“Trustpilot reviews
Thanks for your review!
BARBECUE WORLD
Add photo
Your review is pending.Read more
Fohel Ali
2 reviews
GB
Rated 1 out of 5 stars
Bought a weber summit kamado from them
Bought a weber summit kamado from them. It arrived damaged, so they offered a replacement which also arrived damaged. I called back to have it replaced but now they're all out of stock so they offered to get the damaged parts sent over by Weber. I agreed and I sent images and the serial number which was all fine but when I called up to check, the guy on the phone came across rude and in a rush to get rid of me. Did not want to look into the case and just said he can't tell me anything now and will get back. Been 2 weeks and I paid nearly 1 grand for a bbq which isn't in a condition I would deem as acceptable, neither did I expect to be treated that way. If it was his money, I'm sure he too would have been fustrated. I've been very patience and nice about it despite being taken for a ride now but I'm losing patience.
I will update this when and IF it is resolved.”
“horrified that they sent 11 instructions manual each 10 pgs long in 11 languages. what a waste of paper. I calculated they are wasting 60000 trees worth of paper per Yr, WHAT AN ENVIRONMENTAL WASTE. WEBER U CAN DO BETTER. THIS IN UNACCEPTABLE. BBQ WORLD PLEASE TALK TO YOUR SUPPLIER!!”
“the Weber bbq is fine, but the delivery experience was poor. Legs were damaged on first delivery. To be fair to BBQWorld, they were responsive and sent out another set. Unfortunately, one leg was more damaged than the first one, so have ended up using the leg from the first delivery :(”
Hi Tony
After placing your order you requested delivery to be made on Friday the 31st of March which we have arranged. At the time of the call we also refunded the carriage surcharge that you paid and arranged for delivery to take place on your requested date.
We apologise that the review email has been received by you before the items have arrived however our standard delivery schedule is quicker than the delivery timeframe you requested.
We've checked our inbox and can find no emails from you. It could be possible that you've replied to a delivery notification email from the courier company? Our customer support number is 01200 421010 or we have a chat facility on our website. If you would like to get in touch we'll do our best to resolve any issues that you may have.
Thanks
“Placed order and received confirmation. Email arrived with delivery details. Then notofication from courier that delivery was cancelled.
Email from BBQ World informing me product was damaged and no longer available. No suggestion of alternatives. Refund took several days to reach my account. Appreciate just unlucky with this one.”
“Delivery awful - carrier doesn't know what it's doing. Phoned on Friday and confirmed delivery for the following Monday. Waited in and around 2.pm an e mail arrived asking me to contact them to arrange delivery! I phoned to see what was going on and they blamed it on an ongoing "technical error." but they couldn't now deliver that day as promised.Re-arranged for the following Friday. At around 12. I phoned as they had promised an early delivery. Again got the story of a technical error, and that unfortunately my goods had not been loaded - I pointed out that if this was the ongoing case they could have used a pen and paper. They did then load a lorry and deliver the goods, albeit quite late in the day
No problems with BBQ World as when I spoke to them prior to ordering they were friendly and helpful, but then completely let down by the carrier”
“Item ordered has a wrong part so rang to explain was told to email. So emailed and got a response saying they had contacted the supplier to resolve. Had no further contact for 5 days dispite a chasing email. Item still unusable. NOT IMPRESSED”
“Ordered outback onyx Excell web site said in stock, then told would be another 2 weeks. Offer to cancel but didn't as good price. Annoying thing is they were still selling them although then we're oos but web site said in stock for immediate delivery”
“Duplicate order charged and received. When I contacted for a return I was told it was my problem, they could not have made a mistake and it needs to be returned at my cost.”
“Everything has been great from order to delivery, no complaints there. However, to find that the Smokefire received is a 2020 model with the bolted on upgrades was disappointing to say the least. Very disappointed.”
“The product that I ordered, Weber Genesis 11 BBQ, is superb and the price was very good. However, rather than accepting next day delivery I opted for the pre-arranged delivery for an additional minimal charge. The sole reason I chose this was because I was taking a few days away from home. Delivery was contracted to The Pallet Network (TPN) who were supposed to contact me to arrange delivery. They were then supposed to contact me a second time before delivery. Finally, the delivery was supposed to be signed for. None of this happened and the delivery was made to the driveway of my house whilst it was unoccupied! I was not due to get back home for more than 6 days later! Fortunately, my excellent neighbour covered the delivery with a tarpaulin and shielded it from passers-by with a couple of wheelie bins. I contacted BBQ World and they apologised and said they could arrange for it to be recollected and redelivered at an appropriate time. I declined this offer because I suspected that the delivery driver would be less than pleased and 'accidental' damage may have occurred to my BBQ. Whilst TPN were culpable, my contract is with BBQ World and I hold them responsible for this shambles. It is was not for my excellent neighbours there is no way of knowing what may have happened to my delivery. BBQ World did refund me the nominal charge for the pre-arranged delivery but, in my opinion, this did not go far enough. I would, at least, have anticipated a call from someone in authority to extend further apology. This did not happen!”
“Very helpful, BUT the barbecue was advertised including a cover which did not come. Invoice stated to follow ! Still waiting !! Telephoned to ask if they could supply a cheap cover and was told it is ok to leave the barbecue out in the rain without a cover. The knobs on the Napoleon Prestige 665 are illuminated, water and electrics do not mix !!! Requested they confirm BBQ rain proof. Answer NO !!!”
“Recently have ordered two barbecues from BBQ world and they both arrived promptly. Both were Weber and of the quality expected. However the ‘Traveller’ was far too heavy for us to travel with….we struggled getting the box in. My mistake believing the name not checking the KG-which I explained to customer services and expected to be slightly out of pocket when requesting a different model be delivered (& payed for) and the Traveler returned. However, their couriers cannot pick an item up whilst delivering and I could not get a return for less than £60 which seemed a bit harsh and disappointing.”
