Begg Shoes Reviews

Name: Begg Shoes
Rating: 4.89

4.9 Rating 13,619 Reviews

97 %

of reviewers recommend Begg Shoes

4.9

Based on 13,619 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Begg Shoes:

Begg Shoes is an independent and family run footwear retailer, with over 150 years of experience in the trade. With nine stores based in Scotland, Begg Shoes prides itself on offering an expert service with a personal touch both in stores and online.

Visit Website

Phone:

01463239189

Email:

info@beggshoes.com

Location:

28, Union Street, Inverness
IV1 1PX

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Begg Shoes 5 star review on 24th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was given a £100 voucher as a birthday gift. Unfortunately these came as 2 vouchers. Normally this would not have made any difference but with Begg shoes it does. Beware, you can only use one gift voucher at a time. This was very disappointing and frankly quite ridiculous. It means that I have to make 2 purchases rather than 1. When I called to check if this was correct, the assistant was unhelpful- wouldn’t recommend”

Helpful Report

Posted 5 days ago

Hello, We’re sorry to hear about the disappointment with the gift vouchers. You’re right - our policy currently allows one gift voucher to be used per order, which can be frustrating when two were issued. We would have been happy to combine the two vouchers into a single voucher, allowing you to place one order instead of two. Unfortunately, I was unable to find any previous correspondence from you regarding this issue. Please feel free to contact us directly so we can help you resolve this as smoothly as possible. Kind regards, Begg Shoes

Posted 10 hours ago

“My new Rieker boots were ordered on Friday and delivered on Monday, from one end of the country to the other, amazing service. Lovely quality footwear with comfort assured. My old Riekers are still serviceable after 8 years so they can gracefully retire. Begg Shoes are an outstanding company. Thank you for the note Pauline, a lovely touch.”

Helpful Report

Posted 1 week ago

“One of the shoes smelled like someone had sprayed perfume in it so had to return them and then there were no more in stock in my size. Surprised someone would post them out like that.”

Helpful Report

Posted 2 weeks ago

Dear Customer, Thank you for taking the time to leave a review. We’re sorry to hear about your experience and are disappointed to read this, as it’s not something we would expect or accept. We haven’t received any prior contact from you regarding this issue, and at present, we also haven’t received the returned parcel back for inspection. We always encourage customers to get in touch directly if there’s a problem, as it allows us to investigate promptly and put things right. Once the return is received, it will, of course, be checked in line with our usual procedures. If you’re happy to contact us directly, we’d be more than willing to look into this further. Kind regards Begg Shoes

Posted 6 days ago

“Обувь пришла, качество -стресс!Пытаюсь выяснить с службой поддержки клиентов.Отправляю на эмейл, но по факту меня блокируют! Жалею о покупке, деньги потрачены а обувь одевать боюсь, отпалают камешки, сыпяться!!!! SOS”

Helpful Report

Posted 4 weeks ago

“Didn't get my product. No help from the help center.”

Helpful Report

Posted 1 month ago

Hello Ofir Thank you for taking the time to leave a review. We’re very sorry to hear about this issue and appreciate you raising it. You were in contact on 5th January, when we responded the same day with our apologies, an updated tracking link, and advice on next steps. As explained at the time, the parcel will be officially confirmed as lost on 2nd February, at which point a full refund will be issued. We haven’t received a response since our last message, but we remain happy to help and will ensure this is resolved in line with our delivery policy. If we can be of any further assistance, please do not hesitate to reply to our last email. Kind regards Faith Begg Shoes

Posted 1 month ago

“Probably not your fault but needs to be said that the only mail company I'm having problem with these days are royal mail. They are entirely useless. I'd switch delivery companies if you want to maintain any standards. 2 weeks it was in transit before finally saying item lost. Try harder”

Helpful Report

Posted 2 months ago

Dear Tom, Thank you for taking the time to leave a review. We’re genuinely sorry for the frustration caused by Royal Mail losing your parcel, and we completely understand how disappointing this is. Your order was dispatched promptly from us, but unfortunately, the delay and loss occurred while it was with the courier, which is understandably beyond our direct control. As soon as you let us know the parcel hadn’t arrived, we processed a full refund without delay. We also offered alternative styles and product advice once the original boots were no longer available, as we’re always keen to help customers find a suitable replacement where possible. We appreciate your feedback and are sorry that this experience fell short of expectations. Kind regards, Faith Begg Shoes

Posted 2 months ago

“Paid £8 for next day delivery before 1pm. They arrived 4 days later while I was on holiday without them! complete waste of time and money. I wrote to them immediatley and received no reply!.”

