Begg Shoes Reviews

Name: Begg Shoes
Rating: 4.89

4.9 Rating 11,981 Reviews

98 %

of reviewers recommend Begg Shoes

4.9

Based on 11,981 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Begg Shoes:

Begg Shoes is an independent and family run footwear retailer, with over 150 years of experience in the trade. With nine stores based in Scotland, Begg Shoes prides itself on offering an expert service with a personal touch both in stores and online.

Visit Website

Phone:

01463239189

Email:

info@beggshoes.com

Location:

28, Union Street, Inverness
IV1 1PX

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Begg Shoes 5 star review on 13th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sandals Find, cost not fine Living In Spain had to pay nearly half the price of the Sandals to get them”

Helpful Report

Posted 1 month ago

Hello Hazel Thank you for taking the time to leave a review, and I am sorry that Spanish Customs charged you a fee to receive your sandals. At this time, additional costs of importation including local VAT or related admin fees are payable (locally) by the customer. Begg Shoes is working on a solution to provide pre-paid VAT but as a small business is unable to offer this currently. Kind regards Faith Begg Shoes

Posted 1 month ago

“Ordered and paid for a size 5 Skechers 117092 BOBS SQUAD STARRY LOVE White multi Womens trainers. After a few days received an email to tell me that they where out of stock, had to wait around a week for money to go back into my bank account.”

Helpful Report

Posted 2 months ago

Hello Sheila Thank you for leaving a review, and I am sorry that you have not had a positive experience on this occasion. Unfortunately, we could not ship this item due to a technical glitch with the stock availability offered to you, during your visit to our website. My colleague was in touch by email to advise that we could not fulfil your order. Looking back on the email, we could have explained the situation more clearly and outlined our expected refund processing time, which is 3-5 working days. We will make these necessary changes to any future orders affected by the same issue to ensure our customers are kept informed of any order updates. In the meantime, I hope you feel confident to try shopping with us again in the future. If I can be of any further assistance, please do let me know. Kind regards Faith Begg Shoes Email: info@beggshoes.com

Posted 1 month ago

“I am still waiting for the delivery wirhout chance of trakking”

Helpful Report

Posted 7 months ago

Hello Thank you for taking the time to leave a review and I am sorry that you are still waiting for your parcel to arrive. My colleague has been in touch privately to provide an update on your tracking information, as well as advise of our Late/Lost parcel policy. If I can be of any further assistance, please do not hesitate to contact me at info@beggshoes.com Kind regards Faith Begg Shoes

Posted 7 months ago

“Didn’t receive any of the sandals I ordered and had to email several times to get my money back .”

Helpful Report

Posted 9 months ago

Hello Midge Thank you for taking the time to leave a review, and I am sorry that you did not have a more positive experience with us on this occasion. Unfortunately, your parcel was lost in transit and we worked to process your refund as quickly as possible. Your parcel was registered as lost on the 10th of July and we advised that we would process your refund within five working days. We processed your refund on the 14th of July, within our advised timeframe. Kind regards Faith Begg Shoes

Posted 9 months ago

“Very poor material. Had a very bad shoe but. Never buying again from begg”

Helpful Report

Posted 9 months ago

Hello Rushika Thank you for taking the time to leave a review, and I am sorry that you are not happy with the material of these sandals. I wasn't able to find any previous correspondence from you regarding your disappointment in the shoes received. We would like to find out some more information so that we can help find a solution for you. Please can you email me at info@beggshoes.com with more details on why you are disappointed with the material of the shoes, and any other relevant information such as photographs. Looking forward to hearing from you shortly. Kind regards Faith Begg Shoes

Posted 9 months ago

“I paid for next day delivery as I wanted the shoes for a wedding 4 days later. The shoes did not arrive. After contacting the team I was informed they had gone to the wrong customer. A computer refund would be made, or they could send another pair. As it would be to late I purchased another pair of shoes locally and requested a refund. Several days later a pair of shoes arrived. I then had to take time out to return them. Tracking the shipment I saw them arrive in the store but still no refund and have emailed to see when this will be processed. So very disappointed that I’m still having to chase a refund and the shoes did not arrive in time.”

