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Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.89 out of 5
Returns & Refunds
Returns Process	Easy

About Begg Shoes:

Begg Shoes is an independent and family run footwear retailer, with over 150 years of experience in the trade. With nine stores based in Scotland, Begg Shoes prides itself on offering an expert service with a personal touch both in stores and online.

Phone:

01463239189

Email:

info@beggshoes.com

Location:

28, Union Street, Inverness

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Begg Shoes 5 star review on 1st August 2021

Begg Shoes 5 star review on 25th July 2021

Geraldine Donn****

Begg Shoes 5 star review on 16th June 2021

Begg Shoes 5 star review on 15th June 2021

Natalia Pota****

Begg Shoes 5 star review on 7th June 2021

Begg Shoes 5 star review on 7th June 2021

Begg Shoes 5 star review on 2nd June 2021

28

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sold as size 8.5/9 but unacceptably tight and narrow.Moulding surrounding sole shows a series of small pin head marks perhaps left at production.Hpe no long term ramificatios Thinking that I will have to invest in professional shoe stretching. At £130 purchase price I expected better -Ian Hazelton”

Posted 4 weeks ago

Hi Ian Sorry you have been unsatisfied with the product this time. We are going to reach out directly to see how we can help you - we are happy to help and really hope we can sort this problem out for you. Thanks Begg Shoes

Posted 4 weeks ago

“Been waiting 7 days and no sign of my delivery. So much for the ‘speedy’ delivery that is mentioned in the reviews :-(”

Posted 1 month ago

HI Vikki We usually set a really high standard in terms of speedy turnaround of orders but unfortunately this time we have had a mix up handling your order between two of our stores and we have let you down - sorry. We'll be in touch with you directly. Begg Shoes

Posted 4 weeks ago

“I would like to give a review but as my order is still awaited as I believe it was a pre order. I haven’t heard lately when it will be instock”

Posted 1 month ago

“Sent 2 different sizes emailed them no reply phoned them left a message even after leaving my details no contact bad customer service”

Posted 1 month ago

“I was sent an email, quite a few days after my original order, with a photograph showing one of the pair was discoloured due to being On display in store. They offered me a reduced price or a refund of which I took (the discolouration was prominent). I was disappointed. Luckily I ordered another style.”

Posted 2 months ago

“Both times going into Beggs I have not been impressed with the customer service. First time the lady told us we weren’t allowed in the “fitting zone” during a shoes fitting. Why would u fit shoes next to the display of shoes?”

Posted 2 months ago

“The shoes got a cost of 47 euros, they made me paid 65 for the chipping and when the shoes arrived to my country the post office send me a Pay notice with 15 euros more. So at the end I had paid 80 euros for a shoes that got a cost of 47 euros”

Posted 3 months ago

“My first order was excellent. Love Rieker shoes and your prices. So much so, I ordered another pr. Dispatched on 5-17-21 and I cannot get Customer Service to help me locate them or answer my email for a refund.”

Posted 3 months ago

“Ordered size 6 Clark's sandals and recieved size 39.5 , this is a 6 and s half, lovely sandals just too big”

Posted 3 months ago

“The website is great ..,but for kids shoes really hard to get side right ...ordered shoes and way to small really need a rough age to size guesstimate ...stuck now with way to small shoes and not worth to send it back for Australia...am a good customer ...”

Posted 4 months ago

“The left leg was a but snailer than right. I suffered a bug toe problem for days. Very disappointing . Not sure if I'll be back.”

Posted 6 months ago

“My first order with you went so good. I got my shoe it fit me I loved it and it came in a timely matter. So when I received my second order and the shoe was too small. I was very upset that to return them to you that I had to pay for shipping. The cost of shipping which was was over half of what the shoes cost. That was the cheapest and that didnt get a signature to make sure you received it. I was very upset and now I have a pair of shoes in my closet that I cant even wear.”

Posted 8 months ago

“My only problem came when I decided to return the shoes. I realize the cost of the return shipping from the USA to England was not Begg’s fault. But it was expensive and it had not been prior to 2020. I am afraid I will not be ordering again because this possibility. Perhaps after the pandemic things can go back to normal.”