Helpful Report

Posted 5 months ago

Dear Kelly, We’re very sorry to hear you were disappointed with your delivery experience. Your order was placed during a bank holiday weekend, which meant Royal Mail couldn’t collect parcels on the Monday. As a result, your order was dispatched on Tuesday and delivery was attempted on Wednesday, in line with their service timescales. We completely understand how frustrating it must have been not to have your shoes in time for your holiday. We did reply to your email with a full explanation and our apologies, but we’re sorry if this wasn’t received. Please feel free to get back in touch with us directly so we can make sure everything is resolved to your satisfaction. Kind regards Faith Begg Shoes

Posted 5 months ago

“I found the service and delivery of shoes to be excellent with an added personal service even on line. Return was very easy & straightforward as unfortunately the shoes I purchased did not fit. I would definitely recommend this company”

Helpful Report

Posted 9 months ago

“Did not receive my order”

Helpful Report

Posted 1 year ago

Hello Lina Thank you for leaving a review and I'm sorry you have not received your order yet. I have checked our correspondence and I couldn't see any previous contact from you about your order. The tracking information indicates delivery was attempted yesterday but could not be completed. I have been in touch privately with you to confirm further details about the delivery. If I can be of any further assistance, please let me know at info@beggshoes.com Kind regards Faith Begg Shoes

Posted 1 year ago

“A complete mistake from beginning to end. Given false information. If I had not ‘ chased’ this I would be sitting waiting… well forever. The really annoying thing is this could have been sorted a week ago but as ‘ my order’ was in told I couldn’t do anything. Then it seems my order was lost/ ignored. So very disappointed in what is generally a good service. I’m very sorry to write this but really worse than useless.”

Helpful Report

Posted 1 year ago

“The shoes I ordered are slightly different not happy ofr £87 I have to pay for returning them”

Helpful Report

Posted 1 year ago

Hello S Lyons Thank you for getting in touch and I'm sorry the boots were not as expected. I have contacted you by email from info@beggshoes.com for more information so that we can get this resolved for you as soon as possible. Looking forward to hearing from you Kind regards Faith Begg Shoes

Posted 1 year ago

“Have stillnot received my order, have emailed twice, no response at all. Awful service, DO NOT USE”

Helpful Report

Posted 1 year ago

Hello Sam Thank you for taking the time to leave a review, and I'm sorry that you have not had any update regarding your order. Due to a communication error on our part, unfortunately, the shipping of your order was delayed. This has since been rectified and I see that your order has been delivered. Unfortunately, we did not receive any further correspondence from you regarding this issue. I have sent you an email with more information along with a goodwill gesture. If I can be of further assistance, please do not hesitate to get in touch by email to info@beggshoes.com Kind regards Faith Begg Shoes

Posted 1 year ago

“The order came and they sent the wrong size item have been sent back now and not received my refund”

Helpful Report

Posted 1 year ago

Hello Dylan Thank you for taking the time to leave a company review regarding this issue. I was unable to see any previous correspondence to let us know of the issue. We inspected the size of the shoes on their return and can confirm they were the UK size 6 as ordered via our website. Crocs have their own size conversion and include the US sizes on the soles of the shoes. All of the Crocs products on our website state that the size on the sole of Crocs is the US size, but our shoes are sold in UK sizes. I'm sorry that the shoes were not as expected on this occasion. We have received your return and your refund will be processed within 3-5 working days as per our returns policy. Kind regards Faith Begg Shoes

Posted 1 year ago

“ORDER NO 413650 22.5.24 - CUSTOMER REF 32497/BS/413650-258859. I am very pleased with my Clarks shoes, Nalle Lace (685374D - Code 261685374D045) Pewter (Bronze Metallic) £89.99, but not at all happy with the cost. Clarks in Colchester charge £80.00 for the identical shoe (in Rose Gold), plus with a recent discount of 20% the price was reduced to £64.00. I do appreciate that the Pewter is actually now end of line, but usually that would mean a lower price, not a higher price by the amount of nearly £10.00. I did phone your office to complain; I wasn't even offered a 10% reduction (to bring the cost down to £80.00 as per the Rose Gold price), which I would've gladly accepted. I am extremely disappointed at the lack of goodwill; I am a somewhat dissatisfied customer who will not now use your company, it's a shame, I was really impressed with the prompt delivery and availability of this particular shoe and would like to have done more business with you. So, regrettably, my review is NOT a good one. Gay Williams :(”

