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Begg Shoes Reviews

4.9 Rating 12,004 Reviews

98 %

of reviewers recommend Begg Shoes

Company Reviews

Product Reviews

4.9

Based on 12,004 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Begg Shoes:

Begg Shoes is an independent and family run footwear retailer, with over 150 years of experience in the trade. With nine stores based in Scotland, Begg Shoes prides itself on offering an expert service with a personal touch both in stores and online.

Visit Website

Phone:

01463239189

Email:

info@beggshoes.com

Location:

28, Union Street, Inverness
IV1 1PX

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Begg Shoes 5 star review on 13th April 2024

Carla Trott Le****

Begg Shoes 5 star review on 30th March 2024

Begg Shoes 5 star review on 21st October 2023

Begg Shoes 5 star review on 21st October 2023

Sandra Mickevic****

Begg Shoes 5 star review on 11th October 2023

Begg Shoes 5 star review on 24th September 2023

Lisa Bourbon****

Begg Shoes 5 star review on 10th September 2023

Mrs Jill Bart****

69

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted an earth spirit but was told that it was now free spirit but they are Different more straps etc”

Posted 3 months ago

Hello Mary Thank you for taking the time to leave a review, and I am sorry that your new sandals are not to your liking. The brand name Earth Spirit has been discontinued in the UK. Its tried and tested range of products has been rebranded under a new name, Free Spirit. Free Spirit offers the same designs, fitting and materials meaning they offer a near-identical substitute. Earth Spirit shoes are no longer made, however, under the new brand name Free Spirit, their shoes are for all intents and purposes the same. Customer feedback has been generally positive about the rebranded products on offer, although the change in branding has caused considerable confusion. Customers have found it very hard to tell the difference between the rebranded products, which are now available in more styles and colours than ever before. This information is detailed on our website and across all Free Spirit products. I am sorry that these sandals are not to your liking. If they are not suitable and they are unworn in their original packaging, you are most welcome to return them to us for a refund following our returns policy. Kind regards Faith Begg Shoes

Posted 3 months ago

“Still waiting on order to arrive in shop....as told about 4 or 5 days and 2 weeks later I'm still waiting Staff were wonderful and couldn't fault them.”

Posted 4 months ago

Hello Barbara Thank you for taking the time to leave a review, and I am sorry that you are still waiting for your parcel to arrive. I have checked your order and I can see that your parcel was shipped on the 4th of December, arriving at the Shoes at 105 store ready for collection on the 6th of December. We have attempted to make contact several times but have been unable to do so. Your parcel is ready to collect now, and I hope you love your new boots when you get them. Kind regards Faith Begg Shoes

Posted 4 months ago

“You were unable to fulfil my order but uou did let me know abd processed my refund”

Posted 10 months ago

Hello Kathleen Thank you for taking the time to leave a review, and I am sorry that we were unable to fulfil your order. I trust that all other aspects of our service have been satisfactory to you. Kind regards Faith Begg Shoes

Posted 10 months ago

“Hi - I returned these over 2 weeks ago because they were too small, still waiting my refund please.”

Posted 10 months ago

Hello Lynn Thank you for taking the time to leave a review, and I am sorry that you had been waiting a significant amount of time for your refund. I have checked your order and I can see that we received your return on the 2nd of June. We aim to process refunds within 5 working days and I can see that your refund was processed on the 7th of June, 3 working days since we received your parcel. If I can be of any further assistance, please let me know. Kind regards Faith Begg Shoes

Posted 10 months ago

“Fast delivery but slow process in refunds. Item sent back last Wednesday and received into the store on the Friday. Takes 5 days to put through the till then head office will then issue the refund which can take another 5 days.”

Posted 1 year ago

Hello Thank you for taking the time to leave a review, and I am sorry that you weren't happy with our refund process. Once we receive the shoes back in our care, we aim to complete refunds within 5 working days. This is confirmed in a separate email to let you know that the refund has been processed. I see that we have processed your refund within the 5 working days we aim for. If there is anything else I can do to assist, please do let me know at info@beggshoes.com Kind regards Faith Begg Shoes

Posted 1 year ago

“I have shopped with Begg for years and found the staff both in Perth and online to be very helpful. Online orders always come very promptly and with a handwritten note signed by a member of staff which is rather lovely.”

Posted 1 year ago

“Ordered Lotus ankle boots for xmas gift which were shown as in stock. Got an email later to advise they were unable to fulfil the order since the item was not in stock. Seems to be the stock is not live therefore you can order and they don't actually have the item.”

Posted 1 year ago

“My new Nordika slipers looked like the product online. These Velcro closed-in slippers are fine, if a little long- as I'm ideally a 36.5 in size. I normally buy the Nordika mules in which a little extra length is not so critical. I will need inserts for the Size 37 as my feet are short but wide - without bunions I might be a 36. The delivery time was more than 10 days but this was a Royal Mail error plus pre-Christmas Royal Mail strikes, so Begg was not at fault and were just about to send me a replacement pair of slippers when the originals finally turned up.”

