Begg Shoes Reviews

Name: Begg Shoes
Rating: 4.89

4.9 Rating 12,831 Reviews

98 %

of reviewers recommend Begg Shoes

4.9

Based on 12,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Begg Shoes:

Begg Shoes is an independent and family run footwear retailer, with over 150 years of experience in the trade. With nine stores based in Scotland, Begg Shoes prides itself on offering an expert service with a personal touch both in stores and online.

Visit Website

Phone:

01463239189

Email:

info@beggshoes.com

Location:

28, Union Street, Inverness
IV1 1PX

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Begg Shoes 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was looking for something similar in style to my last pair of trainers and though these looked good and are same size they are too narrow, too small and too hard.”

Helpful Report

Posted 4 months ago

“Ordered slippers size 12 and details stated they were wide fitting - THEY WERE NOT and I couldn’t even get them on. Current Clark’s are supposedly the same size but are much wider and longer.”

Helpful Report

Posted 5 months ago

Hello Peter, Thank you for your feedback, and I'm sorry to hear that the fit of the Padders Lewis Navy Mens slippers didn’t meet your expectations. We aim to provide accurate descriptions, and I understand how disappointing it can be when they do not align with your needs. Should you have any questions or need assistance, please don't hesitate to reach out to us at info@beggshoes.com. Kind regards, Faith Begg Shoes

Posted 5 months ago

“The boots sent seemed to be different from description.I thought they just had a gusset fastening not a zip and fur inside.I'm sure someone else will appreciate them.”

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Posted 5 months ago

“Beggs provide a good service but let down by my last purchase.”

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Posted 7 months ago

“This make usually fits like a glove. Sadly on this occasion they did not. Really loved the shoe. I am returning them. Thank you”

Helpful Report

Posted 9 months ago

Hello Thank you for taking the time to leave a review, and I'm sorry these were not a suitable fit for you. I hope all other aspects of our service have been exemplary and we look forward to you shopping with us again. Kind regards Faith

Posted 9 months ago

“Great Service and delivery. Unfortunately the boots weren’t what I was looking for but again the returns service was simple.”

Helpful Report

Posted 10 months ago

Hello Simon Thank you for taking the time to leave a review and I'm sorry these boots weren't suitable for you. I hope all other aspects of our service have been worthy of a 5-star review, but please do let me know if there is anything else we can do to improve our service. Kind regards Faith Begg Shoes

Posted 10 months ago

“Service great, but I got Sketchers arch fit trainers and just for me they are far too soft. £89 badly spent - no proper support really in them. Unfortunately wore to work and can't return, feet really sore at end of the day. Will be going to a charity shop. This problem is highlighted in reviews online but I didn't realise. Will definitely not buy sketchers trainers again. Their sandals seem better.”

Helpful Report

Posted 1 year ago

Hello, thank you for taking the time to leave a review and I'm sorry these Skechers Arch Fit trainers were not suitable for you. Whilst the Skechers Arch Fit range offers some support, this of course might not be suitable to everyone's requirements. We would highly recommend brands like Legero, Ecco and Imac for excellent support with built-in arch support and cupped heels. If you would like some personal recommendations, please get in touch using the email address below. Kind regards Faith Begg Shoes Email: info@beggshoes.com

Posted 1 year ago

“I really like the look of the shoes, they are quite light as shoes goes and comfortable. The leather is quite nice and soft and it seems to fit nicely with my bonien on my right foot. Something that I don’t find good about the shoes is that it doesn’t have much of support on the hill. Which it doesn’t help when you have a 10 hours shift on your feet.”

Helpful Report

Posted 1 year ago

Hello Thank you for taking the time to leave a review, and I am sorry that these shoes have fallen below your expectations. As you say, the leather is very soft which offers great comfort however for longer shifts these shoes may not offer the support you need. If you would like personalised recommendations for long shifts on your feet, please let me know by emailing info@beggshoes.com I trust that all other aspects of our service have been satisfactory to you. Kind regards Faith Begg Shoes

Posted 1 year ago

“Unfortunately the boots were much too small . They also had a fur lining not mentioned in the description.”

Helpful Report

Posted 1 year ago

Hello Andrea Thank you for taking the time to leave a review, and I am sorry these were not a suitable fit for you. I have amended our product description and information to ensure the faux fur lining is mentioned. I trust that all other aspects of our service have been satisfactory, but please do let me know if there is anything else I can help you with. Kind regards Faith Begg Shoes Email: info@beggshoes.com

Posted 1 year ago

“I wanted an earth spirit but was told that it was now free spirit but they are Different more straps etc”

Helpful Report

Posted 1 year ago

Hello Mary Thank you for taking the time to leave a review, and I am sorry that your new sandals are not to your liking. The brand name Earth Spirit has been discontinued in the UK. Its tried and tested range of products has been rebranded under a new name, Free Spirit. Free Spirit offers the same designs, fitting and materials meaning they offer a near-identical substitute. Earth Spirit shoes are no longer made, however, under the new brand name Free Spirit, their shoes are for all intents and purposes the same. Customer feedback has been generally positive about the rebranded products on offer, although the change in branding has caused considerable confusion. Customers have found it very hard to tell the difference between the rebranded products, which are now available in more styles and colours than ever before. This information is detailed on our website and across all Free Spirit products. I am sorry that these sandals are not to your liking. If they are not suitable and they are unworn in their original packaging, you are most welcome to return them to us for a refund following our returns policy. Kind regards Faith Begg Shoes

Posted 1 year ago

“Still waiting on order to arrive in shop....as told about 4 or 5 days and 2 weeks later I'm still waiting Staff were wonderful and couldn't fault them.”