Helpful Report

Posted 1 year ago

Hello Gay Thank you for taking the time to leave a review and I am sorry you are not happy with the service provided. We do offer a Price Match Promise, where we will match the price of the exact style, colour and size required if found cheaper elsewhere. Unfortunately, we cannot offer a price match to a style we don't carry or isn't in stock on the cheaper competitors' website. I have checked this style on the Clarks website and the Pewter colour purchased from us is not available to price match. If the shoes are no longer required, you can return them to us using the included returns label in your parcel. Kind regards Faith Begg Shoes

Posted 1 year ago

“The shoes arrived in a battered and sellotaped box. The crepe paper was so scrumpled - I'd never seen anything like it before from any retailer. The shoes when I tried them on look as if someone with extremely wide feet had not only tried them on but stretched them. They gaped so badly. Not a positive experience and one that can never warrant me recommending the this retailer to anyone.”

Helpful Report

Posted 1 year ago

Hello Kamilla Thank you for getting in touch and I am sorry for the negative experience you have had with us on this occasion. This is not our usual standard, and we will thoroughly investigate this with our team. I have been in touch with you directly since you first reported this issue to us to offer a resolution. If there is anything else we can do, please let me know. Kind regards Faith Begg Shoes info@beggshoes.com

Posted 1 year ago

“Sandals Find, cost not fine Living In Spain had to pay nearly half the price of the Sandals to get them”

Helpful Report

Posted 1 year ago

Hello Hazel Thank you for taking the time to leave a review, and I am sorry that Spanish Customs charged you a fee to receive your sandals. At this time, additional costs of importation including local VAT or related admin fees are payable (locally) by the customer. Begg Shoes is working on a solution to provide pre-paid VAT but as a small business is unable to offer this currently. Kind regards Faith Begg Shoes

Posted 1 year ago

“Ordered and paid for a size 5 Skechers 117092 BOBS SQUAD STARRY LOVE White multi Womens trainers. After a few days received an email to tell me that they where out of stock, had to wait around a week for money to go back into my bank account.”

Helpful Report

Posted 1 year ago

Hello Sheila Thank you for leaving a review, and I am sorry that you have not had a positive experience on this occasion. Unfortunately, we could not ship this item due to a technical glitch with the stock availability offered to you, during your visit to our website. My colleague was in touch by email to advise that we could not fulfil your order. Looking back on the email, we could have explained the situation more clearly and outlined our expected refund processing time, which is 3-5 working days. We will make these necessary changes to any future orders affected by the same issue to ensure our customers are kept informed of any order updates. In the meantime, I hope you feel confident to try shopping with us again in the future. If I can be of any further assistance, please do let me know. Kind regards Faith Begg Shoes Email: info@beggshoes.com

Posted 1 year ago

“I am still waiting for the delivery wirhout chance of trakking”

Helpful Report

Posted 2 years ago

Hello Thank you for taking the time to leave a review and I am sorry that you are still waiting for your parcel to arrive. My colleague has been in touch privately to provide an update on your tracking information, as well as advise of our Late/Lost parcel policy. If I can be of any further assistance, please do not hesitate to contact me at info@beggshoes.com Kind regards Faith Begg Shoes

Posted 2 years ago

“Didn’t receive any of the sandals I ordered and had to email several times to get my money back .”

Helpful Report

Posted 2 years ago

Hello Midge Thank you for taking the time to leave a review, and I am sorry that you did not have a more positive experience with us on this occasion. Unfortunately, your parcel was lost in transit and we worked to process your refund as quickly as possible. Your parcel was registered as lost on the 10th of July and we advised that we would process your refund within five working days. We processed your refund on the 14th of July, within our advised timeframe. Kind regards Faith Begg Shoes

Posted 2 years ago

“Very poor material. Had a very bad shoe but. Never buying again from begg”

Helpful Report

Posted 2 years ago

Hello Rushika Thank you for taking the time to leave a review, and I am sorry that you are not happy with the material of these sandals. I wasn't able to find any previous correspondence from you regarding your disappointment in the shoes received. We would like to find out some more information so that we can help find a solution for you. Please can you email me at info@beggshoes.com with more details on why you are disappointed with the material of the shoes, and any other relevant information such as photographs. Looking forward to hearing from you shortly. Kind regards Faith Begg Shoes

Posted 2 years ago

Begg Shoes is rated 4.9 based on 13,619 reviews