Begg Shoes Reviews

Name: Begg Shoes
Rating: 4.89

4.9 Rating 12,970 Reviews

98 %

of reviewers recommend Begg Shoes

4.9

Based on 12,970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Begg Shoes:

Begg Shoes is an independent and family run footwear retailer, with over 150 years of experience in the trade. With nine stores based in Scotland, Begg Shoes prides itself on offering an expert service with a personal touch both in stores and online.

Visit Website

Phone:

01463239189

Email:

info@beggshoes.com

Location:

28, Union Street, Inverness
IV1 1PX

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Begg Shoes 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, but Gabor shoes a disappointing”

Helpful Report

Posted 5 years ago

Dear Ann Thank you for taking the time to leave a review and I am sorry to hear you found your Gabor shoes to be disappointing. Gabor are usually one of our customer's favourite brands for their comfort, styles and premium materials, and I am sorry that you were not impressed with them on this occasion. I'm glad to hear you found our sevice satisfactory, and if there is any way I can be of further assistance, please do not hesitate to get in touch with the Begg Shoes customer service team. Kind regards Faith Customer Service Begg Shoes

Posted 5 years ago

“very long wait to get the boots, but the boots r wonderful”

Helpful Report

Posted 5 years ago

Hello Cynthia Thank you for taking the time to leave a review and I am sorry to hear that it took a little longer than usual for the boots to reach you. I see that your parcel was shipped from the North of Scotland, UK on 23rd December and it arrived with you today. There were three bank holidays since your order was placed which means that there was no Royal Mail services on those three days. The festive season also sees in increase in parcels being posted too which may have been why delivery services are taking a little longer to arrive. I'm glad to hear you love your new boots and I hope you love wearing them. Kind regards Faith Customer Services Begg Shoes

Posted 5 years ago

“Unfortunately had to return the shoes as they were not suitable for me.”

Helpful Report

Posted 5 years ago

Hello Thank you for taking the time to leave a review and I am sorry to hear that the shoes were unsuitable on this occasion. I trust you were satisfied with the ordering process, speedy dispatch and delivery, and the returns process. I hope that in the future you feel confident to return to Begg Shoes to find suitable shoes, and that we can demonstrate our excellent service and products to you. Kind regards Faith Begg Shoes

Posted 5 years ago

“I was disappointed to discover that the shoe style that attracted me was not available in a wide fitting but I am getting used to what I have received. Apart from the fact that the "young lassie" hadn't a clue about how to lace up a shoe the service was attentive and OK. Please convey my greetings to old Andrew whom I assume is no longer shooting ?”

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Posted 5 years ago

“I find it very difficult to get a size 3 at Begg Shoes. The Tamaris boots were FAR too big as a 36 . I had to return them. They felt at least like a4 and a half. As far as I used to know 35 was a size 3!”

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Posted 5 years ago

“Would love to give you a glowing review, but I have not received my shoe purchase as of this date October 23, 2019!”

Helpful Report

Posted 5 years ago

Hello Thank you for taking the time to leave a review and I am sorry to hear that you are still waiting for your parcel to arrive. Upon checking your tracking information, I see that delivery was attempted by USPS on 17th October. They should have left a note on how to arrange redelivery or collection. Please can you contact me at info@beggshoes.com where I will be able to assist you further. Kind regards Faith Begg Shoes

Posted 5 years ago

“Shoe size run small”

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Posted 5 years ago

“Great sturdy shoe but part of the bottom has fallen off. My daughter has literally worn these twice. Could someone please email me to discuss?!”

Helpful Report

Posted 5 years ago

Hello Ruth Thank you for taking the time to leave a review, and I am sorry to hear you are not happy with the shoes purchased. I have sent you an email, and I hope to be able to resolve this matter for you. Kind regards Faith Begg Shoes

Posted 5 years ago

“Begg Shoes was great with shipping in a timely manner and shipping costs was reasonable. The description of the shoe I ordered didn’t say they were suede. Just said they were blue. The other colours in the description said suede so I though these weren’t. I’m deciding whether to keep or return.”

Helpful Report

Posted 6 years ago

Hello Sheryl Thank you for taking the time to leave a review and for your kind words regarding our shipping. I am sorry to hear that the shoes were not as expected when they arrived. I have looked at the shoes you ordered and there is a reference to suede in the description, though not in the colour name itself. I appreciate that this may cause confusion and I have now changed the colour name to Navy Suede to more accurately reflect the upper material. I hope that you have a more positive experience shopping with us in the future, and if there is anything I can do in the meantime, please do not hesitate to get in touch by emailing info@beggshoes.com Kind regards Faith Customer Service Team Begg Shoes

Posted 6 years ago

“I placed my order on August 2 and have not received it yet Today is August 23. I live in Colorado, USA. Now that is has been released by customs, I have no way of tracking it - to learn when it will arrive. The order number is 103448. I would appreciate any information regarding its whereabouts. Thank you, Susan”

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Posted 6 years ago

“Jeg modtog en forkert!”