Posted 10 months ago

Dear Betty Thank you for taking the time to leave a review and I am sorry to hear you were not happy with the costs of the returns. There are many benefits to shopping with us from the US, such as having access to a wide variety of European designers and not having to pay VAT on goods shipped outside the UK and EU. Unfortunately returns shipping costs are not one of those benefits but I hope you consider shopping with us in the future. Kind regards Faith Begg Shoes

Posted 10 months ago

“Delivery took too long u fortunately I had to purchase the child shoes in the interim”

Posted 10 months ago

Hello Jennifer Thank you for taking the time to leave a review and I am sorry to hear that the delivery took longer than expected. We usually advise delivery to Ireland takes 3-5 working days and I can see that your parcel was delivered well outside of that. Looking at the tracking information I can see that we shipped your order on the 19th October and it left the UK on the 21st October. It did not arrive in Ireland until the 4th November and it was delivered that same day. I will investigate this further with Royal Mail, as we have not been advised of any significant delays to Ireland. I hope all other parts of our service were acceptable, and thank you for bringing the delivery issue to my attention. If there is anything else I can do to assist you, please do not hesitate to get in touch by emailing info@beggshoes.com Kind regards Faith Begg Shoes

Posted 10 months ago

“Really disappointed when reading your reviews on Reiker Boots. Was thinking about buying a pair but not sure now as I have read a review by a customer which has put doubts in my head. Have previously bought boots and shoes from store in Lerwick when i stayed up there. In two minds now to visit your store.”

Posted 11 months ago

Hi Morven, thank you for reading our reviews. We do our best to point out the advantages of our products, but we also highlight any potential limitations. We hope to offer helpful, expert advice to our customers, who can make well informed decisions. As a small and independent shoe retailer, this is what sets us apart from bigger chains and online-only retailers. Overall, we would say that Rieker is a fantastic brand but like any other brand, they do have their limitations and we would be delighted to welcome you to our store so we can restore your confidence in our expert customer service. We're going to reach out to you directly and hope we can address your concerns. Thanks!

Posted 11 months ago

“Have not received the shoes yet”

Posted 11 months ago

Dear Elizabeth Thank you for taking the time to leave a review and I am sorry to hear you are still waiting for your shoes to arrive. I have checked your order and I can see that we received and shipped your order on the same day, 11th September. The shoes left the UK the following day on the 12th of September. I have contacted Royal Mail to find out if they have further updates on your parcel and I will be in touch by private email. Royal Mail has previously advised that some international parcels are experiencing minor delays, but most parcels are being delivered within the advised 10-15 working days. I am sorry to hear that your parcel has been one of the few that has experienced delays caused by Covid-19. I will be in touch with you in private with more information once I have heard from Royal Mail. Kind regards Faith Begg Shoes

Posted 11 months ago

“I ordered two pairs of ballerina style shoes which arrived within approximately 4 days. Within 4 weeks of wearing the navy pair it became obvious they needed re-heeling. I returned them, as advised, on 1st September. Over 3 weeks later and I have not been updated..... The second (lilac) pair have been worn once only so far. I am hoping they will last longer!!!!”

Posted 1 year ago

Dear Susan Thank you for taking the time to leave a review and I am very sorry to hear you have not experienced our usual customer service on this occasion. I have investigated this further and it appears that we had lost track of our communications with you. I agree that we should have kept in touch and overall done better here. We are urgently getting in touch with you in private to discuss this further with you. Please accept my sincere apologies that we did not offer our best service to you on this occasion. Kind regards Faith Begg Shoes

Posted 11 months ago

“I ordered my favourite Leanne, size 4 Efit, shoes on the internet for the first time, usually doing it by post, but when they arrived found that the shoes were a size 4 Standard size in a Standard box relabeled 4Efit with reduced price. I returned them in the box paying post, on 24th August, but have heard nothing since. M. Waller.”

Posted 1 year ago

“When are you starting shipment to Botswana?My order failed due to delivery issues”

Posted 1 year ago

“This is the 2nd pair of these sandals I have purchased but after 1 wear there is a noise on one foot like the shoe has punchered in some way.”

Posted 1 year ago

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Begg Shoes is rated 4.87 based on 8,165 reviews