Posted 1 year ago

“The shoes are beautifully soft and a lovely colour but I had to return the shoes as unfortunately one shoe had a blemish in the leather. I would probably like to reorder later. That is why I have given 3 stars. The seller was very concerned and I was given a prompt refund.”

Posted 1 year ago

Hello Thank you for taking the time to leave a review, and I was sorry to hear that the shoes received were not as expected. This particular style by Ecco has a very soft leather upper, which is so soft that it moulds to the shape of your feet. It appears that a slight bulge in the leather had been caused by the tissue packing within the footwear, but this would have disappeared after wearing the shoes for a few moments. Nevertheless, the inner packing is something we should have fixed before shipping these shoes out to you. I am delighted to hear that you were satisfied with our service otherwise, and I hope to welcome you back to shop with us in the future. Kind regards Faith Begg Shoes

Posted 1 year ago

“They were sold to me as leather upper, and I thought good- a good pair of winter shoes but when I examined them they are actually a leather and textile upper , so can only be worn on dry days. Saying that, everyone commented how nice they were , but these days I can never be too sure they are meaning what they say to me,in a few more weeks I hope I can change the way I am thinking too. It's such a hard thing life let's hope we can all weather this storm. I digress, shoes very nice, but not what I expected, perhaps I should have rang you first. I really thought the leopard print would have been printed on the leather. I dont think I kept the box and have worn them out a few times because my feet were killing me-they are comfortable. What a complete idiot I am Please do not put this on the Internet Best wishes”

Posted 1 year ago

“Shoes returned as they were too big”

Posted 1 year ago

Hello Dorothy Thank you for taking the time to leave a review and I am sorry to hear the shoes were not the right fit for you. I trust that our online range, delivery and customer service have been satisfactory for you. If there is anything else you feel that we could do better, we would love to hear it via info@beggshoes.com Kind regards Faith Begg Shoes

Posted 1 year ago

“The shoes were fine, I couldn't find what I wanted on my usual sites. The problem is with Beggs is that I am in Ireland they are outside the EU now and I had to pay nearly €20 tax to retrieve my purchase. I didnt realise this when I bought them and it made the shoes more expensive than they are. I think this should be highlighted on the webpage. Honestly I felt a bit stupid. Here in R of Ireland, we are accustomed to being connected, I suppose.”

Posted 1 year ago

Hello Mary Thank you for taking the time to leave a review and I am sorry to hear you were not pleased with the surprise charges on your parcel's arrival in the EU. We are working on a smoother way to Export to the EU, with the local VAT charges prepaid for our customers in Europe. Before Brexit, this was very straightforward and we hope to have a better system in place soon. For now, our website explains the issues around Brexit, Import VAT and charges on both our Delivery Information page and our Product Pages, however, we will review how we can make this even clearer to avoid any surprise charges on arrival in the EU. If I can be of further assistance, please do not hesitate to get in touch via info@beggshoes.com. Kind regards Faith Begg Shoes

Posted 1 year ago

“disapointed when such confortable shoes broke afer 5weeks”

Posted 1 year ago

“Ordered a bag online for Mother’s Day but then received email saying out of stock after money taken. Three weeks later and after numerous emails from me I got refunded : I don’t think that was good customer service Beggs Shoes!”

Posted 2 years ago

“Shoes were delivered in a reasonable time. As children do my son decided he didn’t like them after he chose them so I had to send them back. Company have a fair returns policy but unfortunately they aren’t the quickest at giving you your money back. Same as most companies…. Quick to take…. Not so quick to give back”

Posted 2 years ago

Hello Gareth Thank you for taking the time to leave a review and I am sorry to hear that you were not happy with the time it took for the refund to be processed. We are very short staffed at the moment in our accounts team, and refunds are taking a little longer than we normally expect. We aim to process refunds within 3-5 working days of receiving the returned items. I have had a look at your order and I can see that your refund was processed on the fifth working day of receiving the returned goods. It can then take a 2-5 working days for the funds to show on your account, depending on your bank or payment provider. This is across the board and not something that retailers can control unfortunately. Our advised timescale of processing refunds within 3-5 working days of receipt of the goods is quicker than most big name brands, but I am sorry that this fell short of your expectations. If I can be of further assistance, please do not hesitate to get in touch. Kind regards Faith Begg Shoes

Posted 2 years ago

“I cancelled online order as the delivery date was misleading and when I phoned to check when it would arrive the item was not in stock. Was very disappointed”

Posted 2 years ago

“Service and delivery was good. The description was poor.”

Posted 2 years ago

“Comfortable on first wearing, but high heel backing produced sore ankles until well worn in”

Posted 2 years ago

“Staff were great and helpful to get the shoes I wanted. I would buy from them again - good collection and varieties.”

Posted 2 years ago

“Bought shoes online. When they arrived I didn’t like them so sent them back for a refund. No issues with the process, whole thing took about week.”

Posted 2 years ago

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Begg Shoes is rated 4.9 based on 12,004 reviews