“The website is fairly no hassle and the payment was easy. The courier that dropped the goods was supposed to be next day and it took four, so if you need the product urgently, do no order from here. Additionally, they do not provide tracking numbers by default, so you need to call them to obtain; frustrating.
Otherwise a good service, the customer facing team i spoke to on the phone were polite and helpful so props to them for getting the company 3 stars and not the 2 for the poor delivery and communication.”
“BQ638159 The order hasnt arrived I assume because bbq and cover not in stock yet. Would be nice if I will be emailed when it is due please thanks. Mark”
“Ordered and arrived within 4 days. Kept up to date with the delivery slot. The BBQ is lovely, only fault is that the spanner is missing, but not the fault of BBQ World as box was sealed. Will definitely order from them again.”
“Ordered a small charcoal BBQ, which arrived the next day in an excellent condition. It was 5% cheaper than the price on the manufacturer’s site which was a good bonus too. It was my first time ordering something from BBQ World but I’ll definitely come back seeing how excellent their service is.”
“Customer service from BBQ World was very good, prompt delivery of Broil King Monarch followed and after about 3 hours the BBQ was assembled. The BBQ is generally well-made and robust and all functions work well. However, the aluminium trim and the flame diffusers also in polished aluminium have ultra sharp edges. While these pieces are not handled frequently, it is far too easy to slice your fingers on the cut edges. These really need to be rounded off by emery paper to make them safe. Clearly a manufacturer's failing that should be fixed.”
“Ordered Kamado Joe Big Block lump coal. The item was packaged well and arrived in timely fashion. If only the courier took more of an effort as the package was delivered damaged and with a hole through the bag and the coal broken into smaller pieces and laying in the box.”
