Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.95

4.0 Rating 863 Reviews

77 %

of reviewers recommend Bed Factory Direct

4.0

Based on 863 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Write Your review

Tell us how Bed Factory Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bed Factory Direct 5 star review on 9th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service and delivery.”

Helpful Report

Posted 8 years ago

“Really impressed by service customer service upgraded headboard because of long wait for original. Came within week fantastic. Thank you”

Helpful Report

Posted 8 years ago

“Good service, quick delivery as advertised, good prices and selection. Would use them again without hesitation.”

Helpful Report

Posted 8 years ago

“Website was easy to use, prices very competitive. Mattress arrived on time and it was well wrapped.”

Helpful Report

Posted 8 years ago

“Very good service. Fast and reliable.”

Helpful Report

Posted 8 years ago

“A very good product at a good price.”

Helpful Report

Posted 8 years ago

“Very easy to use website, quick delivery and great prices and products.”

Helpful Report

Posted 8 years ago

“We are extremely pleased with the bed. The ottoman instructions were clear and my husband was able to put it together more or less on his own. The only problem was when we tried to join the two halves together, the bolts were a little too short to be able to get the wing nuts on. As we had longer ones anyway we used them instead and it was fine. The delivery was put back for one day but we were contacted by phone to see if this was ok. The delivery men were superstars. I got a phone call to say they were on the way. Seeing I had mobility problems, they took everything upstairs, were very friendly and efficient. We would certainly use this company again. Thank you.”

Helpful Report

Posted 8 years ago

“Lovely bed, very sturdy and easy to put together (I did it on my own in about an hour and a half)”

Helpful Report

Posted 8 years ago

“WE USED BED DIRECT FACTORY FOR THE FIRST TIME A WEEK OR SO BACK AND WILL BE USING THEM AGAIN SOON TO REPLACE SOME OF OUR OTHER BEDS THEY WERE ON TIME AND HELPFUL TO US BOTH”

Helpful Report

Posted 8 years ago

“Beds direct perfect shame about the delivery drivers, them self were polite BUT they marked my wall all the way up the stairs, did not provide protective sheeting down to protect me carpets at all, I'm now spending my day off repainting my hallway and deep cleaning my carpets so am out of pocket as just cost me £40 in carpet shampoo !!!!”

Helpful Report

Posted 8 years ago

Hi Miss Hayman, please accept our apology that our delivery service left marks on your carpet. As you can appreciate putting sheets down when carrying a bed upstairs could cause a potential trip or fall. We will however feed this back as their boots should at least be clean when entering your home. We appreciate your feedback.

Posted 8 years ago

“Really good customer service and replaced a couple of broken slat holders very quickly.”

Helpful Report

Posted 8 years ago

“I found the bed factory's service and delivery faultless. I had made a mistake with one of my items and they quickly picked up on it and contacted me. Thierry telephone staff were most helpful and the delivery men were very helpful and courteous. I cannot complain at all. My only concern is that with the tree sap leaking from the devan bedframe which has leaked over my brand new bedroom carpet. Most has cleaned up and this is more of a heads up than a complaint. Other than that the bed is fantastic and I couldn't be more pleased with the standard of construction.”

Helpful Report

Posted 8 years ago

“The Bed factory delivered our mattress exactly when promised and telephoned an hour before the delivery so we knew an accurate time of arrival. The mattress is very good quality and excellent value for money. I will definitely go back to The Bed Factory when we need to buy another mattress!”

Helpful Report

Posted 8 years ago

“I've not received the bed as yet! So can't comment ! Mr RICKARDS 07906546019. Received single storage bed today 9/3/16 storage base keeps popping up if mattress isn't on it!! Safety issue!! Can you call me on mobile07906546019 to discuss safety issue? Thanks RICKARDS”

Helpful Report

Posted 8 years ago

Hi Mr Rickards, I can see the order was processed and sent to our supplier. I'll ask our team to check this for you on Monday morning as you should have received it by now. We're sorry for the delay.

Posted 8 years ago

“my bed came very quickly I was kept informed of time it would arrive and the date to suit me is a lovely bed very pleased with it very good company thanks”

Helpful Report

Posted 8 years ago

“Excellent service & product. Highly recommended. The ottoman bed & headboard are both exactly what I wanted.”

Helpful Report

Posted 8 years ago

“Product was beautiful and was easy to put together. However the delivery men didn't put the bed where we asked and walked mud all through the house.”

Helpful Report

Posted 8 years ago

“Goods excellent quality, well packed and quickly delivered from placing the order. No complints”

Helpful Report

Posted 8 years ago

“excellant service delivery very good taken straight upstairs to room”

Helpful Report

Posted 8 years ago

Bed Factory Direct is rated 4.0 based on 863 reviews