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Bed Factory Direct Reviews

4.0 Rating 863 Reviews

77 %

of reviewers recommend Bed Factory Direct

Company Reviews

Product Reviews

4.0

Based on 863 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

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Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

12

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service was excellent! I live in a more remote area and the team answered all my emails promptly and did all they could to satisfy my worries regarding delivery. My bed duly turned up and I love it! It's a sturdy ottoman bed and does what it says, thank you bed factory will definitely recommend and use again.”

Posted 8 years ago

“Excellent quality and service Am very happy with the price”

Posted 8 years ago

“I needed a bed delivered quickly and to be put up for me-Bed Factory sorted this out for me (in a helpful and friendly manner) within a day. It was exactly the sort of service I required.”

Posted 8 years ago

“Great headboard, quick delivery and friendly driver.”

Posted 8 years ago

“Fabulous...great bed..great delivery..certainly use you again..quick easy to use website..well done.x”

Posted 8 years ago

“Very satisfied with the bed I ordered. Easy to assemble and good quality. Would definitely use again”

Posted 8 years ago

“Brought this bed for my teenage daughter it's great really pleased with bed was easy to put together to order on line was easy, quick delivery but beaware do not take item(frame/mattresse) to room you need bed in left it in hallway by front door.”

Posted 8 years ago

“Sadly, bed we wanted was not in stock and no longer being manufactured. Refund of amount paid was immediate. Customer Service support, excellent”

Posted 8 years ago

“The goods were delivered on time and were a good quality for the price.”

Posted 8 years ago

“Brilliant.”

Posted 8 years ago

“Good quality bed at very good price plus excellent delivery service.”

Posted 8 years ago

“Excellent service throughout from the point of ordering to point of delivery. Delivery was at stated time and all came safe and sound. The only thing is the wooden slats for the bed frame are not very good quality - they are made of quite flimsy wood and one slat snapped in half within 2 days of bed being used.”

Posted 8 years ago

“Our new bed is great, very good quality and easy to build. Great service.”

Posted 8 years ago

“Very poor Ordered a pillow, found a few human hairs on the pillow, dirty smell and the bed frame is of poor quality.”

Posted 8 years ago

Hi Mr Shea, please contact us so we can investigate the issue with the pillow. It should have been sealed from manufacturing so it's not something we're in control of. However we will certainly been feeding this back to the supplier, and would like to replace the pillow.

Posted 8 years ago

“Product exactly as described . Easy to assemble by one person. Sturdy and good looking. Prompt delivery as promised. Will definitely use again. Good value for money.”

Posted 8 years ago

“Overall I was pleased with the quick delivery service.”

Posted 8 years ago

“Very good service”

Posted 8 years ago

“Item as described efficient delivery”

Posted 8 years ago

“super service,pleased with product”

Posted 8 years ago

“The mattress is fabulous and the two gentlemen who delivered it were very polite,and proffesional. I would not hesitate to recommend you,in fact I already have 5*”

Posted 8 years ago

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Bed Factory Direct is rated 4.0 based on 863 reviews