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Begg Shoes Reviews

4.9 Rating 11,981 Reviews

98 %

of reviewers recommend Begg Shoes

Company Reviews

Product Reviews

4.9

Based on 11,981 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Begg Shoes:

Begg Shoes is an independent and family run footwear retailer, with over 150 years of experience in the trade. With nine stores based in Scotland, Begg Shoes prides itself on offering an expert service with a personal touch both in stores and online.

Visit Website

Phone:

01463239189

Email:

info@beggshoes.com

Location:

28, Union Street, Inverness
IV1 1PX

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Begg Shoes 5 star review on 13th April 2024

Carla Trott Le****

Begg Shoes 5 star review on 30th March 2024

Begg Shoes 5 star review on 21st October 2023

Begg Shoes 5 star review on 21st October 2023

Sandra Mickevic****

Begg Shoes 5 star review on 11th October 2023

Begg Shoes 5 star review on 24th September 2023

Lisa Bourbon****

Begg Shoes 5 star review on 10th September 2023

Mrs Jill Bart****

69

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor quality the leather is very poor”

Posted 9 months ago

Hello Cynthia Thank you for taking the time to leave a review, and I am sorry that you found the leather of your Rieker sandals to be poor quality. I was not able to see any previous correspondence from you regarding your order. Please can you contact me by emailing info@beggshoes.com, so that we can find out a little more information? Kind regards Faith Begg Shoes

Posted 9 months ago

“Bought a pair of shoes, the assistant said my purchase hadnt gone through on contactless so had to chip& pin. Got the shoes home to find they were 2 different colours, phoned them to advise & they then told me my card had gone through the first time so i had been charged twice. Returned the shoes to the shop & got my refund & they ordered me a new pair as i really liked them. 4 days later the shoes arrived but they were the wrong size! How on earth can do many things go wrong on buying a pair of shoes?! By this point i was exacerbated & asked for a refund. Will i return...i doubt it.”

Posted 9 months ago

Hello Fiona Thank you for taking the time to leave a review, and I was very sorry to read about all the issues you experienced with us. This is well below the excellent service on which we pride ourselves, and I am sorry that you have not had a positive experience with us. I will send you a private email to see how I can resolve this for you. Kind regards Faith Begg Shoes

Posted 9 months ago

“Ordered these shoes in a 36 but they sent. 37 which were to big . Need I say more”

Posted 9 months ago

Hello Thank you for taking the time to leave a review, and I am sorry that you received the wrong size to what was ordered. We pride ourselves on excellent customer service and I am sorry that we have let you down on this occasion. It appears that the mistake was down to human error, and we will highlight this as a training point with our teams. I see that our team in Perth have since refunded your order. Kind regards Faith Begg Shoes

Posted 9 months ago

“I am still waiting for my refund”

Posted 10 months ago

Hello Janet Thank you for taking the time to leave a review, and I am sorry that you are still waiting for your refund. I have checked our system and at present, we have no record of receiving your return back in the post. I have sent you a private email for more information so we can recover your return parcel, and process your refund in a timely manner. Looking forward to hearing back from you. Kind regards Faith Begg Shoes

Posted 10 months ago

“Considering I placed the order on 2/17, it's now 3/2 and shipping shows it still hasebt left the UK. It's hard for me to give a good mark.”

Posted 1 year ago

Hello Darren Thank you for taking the time to leave a review, and I am sorry to hear that you are still waiting for your parcel to arrive. I see that my colleague has been in touch privately with you to offer further advice on the delivery of your order. If we can be of further assistance, please do not hesitate to get in touch with us via info@beggshoes.com. Kind regards Faith Begg Shoes

Posted 1 year ago

“Great website and customer service from Begg Shoes but sadly the shoes I bought turned out to be a mistake. The Rieker walking boots looked robust but within a few minutes of wearing them in wet weather, or on damp grass, the water has seeped through the seams to the fleece lining, and my feet are wet inside the boots. Despite the manufacturer's claims they are not designed to raise your foot "above water level". They aren't designed for even damp British weather.”

Posted 1 year ago

Hello, Thank you for taking the time to leave a company review, and I am sorry to hear that the Rieker ankle boots purchased did not perform as expected. Rieker shoes and boots are often made with stitch construction sole units which give them flexibility and comfort. This common style of sole unit construction means that water ingress can occasionally happen through the stitch holes along the soles. Additionally, we find as footwear experts that wet grass can be worse than puddles for water ingress on shoes and boots that are not specifically waterproof. It appears that our description of this style does not mention being waterproof. That being said, I am pleased to hear that you found our customer service and website excellent, despite your experience with these Rieker boots. If I can be of any further assistance, please do not hesitate to get in touch via info@beggshoes.com Kind regards Faith Begg Shoes

Posted 1 year ago

“The service was chaotic because the only two pairs of boots that I wanted were advertised on Amazon AND the Beggs site and I ordered 4 pairs (have difficulty as these come up quite different from pair to pair and I wanted the two pairs) so it all got confusing. But I did get the 2 pairs of Legero boots that I wanted out of it in the end.”

