Begg Shoes Reviews

Name: Begg Shoes
Rating: 4.89

4.9 Rating 12,976 Reviews

98 %

of reviewers recommend Begg Shoes

4.9

Based on 12,976 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Begg Shoes:

Begg Shoes is an independent and family run footwear retailer, with over 150 years of experience in the trade. With nine stores based in Scotland, Begg Shoes prides itself on offering an expert service with a personal touch both in stores and online.

Visit Website

Phone:

01463239189

Email:

info@beggshoes.com

Location:

28, Union Street, Inverness
IV1 1PX

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Begg Shoes 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the leg very large. The top of the boot is narrower than the lower bit/calf area. So if you look from the side the leg is a big curve shape. The quality of the leather is excellent therefore I kept the boots and had them taken in. This cost me a small fortune. I would have preferred the image on the website to have shown this but I believe it is concealed.”

Helpful Report

Posted 6 years ago

“I couldn't be happier with the boots I purchased. I live in the US, and couldn't find the boots I wanted at a price that I could afford. I was surprised I could order them from England and get such a great deal. My only objection would be that they didn't have the color I wanted, but other than that, I love them! The shipping price was very reasonable and didn't take too long to get here. updated I have discovered a hole in my boot. I haven't worn them many days. I have been so pleased with how comfortable and warm they have been, I didn't notice until today. The leather doesn't look as sturdy as I thought it would be.”

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Posted 6 years ago

“Quick delivery. Lovely boots but the stitching is starting to fray around the top of after only a couple of weeks wear. After paying over £80 you’d expect better stitching!”

Helpful Report

Posted 6 years ago

Hello, Thank you for your feedback on your order. As this is a potential manufacturing fault you have described I will email you direct to potential replace the boots if possible. We will look to provide a satisfactory outcome for you. Kind regards, James

Posted 6 years ago

“The return policy isn’t clear. I’ve emailed Beggs to advise of my return and had no response. Instructions are on paper with the shoes, however, it as a customer paying so much for the order, better communication would improve the service. I’ve had similar issues from a Canadian store, within 24 hours they organised a return coupon and pick up with DHL at no cost to me. The return Beggs shoes have cost $50. With regret I won’t be making any purchases from you. Further more, I chose my size shoes and they were far to big... I’m assuming a big make or incorrect sizing.”

Helpful Report

Posted 6 years ago

Hello Janine Thank you for your feedback, I can confirm we have received your order back with us and a refund has been provided. Converting shoe sizes from EU or UK sizing to USA can be a difficult task which unfortunately can never be a guarantee perfect fit. At the moment we have no returns courier integrated with our systems for International orders, the return costs are payable buy the buyer. If this changes in the future we will of course update our returns policy with this information. Kind regards, James

Posted 6 years ago

“The shoes were advertised as Ara a German brand. They were not Ara reason for return. The service was very good. Prompt delivery & refund. It Ara reason for three stars.”

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Posted 6 years ago

“The shoes were lovely and delivery was quick however they were advertised as Irregular Choice but were actually Poetic Licence when they arrived. I emailed to inform them but did not receive a response, which has left me a little disappointed.”

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Posted 6 years ago

“Great fast delivery, but unfortunately the bag was light grey & had a pen mark in the middle of it. However since it was a gift to be given the following day, I had no time to contact anyone regarding this and the recipient told me she loved it she would try to get it off.”

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Posted 7 years ago

“The Rieker shoes that I bought were lovely. I have worn Riekers for a long time- in fact, I am wearing a pair right now. Unfortunately, I had to send the pair I purchased from Begg Shoes back because they were too small. The problem was the sizing itself. I have worn size 40 forever and ordered it again. In my experience, 40 is a 9, 41 is a 10 or 9 1/2. It cost me 23 dollars to return the shoes so I am unsure whether to re-order them from Begg or find somewhere here in America to buy them. It is disappointing.”

Helpful Report

Posted 7 years ago

Hello Colleen Thank you for your feedback, we do find sizing from UK to US can be tricky with difference manufacturers using different conversions. The return cost is unfortunately something we can't avoid at the moment as we are a UK based company and for now don't have a cost efficient way of returning goods from the US. We will continue to look for a solution and hopefully have something in place in the future. Kind regards, James

Posted 7 years ago

“Great shoe but unfortunately I received the UK size not the US size shoe. I think that I misread the website.”

Helpful Report

Posted 7 years ago

Hi Barry I can confirm we sell shoes only in UK or EU sizes, which we do state on our website. If you wish to return the shoes you can by sending them back to us and to order the correct size please place a new order. If you need anything else please don't hesitate to ask. Kind regards, James

Posted 7 years ago

“I love my shoes!the only thing is the tongue won’t stay in the middle. It keeps going to the far side of the shoe, which causes pain to the top of my foot. Kathie USA”

Helpful Report

Posted 7 years ago

Hello Kathie, Thank you for your product feedback of the Remonte shoe. I would recommend re-lacing the shoes to try and resolve the tongue issue. We thank you for your order and hope you will visit us again for future purchases. Kind regards, James

Posted 7 years ago

“ordered 2 pair,one fit perfectly, the other i had to return. Living in USA, not only did i have to pay $23 to ship, i also had to pay $23 to return ONE pair. Where the price of the shoes was a good deal the shipping costs prevent me from shopping at Beggs in the future.”

