY
Verified Buyer
“The writing pads and envelopes were ideal for writing. However one of the pens did not work. It would be nice if you could get refills for the pens. Pity to have to throw them away.”
Helpful Report
Posted 3 years ago
Hello, Sorry to see you were not 100% happy with the items. We offer guarantees on our products, and we are happy to replace the pen if it is not working. Please contact us and we can get this sorted out for you. Thank you
Posted 3 years ago
Anonymous
Verified Buyer
“Produkt sehr gut”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Covers for the bibles are great and the colours mean we can keep them separate.”
Helpful Report
Posted 4 years ago
J Hool
Verified Buyer
“Product is ideal for its intended use”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Good communication and fast post”
Helpful Report
Posted 4 years ago
Bennett Cards Ltd is rated 4.9 based on 5,328 reviews
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