“The BBQ itself looks fabulous and you can tell it's real quality although I haven't cooked on it yet (weather!) But when you spend over £1,000 on a BBQ you don't expect the delivery man to leave it on the pavement outside your house on a pallet. I broke my back last year and am now having aches and pains again. I also have a "blue" pallet that the local tip will not take!”
“I bought a Buschbeck bbq cover which the zip has broken obviously due to poor quality, but when I called to complain I was referred to the manufacturer who was not interested and spent £85 on a cover which is no better than a dustbin bag”
“Very disappointing. The item was delivered late. It meant that I had to take 2 days off work. Expensive.
And it was delivered smashed to pieces. In fairness, the fault lay with the delivery company (Palletways) and a replacement arrived quite quickly - although I did have to take another day off work.
The original smashed item remains in my living room.
It`s large, very heavy and unsightly. It`s been there for two weeks now. My wife is not very happy. Nor am I. Goodness knows when it will be removed.
When it is - I will have to take yet another day off work.
And to add insult to injury, I discovered a few days after delivery of the BBQ that some pellets I had ordered were not present. When I raised this - I received a rather unpleasant e mail implying that I was trying it on.
I used this company because I thought there were reputable and reliable. Sadly, that did not prove to nbe the case.”
“Excellent service. Website was easy to navigate with good choice of items & our order was delivered next day. Would definitely recommend this company.”