Helpful Report

Posted 7 years ago

Hello Rita Thank you for your feedback on our returns. We are a UK based company and currently do not have a returns solution in place for International sales, however this is something we are looking into and hope to implement a cheaper solution in the future. Kind regards, James

Posted 7 years ago

“I was disappointed with shoes as although they arrived promptly one was scuffed and a different colour tone to the other. As I needed the shoes urgently I did not have time to send back and wait for a replacement. I polished the shoes before wearing and the damage and colour difference was not so noticeable so kept the shoes which are very comfortable”

Helpful Report

Posted 7 years ago

“The products I have received from Begg shoes have been of good quality, very comfortable and stylish. However my complaint lies with he matter that on 2 separate occasions I have received shoes in boxes that have been damaged, yet Begg hold a policy that if i return the shoes and the packaging (i.e. the box) is not in a good condition, Begg reserve the right to charged me £7.00.”

Helpful Report

Posted 7 years ago

Hello Susan Thank you for your feedback regarding our quality products and styling. Our reboxing fee is only applied to items that are returned with no box or boxes that have been damaged beyond repair. Looking up your orders we have not charged you this fee and also have provided you with a gift voucher as goodwill which I'm glad to see you have used. I hope to see you again at www.beggshoes.com for your next pair of shoes. Kind regards, James

Posted 7 years ago

“Great find”

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Posted 7 years ago

“Delivery was a fiasco. You would have scored zero had it not been for some helpful follow up at the end by customer service. My order was cancelled by you in error before it was shipped but I was told it had left”

Helpful Report

Posted 7 years ago

Hello Helen We appreciate your feedback regarding your order and completely understand your frustration. On our systems it looked like it had been processed and sent, however not until yesterday did it come to light the item was still with us. Please accept our sincere apologies and I hope you will visit us online again in the future to allow our normal excellent services to prevail. Kind regards, James

Posted 7 years ago

“Eventually good service”

Helpful Report

Posted 7 years ago

“Hi there, I recently went to purchase two pairs of girls black school shoes in your Kirkwall branch at the beginning of August. On the first day I visited there was one choice that didn't quite fit my youngest (aged 7) and none to offer my oldest (aged 10) in her size. Both had to be ordered in due to minimal stock (this was at the beginning of August). What followed was a series of visits, ordering ins, returns and return visits until finally we had two pairs of standard black school shoes that fit my girls if the right fit and style. Throughout this process the staff at the Kirkwall branch were exceptional in their level of service and helpfulness in resolving the problem to the best of their ability with the resources at hand. I would like that to be noted. However, it was explained to me that as Orkney schools do not have a uniform policy Beggs do not keep regular stock of standard black school shoes. Whilst I fully appreciate this and that many of the parents send their children to school full time in trainers, I cannot believe that I am the only parent in Orkney who would like plain and patent black leather school shoes for their children? Black shoes are standard and useful for school and other occasions. I remain loyal to Beggs in Kirkwall because it's a great store with great service, but feel very let down here. It's also the main provider of quality shoes on the island and I would expect more stock at this time of year. There is a difference between aligning to uniform policies and having practically nothing in at all. I should not have to consider taking my children on a special trip to Aberdeen to buy a standard product when I live on an island with a sizeable population with fairly thriving retail facilities. I doubt also many other parents have the time to make these responses on line. Please can something be addressed in the lack of provision in this current system? Thank you Olivia MacPherson (I have put a three rating, but it would be 5 for staff and 1 for lack of stock!!)”

Helpful Report

Posted 8 years ago

Thank you for your feedback on the stock selection of black shoes and the quality of service in our Kirkwall store. We greatly value input from our customers on all aspects of our stores and will take it into account for back to school season next year. Historically, DE Shoes had to sell black school shoes at a significant loss to clear them from the Kirkwall and Lerwick stores. They did not know of the uniform policies (or lack thereof) on the Islands and bought a lot of school shoes that never sold. As you know, they sadly went out of business which is something we do not want to do. It is an extremely difficult balancing act but history suggested to us that demand for school shoes was very low and hence supply has been low. We will try our best to ensure the supply is better next time round. Perhaps it would be a good idea to encourage schools to re-instate a uniform policy? No doubt it must be expensive for parents having to pay for a “cool” set of clothes for each school day?! Kind regards Donald Begg

Posted 8 years ago

“Received with scratches and dirty !!”

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Posted 8 years ago

“Didn't arrived yet”

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Posted 8 years ago

“The shoes were supposed to be navy, but really looked black!!”

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Posted 8 years ago

Begg Shoes is rated 4.9 based on 12,976 reviews