Helpful Report

Posted 10 months ago

Hello Thank you for taking the time to leave a review, and I am very sorry for your experience. I have had a look at the order notes and it appears that there was a mix-up on your order. This resulted in a delay in the shipping, along with more time taken to resolve the error. The mix-up on your order was down to human error, and we have raised this as a training point with our teams. I see that you have now been refunded in full for your order. This is not our usual standard at all, and I am sorry that you had such a poor experience with your first time ordering from us. If I can be of any further assistance, please do let me know at info@beggshoes.com Kind regards Faith Begg Shoes

Posted 10 months ago

“Beggs shop tried to charge me for return goods even though I had ordered through amazon. They don't tell you before you order items. Wouldnt buy again from this store the manager I spoke to didn't have a clue! However second time I called them got to speak to a young sales person, who was very good.”

Helpful Report

Posted 10 months ago

Hello Thank you for taking the time to leave a review, and I am sorry to hear about your experience. I have checked your order and I can see that you are due to be refunded in full, including for returns postage. Amazon customers are not charged for postage when returning their items to us. Our own website details our returns policy on every product page, along with delivery information. There are many benefits to shopping directly with us, such as access to a wide range of brands and designers; fitting and product expertise; loyalty rewards and supporting an independent business. I have noted your comments regarding speaking to our team, and we will be using them for training purposes to ensure that we can offer the best customer service possible. If I can be of any further assistance, please do not hesitate to get in touch with me at info@beggshoes.com Kind regards Faith Begg Shoes

Posted 10 months ago

“They take an order and a payment only to tell you a couple of days later they dont have the item in stock. You can either choose something else or get a refund. I opted for the refund but hsd to wait a few day for it to go into my account to allow me to go elsewhere for the shoes. They weren’t cheap they wrte £120”

Helpful Report

Posted 11 months ago

Hello Anne Thank you for taking the time to leave a review and I am sorry that we were unable to fulfil your order on this occasion. Very occasionally, items can sell out between an order being placed on our website and the order coming through to our stock. It appears that on this occasion, the item ordered had sold out after your order had been placed and unfortunately we were unable to fulfil your order. Your order was placed over the weekend which resulted in a short delay in communications. We got in touch to let you know that we were unable to fulfil your order and refunded your order at your request within four hours of getting in touch. I am sorry that this was not processed to your liking, but I do believe we processed your refund as quickly as possible in order to return the funds to you, once we had discovered the issue. Kind regards Faith Begg Shoes

Posted 11 months ago

“I am still waiting for delivery of shoes”

Helpful Report

Posted 1 year ago

Hello Eve Thank you for taking the time to leave a review, and I am sorry that you are still waiting for your order to arrive. I have checked the status of your order and I can see that we shipped your parcel on the 8th of March and your parcel left the UK on the 14th of March. We usually expect parcels going to Australia to arrive within 14 working days from dispatch but occasionally we see some delays beyond this. The only Royal Mail shipping service available to Australia is International Signed, which does not provide tracking updates once the parcel has left the UK. I am confident that your parcel will be with you soon so that you can enjoy your new shoes. If you are still waiting for your parcel to arrive by the 19th of April (30 working days after dispatch) please do get in touch and we can initiate our Lost Parcel procedure. If I can be of any further assistance, please get in touch with me at info@beggshoes.com Kind regards Faith Begg Shoes

Posted 1 year ago

“When I placed my order for my trainer’s, their web site was showing the size & colour I wanted. But my order has not turned up & when we phoned them we was told they will send them to me when there get there order come in. 🤷🏻 don’t know when I will get them now”

