Begg Shoes Reviews

Name: Begg Shoes
Rating: 4.89

4.9 Rating 12,990 Reviews

98 %

of reviewers recommend Begg Shoes

4.9

Based on 12,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Begg Shoes:

Begg Shoes is an independent and family run footwear retailer, with over 150 years of experience in the trade. With nine stores based in Scotland, Begg Shoes prides itself on offering an expert service with a personal touch both in stores and online.

Visit Website

Phone:

01463239189

Email:

info@beggshoes.com

Location:

28, Union Street, Inverness
IV1 1PX

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Begg Shoes 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shoes returned as they were too big”

Helpful Report

Posted 3 years ago

Hello Dorothy Thank you for taking the time to leave a review and I am sorry to hear the shoes were not the right fit for you. I trust that our online range, delivery and customer service have been satisfactory for you. If there is anything else you feel that we could do better, we would love to hear it via info@beggshoes.com Kind regards Faith Begg Shoes

Posted 3 years ago

“The shoes were fine, I couldn't find what I wanted on my usual sites. The problem is with Beggs is that I am in Ireland they are outside the EU now and I had to pay nearly €20 tax to retrieve my purchase. I didnt realise this when I bought them and it made the shoes more expensive than they are. I think this should be highlighted on the webpage. Honestly I felt a bit stupid. Here in R of Ireland, we are accustomed to being connected, I suppose.”

Helpful Report

Posted 3 years ago

Hello Mary Thank you for taking the time to leave a review and I am sorry to hear you were not pleased with the surprise charges on your parcel's arrival in the EU. We are working on a smoother way to Export to the EU, with the local VAT charges prepaid for our customers in Europe. Before Brexit, this was very straightforward and we hope to have a better system in place soon. For now, our website explains the issues around Brexit, Import VAT and charges on both our Delivery Information page and our Product Pages, however, we will review how we can make this even clearer to avoid any surprise charges on arrival in the EU. If I can be of further assistance, please do not hesitate to get in touch via info@beggshoes.com. Kind regards Faith Begg Shoes

Posted 3 years ago

“disapointed when such confortable shoes broke afer 5weeks”

Helpful Report

Posted 3 years ago

“Ordered a bag online for Mother’s Day but then received email saying out of stock after money taken. Three weeks later and after numerous emails from me I got refunded : I don’t think that was good customer service Beggs Shoes!”

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Posted 3 years ago

“Shoes were delivered in a reasonable time. As children do my son decided he didn’t like them after he chose them so I had to send them back. Company have a fair returns policy but unfortunately they aren’t the quickest at giving you your money back. Same as most companies…. Quick to take…. Not so quick to give back”

Helpful Report

Posted 3 years ago

Hello Gareth Thank you for taking the time to leave a review and I am sorry to hear that you were not happy with the time it took for the refund to be processed. We are very short staffed at the moment in our accounts team, and refunds are taking a little longer than we normally expect. We aim to process refunds within 3-5 working days of receiving the returned items. I have had a look at your order and I can see that your refund was processed on the fifth working day of receiving the returned goods. It can then take a 2-5 working days for the funds to show on your account, depending on your bank or payment provider. This is across the board and not something that retailers can control unfortunately. Our advised timescale of processing refunds within 3-5 working days of receipt of the goods is quicker than most big name brands, but I am sorry that this fell short of your expectations. If I can be of further assistance, please do not hesitate to get in touch. Kind regards Faith Begg Shoes

Posted 3 years ago

“I cancelled online order as the delivery date was misleading and when I phoned to check when it would arrive the item was not in stock. Was very disappointed”

Helpful Report

Posted 3 years ago

“Service and delivery was good. The description was poor.”

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Posted 3 years ago

“Comfortable on first wearing, but high heel backing produced sore ankles until well worn in”

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Posted 3 years ago

“Staff were great and helpful to get the shoes I wanted. I would buy from them again - good collection and varieties.”

Helpful Report

Posted 3 years ago

“Bought shoes online. When they arrived I didn’t like them so sent them back for a refund. No issues with the process, whole thing took about week.”

Helpful Report

Posted 3 years ago

“Service was efficient but have worn my shoes once and they rub on my toes can I return them ???”

Helpful Report

Posted 4 years ago

Hi Lindsey, We are going to reach out directly to assist you. There may be a fault with your shoes and we are here to help with a potential return or perhaps we can help and advise on how to improve the fitting of the shoe. Begg Shoes

Posted 4 years ago

“begg shoes gave good service , but the skechers which i ordered were not good : the inner sole lining in both shoes started coming off after 3 to 4 hours wear. not good”

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Posted 4 years ago

“uncooperative”

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Posted 4 years ago

“I wasn’t too keen on the shoes. However, due to the excellent customer service, delivery and the handwritten note with the order, I could not return. Thank you, will order from Begg shoes again.”

Helpful Report

Posted 4 years ago

“The shoes are beautiful and I love them. Was disappointed when I saw the sale price sticker on the sole. A lot less than I paid.”

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Posted 4 years ago

“Ordered on May 18th, still have not received. There is no information on the tracking site.”

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Posted 4 years ago

“I ordered two pair of shoes the same day. Got one pair and still have received the second pair! It’s been almost 4+ weeks”

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Posted 4 years ago

“Staff couldn’t be any more helpful A lovely shopping experience”

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Posted 4 years ago

“Excellent customer service.”

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Posted 4 years ago

“I actually sent them back they were too big :(”

Helpful Report

Posted 4 years ago

Begg Shoes is rated 4.9 based on 12,990 reviews