“Ordered a new Traeger smoker, as soon as you pay for it they wash there hands of you. No shipping information from them and once it arrived it was damaged, email straight away but had to call as a follow up as they made no effort to contact me regarding the damage and then they just told me to deal with Traeger although my purchase was with them and not Traeger”
“Great customer service and good communication on all aspects of the purchase from questions about the product to the date and time of delivery.
The CADAC citi chef 50 gas BBQ is brilliant, very easy to assemble and use and the results from the grill are very very good”
“Every thing needed is in stock and ordering is simple.Delivery quick even to the so called Highlands (Moray)
The Weber kettle is a great bit of kit 👍”
“Although it took at least 3 hours to construct we are very happy with the quality. A lovely solid sturdy BBQ. When unpacking the parts we noted one of the control knobs was damaged so we registered this with the seller and had a replacement delivered within a couple of days. Fantastic service. Will be looking to buy some lava rocks and basket from them also.”
“Great website offering a great selection of barbecues and very swift delivery times. Unfortunately their website didn't appear to allow you to select your preferred delivery date.”
“Ordering was super easy and delivery was excellent overall. I did have a minor issue with communication during delivery - the courier apparently tried to contact me but didn't leave a message, which meant I had no idea they'd attempted to arrange my delivery delivery. However, when I reached out to your customer service team to arrange the actual delivery, they were fantastic and sorted everything out quickly.
Just a suggestion: it might be worth giving feedback to your courier company that calling without leaving a message isn't really effective communication - if there's no message, it's as if the call never happened!
Despite this small hiccup, I'm very happy with my purchase and the service I received. I would definitely order from here again.”
“Great service, BBQ was delivered quickly and all in 1 piece i.e. no dmg. The BBQ itself is a beast and just perfect for smoking with - 1st try out was a Thor's hammer, the bark was amazing with a superb depth of flavour.”
“Very unhappy with the delivery service. Driver refused to enter the property dropping it at the bottom of the drive despite having an electric pallet truck which would have taken 30 seconds to do. This left 100 kilo pallet blocking the entrance way.”
