Begg Shoes Reviews

Name: Begg Shoes
Rating: 4.89

4.9 Rating 12,887 Reviews

98 %

of reviewers recommend Begg Shoes

4.9

Based on 12,887 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Begg Shoes:

Begg Shoes is an independent and family run footwear retailer, with over 150 years of experience in the trade. With nine stores based in Scotland, Begg Shoes prides itself on offering an expert service with a personal touch both in stores and online.

Visit Website

Phone:

01463239189

Email:

info@beggshoes.com

Location:

28, Union Street, Inverness
IV1 1PX

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Begg Shoes 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the actual shoes are pristine, the unicorn charms are very faded, the metal has turned almost yellow, as if they have been on show or exposed to excess sunlight.”

Helpful Report

Posted 11 months ago

Hello Susanne Thank you for getting in touch and I'm very sorry to hear that the unicorn charm is not in perfect condition. We'd really like to resolve this for you, please could you send a few photos of the shoes and charm to info@beggshoes.com and we will investigate further. Looking forward to hearing from you Kind regards Faith Begg Shoes

Posted 11 months ago

“For leather shoes they look cheap and the soles look and feel cheap made. For the money I would expect more from a leather shoe. This is why I will be returning them.”

Helpful Report

Posted 1 year ago

Hello Angela Thank you for taking the time to leave a product review, and I'm sorry that these men's shoes were not as expected. Priced at £59.99 for real leather, we would consider this good value but of course how they fit and feel is equally important to the price. We have found that the Recommended Retail Prices (RRP) across all manufacturers have increased significantly over the years, in line with the increase in the cost of production and logistics. I trust that all other aspects of our service have been exemplary. I would be happy to recommend some alternative styles of higher quality that might be better suited to your requirements. Kind regards Faith Begg Shoes

Posted 1 year ago

“Very poor quality the leather is very poor”

Helpful Report

Posted 1 year ago

Hello Cynthia Thank you for taking the time to leave a review, and I am sorry that you found the leather of your Rieker sandals to be poor quality. I was not able to see any previous correspondence from you regarding your order. Please can you contact me by emailing info@beggshoes.com, so that we can find out a little more information? Kind regards Faith Begg Shoes

Posted 1 year ago

“Bought a pair of shoes, the assistant said my purchase hadnt gone through on contactless so had to chip& pin. Got the shoes home to find they were 2 different colours, phoned them to advise & they then told me my card had gone through the first time so i had been charged twice. Returned the shoes to the shop & got my refund & they ordered me a new pair as i really liked them. 4 days later the shoes arrived but they were the wrong size! How on earth can do many things go wrong on buying a pair of shoes?! By this point i was exacerbated & asked for a refund. Will i return...i doubt it.”

Helpful Report

Posted 1 year ago

Hello Fiona Thank you for taking the time to leave a review, and I was very sorry to read about all the issues you experienced with us. This is well below the excellent service on which we pride ourselves, and I am sorry that you have not had a positive experience with us. I will send you a private email to see how I can resolve this for you. Kind regards Faith Begg Shoes

Posted 1 year ago

“Ordered these shoes in a 36 but they sent. 37 which were to big . Need I say more”

Helpful Report

Posted 1 year ago

Hello Thank you for taking the time to leave a review, and I am sorry that you received the wrong size to what was ordered. We pride ourselves on excellent customer service and I am sorry that we have let you down on this occasion. It appears that the mistake was down to human error, and we will highlight this as a training point with our teams. I see that our team in Perth have since refunded your order. Kind regards Faith Begg Shoes

Posted 1 year ago

“I am still waiting for my refund”

Helpful Report

Posted 2 years ago

Hello Janet Thank you for taking the time to leave a review, and I am sorry that you are still waiting for your refund. I have checked our system and at present, we have no record of receiving your return back in the post. I have sent you a private email for more information so we can recover your return parcel, and process your refund in a timely manner. Looking forward to hearing back from you. Kind regards Faith Begg Shoes

Posted 2 years ago

“Considering I placed the order on 2/17, it's now 3/2 and shipping shows it still hasebt left the UK. It's hard for me to give a good mark.”

Helpful Report

Posted 2 years ago

Hello Darren Thank you for taking the time to leave a review, and I am sorry to hear that you are still waiting for your parcel to arrive. I see that my colleague has been in touch privately with you to offer further advice on the delivery of your order. If we can be of further assistance, please do not hesitate to get in touch with us via info@beggshoes.com. Kind regards Faith Begg Shoes

Posted 2 years ago

“Great website and customer service from Begg Shoes but sadly the shoes I bought turned out to be a mistake. The Rieker walking boots looked robust but within a few minutes of wearing them in wet weather, or on damp grass, the water has seeped through the seams to the fleece lining, and my feet are wet inside the boots. Despite the manufacturer's claims they are not designed to raise your foot "above water level". They aren't designed for even damp British weather.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave a company review, and I am sorry to hear that the Rieker ankle boots purchased did not perform as expected. Rieker shoes and boots are often made with stitch construction sole units which give them flexibility and comfort. This common style of sole unit construction means that water ingress can occasionally happen through the stitch holes along the soles. Additionally, we find as footwear experts that wet grass can be worse than puddles for water ingress on shoes and boots that are not specifically waterproof. It appears that our description of this style does not mention being waterproof. That being said, I am pleased to hear that you found our customer service and website excellent, despite your experience with these Rieker boots. If I can be of any further assistance, please do not hesitate to get in touch via info@beggshoes.com Kind regards Faith Begg Shoes

