The service sounded first class on the web site . The product itself was good value for money but you need to be prepared that the delivery and customer service will be a poor service . The bed arrived a day late which meant someone had to take time off work to take delivery . The customer services promised on three occasions to call me back to update me, which never happened. The courier firm did however keep us up to date once we were aware of the new delivery date. There is no point in offering a next day delivery and requesting a delivery date if they cant follow this though . left feeeling frustrated with the company and wouldnt use them again .