Posted 1 year ago

“The sandals I ordered and paid for were later found to be out of stock. Payment was returned 3 days later, leaving me a dissatisfied customer.”

Posted 1 year ago

Hello June, Thank you for taking the time to leave a review and I am sorry that we were not able to fulfil your order this time. Occasionally, items will sell out in our stores moments before the website has been updated. In these instances, we would try our best to offer an alternative colour or style and I am sorry if this was not offered. I am glad to hear that the refund was processed quickly and that you received communication as to why the refund had been processed. I hope we are able to present our excellent service and product range to you the next time you are shoe shopping. If I can be of any further assistance, please do not hesitate to get in touch with me at info@beggshoes.com Kind regards Faith Begg Shoes

Posted 1 year ago

“Shoes arrived 1 yellowish (maybe it was in window), one shoe pad had marks however I liked shoes but no replacement as it was last pair. I asked for discount however supplier didn’t see nothing wrong in my pictures. Very disappointed with customer service, seems like they didn’t believe in my pictures”

Posted 1 year ago

“Ordered and paid for pair of shoes on line ,.then got a phone call 2days later to say sorry they had sold last pair . Surely on line shopping should have updated asap? Then I had to wait 5days for my refund..don’t think this service entices me to shop online with company again.”

Posted 2 years ago

Dear Jane Thank you for taking the time to leave a review and I was sorry to hear that you were not happy with our service. I have looked at your order and it looks like there was a delay on our side to manually update our systems. This resulted in the item being available to purchase online, despite not having the stock to support it. I sincerely apologise for this error and the subsequent delay in our communications with you. Both of these errors are not reflective of our customer service values. I hope we may be able to welcome you back to shop with us. If you would like to discuss this further, please do not hesitate to get in touch with me at info@beggshoes.com Kind regards Faith Begg Shoes

Posted 2 years ago

“Unwelcoming, ruined my experience of buying my babies first shoes. Will just drive to Inverness next time.”

Posted 2 years ago

“Have purchased shoes from begg before with no issue. Unfortunately these remonte boots have an issue with the zip. I have emailed your company to no avail to see if a replacement would be possible. Please advise”

Posted 2 years ago

Hello Aileen Thank you for taking the time to leave a review and I am sorry to hear you were unhappy with the Remonte boots. Please accept my apologies that we did not receive your initial email. I see that my colleague Leann is assisting you with this matter. In the meantime, please do not hesitate to get in touch if I can be of further assistance. Kind regards Faith Begg Shoes

Posted 2 years ago

“I'm still waiting for my shoes to be delivered”

Posted 2 years ago

“Difficult to review without receiving the item. Item on preorder for summer 2021. It’s now autumn 2021 and still waiting .”

Posted 2 years ago

“Sold as size 8.5/9 but unacceptably tight and narrow.Moulding surrounding sole shows a series of small pin head marks perhaps left at production.Hpe no long term ramificatios Thinking that I will have to invest in professional shoe stretching. At £130 purchase price I expected better -Ian Hazelton”

Posted 2 years ago

Hi Ian Sorry you have been unsatisfied with the product this time. We are going to reach out directly to see how we can help you - we are happy to help and really hope we can sort this problem out for you. Thanks Begg Shoes

Posted 2 years ago

“Been waiting 7 days and no sign of my delivery. So much for the ‘speedy’ delivery that is mentioned in the reviews :-(”

Posted 2 years ago

HI Vikki We usually set a really high standard in terms of speedy turnaround of orders but unfortunately this time we have had a mix up handling your order between two of our stores and we have let you down - sorry. We'll be in touch with you directly. Begg Shoes

Posted 2 years ago

“I would like to give a review but as my order is still awaited as I believe it was a pre order. I haven’t heard lately when it will be instock”

Posted 2 years ago

“Sent 2 different sizes emailed them no reply phoned them left a message even after leaving my details no contact bad customer service”

Posted 2 years ago

“I was sent an email, quite a few days after my original order, with a photograph showing one of the pair was discoloured due to being On display in store. They offered me a reduced price or a refund of which I took (the discolouration was prominent). I was disappointed. Luckily I ordered another style.”

Posted 2 years ago

“Both times going into Beggs I have not been impressed with the customer service. First time the lady told us we weren’t allowed in the “fitting zone” during a shoes fitting. Why would u fit shoes next to the display of shoes?”

Posted 2 years ago

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Begg Shoes is rated 4.9 based on 11,981 reviews