Helpful Report

Posted 1 year ago

Hello David Thank you for taking the time to leave a review. I see from your order that you have placed a Pre-Order. This is an order for an item that we have purchased for the upcoming season, and have available on our website for customers to buy ahead of our proposed delivery. This allows customers to reserve their sizes of styles that sell out quickly. I see that the item purchased on your order will be delivered to us by our suppliers within a few weeks. As soon as we have received this item in stock, we will ship this out to you. We will inform you that your order has been shipped, and provide tracking information by email. If your item fails to arrive, or if our supplier cancels, then we will of course process a full refund. I hope this explains the Pre-order items on our website. If I can be of further assistance, please do get in touch with me at info@beggshoes.com Kind regards Faith Begg Shoes

Posted 1 year ago

“when the shoes arrived they were the wrong size. Most unsatisfactory”

Helpful Report

Posted 1 year ago

Hello Paul Thank you for taking the time to leave a review, and I am sorry to hear that the shoes received were not as expected. Unfortunately, I was not able to see any previous correspondence from you regarding this issue. I have sent you a private email to ask for more information on your order. Looking forward to hearing from you Kind regards Faith Begg Shoes

Posted 1 year ago

“the shoes caused blisters on my heel after wearing them on the first walk. it felt like there was a ridge inside the shoe. i had to return the shoes.”

Helpful Report

Posted 1 year ago

Hello David, thank you for taking the time to leave a review and I am sorry to hear that the shoes were not a comfortable fit. I trust that the ease of ordering, prompt delivery, handwritten note and subsequent refund were all satisfactory. If there is anything else you feel we could do better, I would love to hear from you at info@beggshoes.com. Kindest regards, Faith

Posted 1 year ago

“To all Americans considering purchases from Begg Shoes: It will cost !27.15 minimum to return shoes that do not fit to Begg Shoes. Be forewarned’”

Helpful Report

Posted 1 year ago

Dear Jeanne Thank you for taking the time to leave a review and I am sorry to hear that you were not pleased with the costs of the international return. There are many great benefits to shopping with us from the US such as not paying VAT, access to a wide range of European designers, and fast shipping compared to other companies. Unfortunately, the cost of returns is not considered one of these benefits. As we are a small family business, we do not currently offer cheaper returns options for International customers at this time. We are looking into ways to make this easier for our US customers, but in the meantime, we encourage customers to post returns back to us using their preferred courier. We ship all over the world every day and many of our US customers are delighted with our service. Kindest regards Faith Begg Shoes

Posted 1 year ago

“Until today I have not received my order”

Helpful Report

Posted 1 year ago

Hello Ali Thank you for taking the time to leave a review and I am sorry to hear that you have not received your order yet. I can see from the tracking information your parcel was shipped on Thursday 28th July and delivery was attempted on Monday 8th August. Your parcel is ready to collect from your local delivery office in Abu Dhabi. I have sent a private email with more details. Kindest regards Faith Begg Shoes

Posted 1 year ago

“I bought Tamaris slides, but had to return them since I found them uncomfortable as soon as I tried them on. The sole is very inflexible and the upper isn't padded, unlike older Tamaris I have had, so cut into my foot. A pity, since the older designs were very much better, and it's a pity they are no longer available.”

Helpful Report

Posted 1 year ago

Dear Mary Thank you for taking the time to leave a review and I am sorry to hear that the Tamaris slide sandals purchased were not suitable for you. I trust that our extensive online range, website, fast dispatch, personal handwritten note and easy returns were satisfactory to you, despite the items purchased not being suitable. If there are any other ways in which you feel we could improve, I would be delighted to hear them at info@beggshoes.com Kindest regards Faith Begg Shoes

Posted 1 year ago

“If you order from the USA you must mail internationally back to Scotland at your own expense. Also Beg’g’s claim that their 2Wide width is the equivalent of us 2EE is incorrect. The Begg 2Wide is much narrower. Lord only knows what it will cost me to get this pair back to Scotland. Saving on VAT will be eaten up in postage. This should all be made very clear in their advertising in the US.”

