Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 874 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 874 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Bed Factory Direct 5 star review on 9th May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, got exactly what we wanted and quickly delivered, on the day we asked for. Product is great quality too. Can't ask for much more than that!”

Helpful Report

Posted 9 years ago

“Bed Factory Direct could not have been more helpful. I managed to get a superb king size end opening ottoman storage bed with an excellent quality mattress for a fantastic price. It was called a "bed bundle" and they even included a free headboard. The delivery men were really good and took it upstairs to the bedroom even though it was a very tight squeeze to get it in. I am very pleased with the ottoman storage design which includes two hydraulic things (don't know the proper word) so I can lift up the base really easily even with the king size, heavy mattress on top. These were a bit stiff to start with, but I phoned the store and they told me what to do and now they work perfectly. I have no hesitation in recommending this company - helpful staff; good qualtity product and excellent delivery service.”

Helpful Report

Posted 9 years ago

“What a great company! At last a family business who cares about their service. I searched many well known companies for a simple divan base and finally found exactly what I wanted from this company. It was delivered super quick and I'm very pleased with the quality. Thank you. I will be back!”

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Posted 9 years ago

“Mattress was exactly as described. Delivered as promised. Good service.”

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Posted 9 years ago

“Very good website, easy to use and both purchases arrived on the confirmed date. Very happy with the bed and the two mattresses we ordered. One thing to improve the service would be to be given an expected delivery time even if it was only confirmed as morning or afternoon. Would definitely use again and have recommended to a few people.”

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Posted 9 years ago

“Very good and very pleased, thank you.”

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Posted 9 years ago

“beautiful real leather headboard for only £10 more than a faux leather. its stunning & i am delighted with it. the delivery was excellent too. i will be buying another headboard soon for my spare room!!”

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Posted 9 years ago

“Good value for money, nice strong sturdy bed, great service ????”

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Posted 9 years ago

“Good service, no hassles. Would recommend. :-)”

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Posted 9 years ago

“Great value for money. Excellent product. Fast delivery. Friendly delivery guy.”

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Posted 9 years ago

“Very good, had no problems, wouldn't hesitate to order again from this company.”

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Posted 9 years ago

“I bought this for my granddaughter and she is pleased with all aspects of service.”

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Posted 9 years ago

“excellent service and delivery. The beds are great, easily put up and very practical to use the ottoman style.”

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Posted 9 years ago

“Ordered the 4 poster bed with drapes for my daughter was really quick delivery kept me updated with information would definitely use you again”

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Posted 9 years ago

“Delivery was efficient the bed was good quality one of the feet was damaged but a replacement was sent quickly and I was kept updated with the progress of the replacement. Good communications from customer service team resulting in problem dealt with speedily.”

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Posted 9 years ago

“Bed was exactly as described, easy to assemble and great value. Delivery was on the right day and the guys took all the parts into the bedroom for me to assemble. Great service”

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Posted 9 years ago

“Brilliant First Class.”

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Posted 9 years ago

“came on time it was taken upstairs very friendly and nothing too much trouble as my mother is 91 this was very much appreciated would use the firm again thank you”

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Posted 9 years ago

“Ordered the mattress for my daughter online- it came the next day great delivery and well packed with full instructions etc. very good service 5*”

Helpful Report

Posted 9 years ago

“The bed arrived on time, with friendly delivery guys and delighted with the quality of the bed.”

Helpful Report

Posted 9 years ago

Bed Factory Direct is rated 3.9 based on 874 reviews