“Found what I wanted, phoned to check the thickness of the pizza stone. The had to go and measure it for me, called me back, I ordered and it came the next day. I can't fault the service. Will use it this weekend.”
“Assuming BBQ World is Dawsons, whom I bought my Heston Blumenthal BBQ from, then they were very good, very helpful to deal with, very competitive, had stock, and prompt delivery.”
“An awful experience and, in our view, customer service was poor. We could not get our Char-Broil adaptor to fit a gas bottle and, whilst we accept that this was partly a misunderstanding on our part, and bad description in the Char-Broil instructions, we feel that Dawson's/BBQ World did not show any form of concern at how long this problem persisted. It is disappointing that they describe themselves as a British Family Business yet seem to have little or no consideration or empathy towards their customers. Very disappointed. Numerous communications with them went on for over 2 months before the issue was resolved. Only time will tell how good the adaptor for the gas bottle is. This design is different from the standard gas bottle adaptor you buy and even though we now know how to fit it, it is extremely fiddly. To be fair to Dawsons, they did offer us the opportunity to return the adaptor but, as we pointed out to them on several occasions, the part of importance, which was the end that fits into the BBQ, was fine and it was the adaptor that goes onto the gas bottle that was causing the issues, so we needed to keep the attachment but have the gas bottle adaptor replaced. They were aware that we were having to cancel arranged BBQ's due to not being able to attach the adaptor. Most certainly would not recommend Dawsons on our experiences. This has taken an awful lot of our valuable time and no apology or acceptance of the problems they caused has been forthcoming.”
“This is a repeat/follow up to a review posted to BBQ World's parent company Dawson's Department Store on Trustpilot. In their response to my review they tried to discredit me by calling me abusive. If their definition of abusive is someone who raised their voice after being called a liar I can only imagine they must have multiple incidents daily.
To cut a long story short - two identical items were charged for sent to me in error. It appears that the order went through twice (clearly without my knowledge) I can only imagine this happened through an auto refresh in Chrome. Nevertheless this isn't 2005 and there are now failsafes employed to prevent duplicate orders such as this one. No email confirmation was received for this phantom order - if it was I would clearly have cancelled immediately.
I phoned them on receipt of the items. They do not believe in the adage 'the customer is always right' at this company. Nor do they agree with giving the benefit of the doubt.
If this were my company I would have immediately spoken to Technology to understand how this happened and how to prevent it occurring in the future. No such action was proposed. Their unwavering view was that I was in the wrong for placing two orders and I would be responsible for the return (at my cost)
There was no manual sense checking or consolidation after order receipt and both packages were received in poor condition.
I have now taken an hour out of my day to take the duplicate to a post office and paid £13.40 for a tracked and signed for return - for an item that cost £86.
I'm relieved that I didn't purchase a higher ticket item - as I was originally planning.
Interestingly I chose this company due to its reviews even though the price was slightly higher than the completion.
I have requested the contact details for or a call from the CEO/MD on multiple occasions. Emails go unanswered.
I fully anticipate another defamatory response from the company. The reader can make their own judgement.
My advice is clear - order from a competitor and save yourself the stress and gaslighting that will result from any issues.”
“I was delighted with the service provided by BBQ World. My BBQ was delivered on a pallet within a couple of days of me placing the order. I bought a Weber Sprite II and put it together with the help of a mate last Saturday. It is a very impressive piece of kit and I'm really happy with my purchase. The instructions provided with the BBQ were excellent but some of the steps would have been more difficult with only 1 person.”
“Excellent service. I had a couple of minor queries regarding the barbeque and gas drawer and they could not have been more helpful in resolving them. Definitely recommended.”
“Unfortunately the Webber BBQ had been badly damaged by the courier. BBQ world dealt with the problem and delivered a replacement within a week, no quibbles.
Their communication has been outstanding and I would highly recommend them.”
“Staff were very friendly & knowledgeable especially Alison & Ryan. My order was not standard as I live in Northern Ireland & they currently don't deliver outside of Mainland UK but Alison & Ryan went above & beyond to aid me with courier collection (Only small criticism would be the fact I could not collect directly from their warehouse which made things more complicated than they needed to be). My CADAC BBQ is exactly what I wanted & well worth the added complications.”