Helpful Report

Posted 1 year ago

Hello Jeanne Thank you for taking the time to leave a review and I am sorry to hear you did not have a pleasant experience with us. As we are a small family business, we do not offer free returns on any of our orders. We do have easy and cheaper return options for UK orders, but unfortunately, we are not able to offer an easier return option for our International customers. There are many benefits to shopping online with us from the US and further afield, such as access to a wide range of European designers, fast shipping and VAT deduction from your order. Unfortunately, the returns shipping costs are not one of these benefits. I have checked our Size Guide page but I was unable to find any reference to "2 Wide". Our Size Guide advises that an EE width fitting would be considered Extra Wide in UK width fittings. The style you have purchased from us is a "Wide" fitting which would be a UK E width fitting. If I can be of any further assistance, please do not hesitate to get in touch. with me at info@beggshoes.com Kind regards Faith Begg Shoes

Posted 1 year ago

“I'm quite disappointed with the sandals, they are advertised as walking sandals and I haven't been able to walk much as they rub my little toes and I have to wear a plaster on both feet to be able to wear them. So therefore can't recommend them, will go back to Planet Earth next time. Sorry”

Helpful Report

Posted 1 year ago

Hello Penny Thank you for taking the time to leave a review and I am sorry to hear that the walking sandals were not comfortable for you. I appreciate that purchasing footwear online can sometimes be challenging when not able to try goods on before purchase. We do offer 60-day returns for unworn items that are not found to be suitable, along with a prepaid returns label for easy returns. I trust that our online range, fast delivery and customer service were satisfactory. If you have any suggestions as to how we could improve, I would love to hear them via info@beggshoes.com. Kind regards Faith Begg Shoes

Posted 1 year ago

“I have written about my wife's purchase. The shoe size was not close to correct and no markings on the shoe to show the actual size. Sent photos and showed the box with size and received a reply but no resolution. Was going to return but that would have cost $151.00 to return from Dixon Illinois. Paid $106.00 US Dollars and "gave" them to a person with a big foot. Will not order again.”

Helpful Report

Posted 1 year ago

Dear Roger, Thank you for taking the time to leave a review and I was very sorry to hear that you did not have a positive experience with us this time. I have checked our inbox and I was unable to find any correspondence from you, but I hope to resolve the issues you found with the sizing. As we are based in the UK, our sizes are sold in UK or EU sizes. Having looked at the shoes you purchased, I see that these were ordered in a UK size 9. I can only guess that you perhaps had intended to purchase the shoes in a US size 9 (UK size 7.5). We are proud to offer a fast dispatch and shipping service to the US, accompanied by excellent product knowledge and customer service. Unfortunately as a small family-run business, we are not able to offer free International returns. I am sorry that on this occasion, you were not happy with the products provided. If there is anything else I can do to assist you further, please do not hesitate to get in touch with me at info@beggshoes.com Kindest regards Faith Begg Shoes

Posted 1 year ago

“I didn't get my order!!!”

Helpful Report

Posted 2 years ago

Hello Ricka Thank you for taking the time to leave a review and I am sorry to hear you are still waiting for your order to arrive. I can see that your order was shipped the next working day and left the UK the day after that. I have contacted you directly to discuss how we can help you further. Kind regards Faith Begg Shoes

Posted 2 years ago

“After wsiting over 4 weeks I still haven't received my order Mrs m moore”

Helpful Report

Posted 2 years ago

Hello Marjorie Thank you for taking the time to leave a review and I am sorry to hear you have been waiting over 4 weeks for your order. On further investigation, I found that your order was for a preorder item for which we had been waiting to receive delivery. We have now received this style from our suppliers and your order is due to be dispatched today. I hope you love your new sandals when they arrive, and please do not hesitate to get in touch if I can be of further assistance. Kind regards Faith Begg Shoes

Posted 2 years ago

Begg Shoes is rated 4.9 based on 11,981 reviews