“I have no issues with the outback barbecue I ordered, I was on hols at the time of ordering so asked if it could be delivered Saturday morning on my return, which was agreed. Later that week before I returned home I received a call from yourselves telling me there was a charge for Saturday delivery. I wasn’t told that at the time of ordering the product even though I spoke to Ryan who obviously forgot to mention the extra £10. I rearranged for following Wednesday which meant I had to wait in before I could go to work. Not the best of service!!”
Hi Chris
Sorry we couldn't help on this occasion. We always try to be competitive on our prices however we are unable to guarantee that we will always have the lowest price listed online. We ask that price match's are done pre-purchase and the other retailer has it in stock on the same terms as ourselves.
Unfortunately the retailer you quoted still has the bbq listed for a cheaper price however it isn't available for home delivery or click and collect or available to purchase in store.
We try our best to be as upfront as possible with our pricing and availability but hopefully your bbq is working well and your happy with the product.
Apologies it took us a day to respond but please check your email regarding the availability of the covers.
Kind Regards
“BBQ was fine but delivery was a disaster. The delivery service they use refused to come into the drive, parked up on the road. The driver then asked for help to take the pallet with the heavy BBQ off the truck, but would not take it any further than the gate to the road!!! Beware what happens on delivery if you order a BBQ from these guys.”
“Selecting our product was straight forward on the website and delivery was swift which was fantastic. However the after service has been a little hit and miss.
Our smoker BBQ frustratingly broke after construction. BBQ world communicated well and after a couple of emails I had hoped the issue was resolved. However I am still waiting for my new part to arrive.
This may well not be directly linked to BBQ world as the part is being sent by Broil King directly from what I understand. However, the part has still not arrived almost a month later. This could well be due to the current pandemic, but to be kept in the loop would have been great otherwise it will be another call to BBQ world to chase.
Ideally I would love to have given 4-5 stars. However keeping in mind the price of our product I would have expected better comms / after service in regard to confirming the arrival of our new part or seeing whether it had even arrived without having to chase so much.”
“Order arrived fine but the handle on the bbq lid is the wrong size for the bbq. Very frustrating as it was the last thing to fit.
Very disappointing,”
“BBQ World delivers just a sales experience which isn't very good. Just a number and process and it is all about sales volume. Disappointing there is no human customer services, so any return is all in the paperwork and at the customer's cost. Content on the site about each product is not as good as it could be for a shopping experience especially more frustrating as the customer has to pay for the returns if it was right. Had the site been better the decision would have been easier. Disappointing will find outer sites to use.”
“Disappointed. Has deliverybof insulation, driver threw them into driveway. Three of them were wet on the bottom and one ripped. (this must of been like it before delivery as part of packaging tucked in - as per picture)”
“Delivery time was shocking. Took them 7 days to dispatch the item. Also customer service person was rude.
Apart from that item was delivered in perfect condition”