Posted 2 years ago

“The service was chaotic because the only two pairs of boots that I wanted were advertised on Amazon AND the Beggs site and I ordered 4 pairs (have difficulty as these come up quite different from pair to pair and I wanted the two pairs) so it all got confusing. But I did get the 2 pairs of Legero boots that I wanted out of it in the end.”

Helpful Report

Posted 2 years ago

“The sandals I ordered and paid for were later found to be out of stock. Payment was returned 3 days later, leaving me a dissatisfied customer.”

Helpful Report

Posted 2 years ago

Hello June, Thank you for taking the time to leave a review and I am sorry that we were not able to fulfil your order this time. Occasionally, items will sell out in our stores moments before the website has been updated. In these instances, we would try our best to offer an alternative colour or style and I am sorry if this was not offered. I am glad to hear that the refund was processed quickly and that you received communication as to why the refund had been processed. I hope we are able to present our excellent service and product range to you the next time you are shoe shopping. If I can be of any further assistance, please do not hesitate to get in touch with me at info@beggshoes.com Kind regards Faith Begg Shoes

Posted 2 years ago

“Shoes arrived 1 yellowish (maybe it was in window), one shoe pad had marks however I liked shoes but no replacement as it was last pair. I asked for discount however supplier didn’t see nothing wrong in my pictures. Very disappointed with customer service, seems like they didn’t believe in my pictures”

Helpful Report

Posted 3 years ago

“Ordered and paid for pair of shoes on line ,.then got a phone call 2days later to say sorry they had sold last pair . Surely on line shopping should have updated asap? Then I had to wait 5days for my refund..don’t think this service entices me to shop online with company again.”

Helpful Report

Posted 3 years ago

Dear Jane Thank you for taking the time to leave a review and I was sorry to hear that you were not happy with our service. I have looked at your order and it looks like there was a delay on our side to manually update our systems. This resulted in the item being available to purchase online, despite not having the stock to support it. I sincerely apologise for this error and the subsequent delay in our communications with you. Both of these errors are not reflective of our customer service values. I hope we may be able to welcome you back to shop with us. If you would like to discuss this further, please do not hesitate to get in touch with me at info@beggshoes.com Kind regards Faith Begg Shoes

Posted 3 years ago

“Unwelcoming, ruined my experience of buying my babies first shoes. Will just drive to Inverness next time.”

Helpful Report

Posted 3 years ago

“Have purchased shoes from begg before with no issue. Unfortunately these remonte boots have an issue with the zip. I have emailed your company to no avail to see if a replacement would be possible. Please advise”

Helpful Report

Posted 3 years ago

Hello Aileen Thank you for taking the time to leave a review and I am sorry to hear you were unhappy with the Remonte boots. Please accept my apologies that we did not receive your initial email. I see that my colleague Leann is assisting you with this matter. In the meantime, please do not hesitate to get in touch if I can be of further assistance. Kind regards Faith Begg Shoes

Posted 3 years ago

“I'm still waiting for my shoes to be delivered”

Helpful Report

Posted 3 years ago

“Difficult to review without receiving the item. Item on preorder for summer 2021. It’s now autumn 2021 and still waiting .”

Helpful Report

Posted 3 years ago

“Sold as size 8.5/9 but unacceptably tight and narrow.Moulding surrounding sole shows a series of small pin head marks perhaps left at production.Hpe no long term ramificatios Thinking that I will have to invest in professional shoe stretching. At £130 purchase price I expected better -Ian Hazelton”

Helpful Report

Posted 3 years ago

Hi Ian Sorry you have been unsatisfied with the product this time. We are going to reach out directly to see how we can help you - we are happy to help and really hope we can sort this problem out for you. Thanks Begg Shoes

Posted 3 years ago

“Been waiting 7 days and no sign of my delivery. So much for the ‘speedy’ delivery that is mentioned in the reviews :-(”

Helpful Report

Posted 3 years ago

HI Vikki We usually set a really high standard in terms of speedy turnaround of orders but unfortunately this time we have had a mix up handling your order between two of our stores and we have let you down - sorry. We'll be in touch with you directly. Begg Shoes

Posted 3 years ago

“I would like to give a review but as my order is still awaited as I believe it was a pre order. I haven’t heard lately when it will be instock”

Helpful Report

Posted 3 years ago

“Sent 2 different sizes emailed them no reply phoned them left a message even after leaving my details no contact bad customer service”

Helpful Report

Posted 3 years ago

Begg Shoes is rated 4.9 based on 12,887 reviews