Helpful Report

Posted 1 year ago

Hello Barbara Thank you for taking the time to leave a review, and I am sorry that you are still waiting for your parcel to arrive. I have checked your order and I can see that your parcel was shipped on the 4th of December, arriving at the Shoes at 105 store ready for collection on the 6th of December. We have attempted to make contact several times but have been unable to do so. Your parcel is ready to collect now, and I hope you love your new boots when you get them. Kind regards Faith Begg Shoes

Posted 1 year ago

“You were unable to fulfil my order but uou did let me know abd processed my refund”

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Posted 1 year ago

Hello Kathleen Thank you for taking the time to leave a review, and I am sorry that we were unable to fulfil your order. I trust that all other aspects of our service have been satisfactory to you. Kind regards Faith Begg Shoes

Posted 1 year ago

“Hi - I returned these over 2 weeks ago because they were too small, still waiting my refund please.”

Helpful Report

Posted 2 years ago

Hello Lynn Thank you for taking the time to leave a review, and I am sorry that you had been waiting a significant amount of time for your refund. I have checked your order and I can see that we received your return on the 2nd of June. We aim to process refunds within 5 working days and I can see that your refund was processed on the 7th of June, 3 working days since we received your parcel. If I can be of any further assistance, please let me know. Kind regards Faith Begg Shoes

Posted 1 year ago

“Fast delivery but slow process in refunds. Item sent back last Wednesday and received into the store on the Friday. Takes 5 days to put through the till then head office will then issue the refund which can take another 5 days.”

Helpful Report

Posted 2 years ago

Hello Thank you for taking the time to leave a review, and I am sorry that you weren't happy with our refund process. Once we receive the shoes back in our care, we aim to complete refunds within 5 working days. This is confirmed in a separate email to let you know that the refund has been processed. I see that we have processed your refund within the 5 working days we aim for. If there is anything else I can do to assist, please do let me know at info@beggshoes.com Kind regards Faith Begg Shoes

Posted 2 years ago

“I have shopped with Begg for years and found the staff both in Perth and online to be very helpful. Online orders always come very promptly and with a handwritten note signed by a member of staff which is rather lovely.”

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Posted 2 years ago

“Ordered Lotus ankle boots for xmas gift which were shown as in stock. Got an email later to advise they were unable to fulfil the order since the item was not in stock. Seems to be the stock is not live therefore you can order and they don't actually have the item.”

Helpful Report

Posted 2 years ago

“My new Nordika slipers looked like the product online. These Velcro closed-in slippers are fine, if a little long- as I'm ideally a 36.5 in size. I normally buy the Nordika mules in which a little extra length is not so critical. I will need inserts for the Size 37 as my feet are short but wide - without bunions I might be a 36. The delivery time was more than 10 days but this was a Royal Mail error plus pre-Christmas Royal Mail strikes, so Begg was not at fault and were just about to send me a replacement pair of slippers when the originals finally turned up.”

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Posted 2 years ago

“The shoes are beautifully soft and a lovely colour but I had to return the shoes as unfortunately one shoe had a blemish in the leather. I would probably like to reorder later. That is why I have given 3 stars. The seller was very concerned and I was given a prompt refund.”

Helpful Report

Posted 2 years ago

Hello Thank you for taking the time to leave a review, and I was sorry to hear that the shoes received were not as expected. This particular style by Ecco has a very soft leather upper, which is so soft that it moulds to the shape of your feet. It appears that a slight bulge in the leather had been caused by the tissue packing within the footwear, but this would have disappeared after wearing the shoes for a few moments. Nevertheless, the inner packing is something we should have fixed before shipping these shoes out to you. I am delighted to hear that you were satisfied with our service otherwise, and I hope to welcome you back to shop with us in the future. Kind regards Faith Begg Shoes

Posted 2 years ago

“They were sold to me as leather upper, and I thought good- a good pair of winter shoes but when I examined them they are actually a leather and textile upper , so can only be worn on dry days. Saying that, everyone commented how nice they were , but these days I can never be too sure they are meaning what they say to me,in a few more weeks I hope I can change the way I am thinking too. It's such a hard thing life let's hope we can all weather this storm. I digress, shoes very nice, but not what I expected, perhaps I should have rang you first. I really thought the leopard print would have been printed on the leather. I dont think I kept the box and have worn them out a few times because my feet were killing me-they are comfortable. What a complete idiot I am Please do not put this on the Internet Best wishes”

Helpful Report

Posted 2 years ago

“Shoes returned as they were too big”

Helpful Report

Posted 2 years ago

Hello Dorothy Thank you for taking the time to leave a review and I am sorry to hear the shoes were not the right fit for you. I trust that our online range, delivery and customer service have been satisfactory for you. If there is anything else you feel that we could do better, we would love to hear it via info@beggshoes.com Kind regards Faith Begg Shoes

Posted 2 years ago

Begg Shoes is rated 4.9 based on 12,831 reviews