“The equipment was good, however, it's original box was broken and covered in dust. When I opened the box the item was covered in it. I would have expected a bit more care, and to not be sent a box that had holes in it and covered in dust.”
“The product wasn’t what was described in the write up. It had said it came with a fork but actually came with a basting brush, which wasn’t what I wanted.”
“Delivery was good on time all the parts were there, pretty straightforward if a long assembly process, allow 2 hours.
Was NOT happy that the pallet was not taken away as part of the service.”
“Really nice barbecue but arrived damaged. Only noticed after I’d assembled it as there was a dent in the lid. Couldn’t be bothered to disassemble, re-package and send back as I needed to use it.
Bit disappointed, already starting to go rusty in the dent.
Oh well. Shame.”
“Purchased a Weber spirit e320 and cover a couple of weeks ago. The bbq is great. Typical Weber, great build quality and fairly easy to put together. Now for the reason I gave them 3 stars. When ordering the bbq I opted to pay an extra £1.50 for the “call me to arrange a day” option. This basically means you don’t get the order as quick as you would if you just opted for the free delivery, and to top it all they didn’t ring to arrange a date. Instead the driver phoned me 15 mins before he delivered it. Luckily I was home on the day.”
“The pallet on which the BBQ was delivered had clearly been dropped and whilst the box in which the BBQ was undamaged, when opening the package, it was clear that a number of the large folded steel panels were bent/buckled from the impact.
Never thought that I would have to get my dolly and forming hammer out to build the BBQ but after some re-work, I managed to make them all fit.
All rather sub-optimal, I have to say.”
“I can’t comment on anything as I have not received the bbq yet, due to unforeseen circumstances, the 1st delivery we had to turn away, so we are waiting for redelivery”
“At first thought it was great, quick, efficient and helpful. But wrong advice given by chat room guy, meant I had to do dreaded return, however bbq world came up with the goods and refunded my postage return costs! On balance ok result.”
“I ordered 10 cases of charcoal last time, but one bag is missing in one of the cases! The remaining 9 boxes are normal, hope it will not happen again!”
“Barbeque ordered at competetive price and quickly delivered. I had also ordered an adaptor to enable a much larger patio gas bottle to be used. Unfortunately they actually supplied another regulator and tube, totally unsuitable. Returning it for a partial refund was relatively straightforward though and I have received an email that the refund is being processed.”
“Ordering and dispatch from BBQ World was acceptable but the quality of the expensive Weber bbq is massively disappointing. Flimsy materials, completely flat packed with poor tools, poor hinges on the lid. I am really shocked by Weber.”
“I would just make note that I was sent the wrong cadac BBQ...I had ordered the Safari 3 but sent the Safari 2 instead...that said due to going away next day I took BBQ with me and to be far it was very good product, just shame not what I ordered.”
“Have purchased Weber Smokey Joe. I am used to Weber products this is why I bought a Smokey Joe. I'm pleased with the purchase, however I am disappointed to say the top grid, cooking grid, is a very sloppy fit. Undersized and moves when moving food on grill, not good. Otherwise a reasonable bit of kit.”