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Posted 6 years ago

“Local store did not have my size a very average size 6- they ordered a pair in especially but they were not comfortable. Not stores fault they did not fit but it would have saved days of looking and waiting if the shoes had been in local store. Not the first time the store has not had my size!”

Helpful Report

Posted 6 years ago

“Ok with online and quick delivery”

Helpful Report

Posted 6 years ago

“Still waiting for a replacement pair of crocs, as I am a abroad on holiday will be in touch on my return. thank you”

Helpful Report

Posted 6 years ago

“Ordered and paid for these on-line. I had been looking at them for a couple of weeks. I waited for confirmation they had been dispatched but instead received an email saying Begg Shoes could not fulfil the order and I would be refunded which I was. However on checking their website the shoes were still being advertised although no sizes appeared to be available by this time. I can only assume the stock control was wrong and they did not have the shoes I had ordered. Quite disappointed.”

Helpful Report

Posted 6 years ago

Hello Lilias Sorry to hear of your order being unable to fulfill. I have looked your order up and this was a stocking error, which I am very sorry this has happened to you. The last pair were sold just before you had place the order and our systems hadn't taken it out of stock in time to update on the website. Unfortunately we're out of stock for this style now, and i have taken the product page off the website so there's no confusion for other customers. I hope you can find an alternative on our website. Kind regards, James

Posted 6 years ago

“I didn't receive the shoes as you said you didn't have the ones I ordered”

Helpful Report

Posted 6 years ago

Hello Patricia Thank you for your review, I'm sorry we were unable to fulfill your order, we just had a the last size sold when you purchased online for the same shoe. I hope you have found an alternative to what you were looking for, otherwise we hope to see you in the future for any shoe requirements. Kind regards, James

Posted 6 years ago

“I am in Ireland and 5 days after placing the order I had to cancel as the shoes had not yet been dispatched and they were needed before the next 5 working days were up. Order was cancelled without issue and the person I dealt with was very apologetic and helpful. Slow dispatch time needs assessing though.”

Helpful Report

Posted 6 years ago

Hello Thank you for leaving your feedback regarding your order. We aim to dispatch all orders within 24 hours of receiving them, unfortunately your order was missed and picked up a few days later. We do have many excellent reviews with comments specifically about the speed of our delivery, we unfortunately could not guarantee delivery to Ireland within the time period given and for this I apologise. We hope you can order from us again in the future, where we can show our normal excellent customer service and dispatch speed. Kind regards, James

Posted 6 years ago

“Great sandals. Would have been even better if the correct colour had been sent the first time.”

Helpful Report

Posted 6 years ago

Hello Janet Thank you for your feedback, again we apologise for the error in sending the incorrect pair. I hope we made the exchange as harmless as possible and got the correct floral colour out to you quickly. Kind regards, James

Posted 6 years ago

“THe online web site was easy to work with. The shoebox arrived very beat up....That would not have been any big deal but when I had to return the shoes I was concerned that I would be "charged" for the box damage. I hope I haven't”

Helpful Report

Posted 6 years ago

Hi Natalie, Thank you for shopping with Begg Shoes and I am happy to hear that you found our website easy to use. Sometimes our packaging can get damaged in transit after it leaves our care, which is unfortunately unpreventable. I have checked your order and I can see that you have been refunded in full for the goods, and have not been charged for box damage. I hope you continue to enjoy shopping with Begg Shoes in the future. Many thanks Faith Begg Shoes

Posted 6 years ago

“Really nice boots but looked wider in the photos, no detail of opening width in description and were way too narrow. Sent back but the returns advice from Australia is worse than useless on the website, no returns form?! Contacted info for help with this and they just redirected me back to the website advice. Have sent back with a handwritten explanation, no idea whether I’ll get a refund, and cost me over $40 to return to UK. Expensive mistake and wouldn’t order again from this company online.”

Helpful Report

Posted 6 years ago

Hello Dawn Thank you for shopping with Begg Shoes and I am sorry to hear that the boots did not fit as expected. There are great advantages to shopping with us from Australia as you don't have to pay VAT, as well as a wide variety of European designers at your fingertips. Counter to that is of course the logistic implications of distance, namely costs associated with delivery and returns. I am pleased to inform you that we have now refunded your order Kind regards Begg Shoes

Posted 6 years ago

Begg Shoes is rated 4.9 based on 12,970 reviews