Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Bed Factory Direct Reviews

4.0 Rating 863 Reviews

77 %

of reviewers recommend Bed Factory Direct

Company Reviews

Product Reviews

4.0

Based on 863 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Write Your review

Tell us how Bed Factory Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

12

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is difficult. The score was brought down by the delivery service which wss5very bad. I waited in three days before I got my delivery and I would not have known it was being delivered them if I had not rung them. It was very easy to order this item and the instructions were easy to work out.”

Posted 8 years ago

Hi Ms Tait, we're sorry for the delay with your order. We'll feed this back to our Delivery Team and make improvements. We're glad the bed was easy to put together. We appreciate your feedback.

Posted 8 years ago

“I ordered my bed frame on the Tuesday night, my daughter slept on her new bed on the Thursday night. Can't fault that for a speedy service! I had to call them to discuss the delivery. The lady I spoke to was friendly and efficient. Wouldn't hesitate to recommend this company for such brilliant service”

Posted 8 years ago

“The bed itself is fine, however I paid for Saturday delivery. I received two separate deliveries on a Saturday but not the third containing my mattress so the Saturday deliveries were pointless. The mattress arrived two days later, which meant that I had to take half a day off work in order to receive it. The delivery company phoned me around 11 am, after texting me, to advise that the delivery would be between around 12 and 3. I got home around 12 to find that the mattress had been delivered around 11am to my neighbour. Luckily she was in as I received NO notification that this had been delivered. I am extremely disappointed in the way this order was handled. I realise that most of these issues relate to the delivery company used, however as my order was with you and you selected the delivery company, I hold the bed factory responsible and suggest that you re-think the delivery company you use. Not impressed.”

Posted 8 years ago

“Delivery occurred on the day promised. However, it was not possible for the delivery driver to contact me with a time so had to set aside the whole day for delivery. The delivery driver was unable to carry to the first floor where the bed was to be sited as he said this was an insurance issue. I'm sure he was correct but this resulted in me having to get someone to help carry it upstairs. All the parts clearly labelled and complete.”

Posted 8 years ago

“Good price and product - prompt delivery”

Posted 8 years ago

“Excellent service and quality”

Posted 8 years ago

“Impressed with the prompt efficient delivery, quality of the products and Paul who was so lovely at dealing with my query when I phoned the company. All looks good to me!”

Posted 8 years ago

“Delivery was nice and early the only down fall is I did not receive a shipping confirmation but the product is perfect and I would use thus website again”

Posted 8 years ago

“Really excellent service. We were regularly kept informed of progress with our order and of the delivery. We were notified about one hour beforehand. Everything went to plan. Excellent service, Bed Factory Direct. Thank you!! In parallel with this, we ordered another bed from Worldstores. In contrast, their service was appalling. We had to cancel the order because they did not deliver on the agreed day and yet they continued to attempt delivery even though cancelled. And we continue to experience great difficulty contacting them and dealing with their customer service people. We will never use Worldstores again!”

Posted 8 years ago

“Superb fast service and item received as described. Very please with the product”

Posted 8 years ago

“Received bed very quickly and is exactly as expected”

Posted 8 years ago

“Great product swift delivery”

Posted 8 years ago

“Not happy about having to chase courier re delivery myself as your sales person said that couldn't get hold of them. With respect that was your problem as I paid a delivered cost. Even more not happy about having to take two days off work because courier returned the bed to the depot undelivered as he was (apparently) given the wrong address .”

Posted 8 years ago

Hi Ms Peters, we apologise for the delay with your delivery, we'll feed this back to our dispatch team and make improvements.

Posted 8 years ago

“very good value, two Jordan single headboards. delivered when they said. pleased all round with this purchase and the company and staff.”

Posted 8 years ago

“Excellent service, easy to find website, reasonable prices, friendly staff, comfiest mattress i had bought for a while. Would definetely recommend this company.”

Posted 8 years ago

“Excellent”

Posted 8 years ago

“Items arrived in double quick time & are excellent value for money. Will definitely recommend to friends”

Posted 8 years ago

“Very quick and curtious delivery staff thanks ao..”

Posted 8 years ago

“All went to plan”

Posted 8 years ago

“First class service especially when I ordered the wrong size headboard by mistake. Thankyou”

Posted 8 years ago

«
1
2
...
7
8
9
10
11
»

Bed Factory Direct is rated 4.0 based on 863 reviews