BBQLAND Reviews

Name: BBQLAND
Address: Unit 1 Priory Farm Priory Lane Little Wymondley, Hitchin
Rating: 4.84

4.8 Rating 3,799 Reviews

96 %

of reviewers recommend BBQLAND

4.8

Based on 3,799 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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BBQLAND 5 star review on 24th April 2024

284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery good price, review suffered by courier leaving item on front doorstep in full view despite specific special instructions being given”

Helpful Report

Posted 4 years ago

“Ordering great, delivery not as great”

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Posted 4 years ago

“Good value bbq but annoyingly inflexible delivery options that don’t cater for customers working for a living!”

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Posted 4 years ago

“Good price on deal bundle but missing two items even tho the packing list indicated they were present. Also failed to receive confirmation of the delivery day, turned out it was the next working day but only knew after I sent an email. Hopefully the remaining bundle parts will arrive! Wouldn't not order from them but would expect a company to communicate better when sending a high value item.”

Helpful Report

Posted 4 years ago

“Very nice, helpful people. Delivery and installation for which I paid £140 went badly wrong; poor communication between BBQLAND and the delivery company. Delivery men had no idea what they were supposed to do when they got here and, initially, refused to unload the barbecue. Which came with instructions for the KJ Classic ll, not the Classic lll. These not yet available!!”

Helpful Report

Posted 4 years ago

“Using the website and making the purchase went very well. However I was a little disappointed with some of the design detail upon receiving and assembling and then using the bbq. Several examples; 1: Lack of captured nuts between the two sections of the fire box, which due to the curvature of the two pieces made it very difficult to tighten them. It is strange because captured nuts are used with excellent effect when assembling the firebox to the main compartment. 2: No gasket between the two sections of the fire box, leaks smoke and heat when it use. Strange because a gasket is provided for the chimney connection. 3: The individual pieces of the firebox structure are only spot welded causing smoke and heat to escape. High temp sealant probably could fix that or full welding. 4: Washers, would have thought spring washers would have been provided for all the various screw and nut combinations to keep preload as the bbq expands under heat, have only used it once but I suspect this may become an issue over time. Other than that it is a great little bbq and first cook went well but it was only a direct grill.”

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Posted 5 years ago

“Item received damaged, either poor manufacturing or packing. BBQLAND were good to send a replacement but it has not arrived yet.”

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Posted 5 years ago

“Very pleased with product - however went with bbqland due to next day delivery. Delivery company (parcel force) advised they were unable to drive down my road (which seems strange as never had this raised before). They did not call my number - I could have easily come to end of road to collect. Delayed delivery by 24hrs and I had to take an additional day working from home. So - product and price great, would suggest review of parcel companies as they are representing bbqland & next day promoted quite a bit on site!”

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Posted 5 years ago

“Purchased items but parcel was damaged. One box damaged inside ( brickets crushed) Not BBQLAND fault but a little bit of packing would have helped. Would still use again.”

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Posted 5 years ago

“I like that the wood is in its pure state but mildly disappointed next day delivery isn’t that”

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Posted 5 years ago

“Quick delivery”

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Posted 6 years ago

“The Outback BBQ was delieverd in good time along with the cover. Only issue was that during the process of building the BBQ I noticed that there were scuff marks along the front of the hood.”

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Posted 6 years ago

“Good product good service well pleased”

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Posted 6 years ago

“Great service and delivery on the Landmann Smoker. However, the lid of the heating side is now broken 3 weeks later and I am still awaing a response from my email with photo evidence attached.”

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Posted 6 years ago

BBQLAND is rated 4.8 based on 3,799 reviews