BBQLAND Reviews

Name: BBQLAND
Address: Unit 1 Priory Farm Priory Lane Little Wymondley, Hitchin
Rating: 4.83

4.8 Rating 4,226 Reviews

96 %

of reviewers recommend BBQLAND

4.8

Based on 4,226 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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BBQLAND 5 star review on 29th April 2025

337

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and friendly helpful staff”

Helpful Report

Posted 9 months ago

“Disappointing Experience with BBQ Land My recent experience with BBQ Land has been thoroughly disappointing, marked by poor customer service and a lack of support. I purchased a Blackstone 22-inch griddle from BBQ Land, expecting a high-quality product. Unfortunately, the griddle had significant issues with uneven heating and inconsistent temperatures. The surface temperature dropped drastically when food was placed on it, making it difficult to cook effectively. When I contacted BBQ Land for assistance, their response was far from helpful. They were only concerned with whether the griddle surface could reach 280°C after the burners were on max for 15 minutes. Once that was confirmed, they lost interest in addressing my ongoing issues with the temperature drop and the griddle's performance. Their indifference and lack of support left me feeling neglected and frustrated. Despite my repeated attempts to resolve the issue, BBQ Land showed no willingness to provide meaningful assistance or acknowledge the griddle's performance problems. In conclusion, my experience with BBQ Land has been extremely disappointing. Their poor customer service and unwillingness to address valid concerns make them a company I cannot recommend. Save yourself the frustration and look elsewhere for your grilling needs.”

Helpful Report

Posted 9 months ago

I am sorry to read this review, which does not tell the complete facts. We helped the customer with the adjustment of the Blackstone to increase the gas flow and therefore the temperature of the griddle plate. The test that we asked the customer to perform was so that we could establish from a distance if there was an issue with the machine. The test result proved that the machine was functioning normally. At no point did we lose interest - but the machine was proved to be functioning normally, albeit not as hot as the customer would like. At all times we were punctual in our response times.

Posted 6 months ago

“Very happy with the BBQ will definitely pop back in when I’m next in the araa”

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Posted 9 months ago

“Great price, great service and fast delivery”

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Posted 9 months ago

“Great service and great prices, wish I had known of their existence and location previously would hav e made other purchases here. Good quality range of products”

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Posted 9 months ago

“The process for ordering my Masterbuilt BBQ was easy and customer services were also helpful when I needed to change my order. I'd defiently use them again when I need additional BBQ equipment”

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Posted 9 months ago

“Excellent products and service. Highly recommended”

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Posted 9 months ago

“excellent thanks”

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Posted 9 months ago

“Great service from Richard & great products too. Pit Boss Navigator 850”

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Posted 9 months ago

“Good price, quick delivery. Will use again”

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Posted 9 months ago

“Lovely tools. I’m so proud of my purchase”

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Posted 9 months ago

“Great company and product and super fast delivery keep up the great work guys.”

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Posted 9 months ago

“BBQ land is our go to shop from now on!! The service has been amazing! Fantastic range of products and very knowledgeable staff. Richard has been absolutely fantastic. No doubt we will be returning again!”

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Posted 9 months ago

“Purchased a camping stove which arrived very quickly, well packaged and without issue. Great service.”

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Posted 9 months ago

“Always a great range in stock. Fast reliable service.”

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Posted 9 months ago

“Purchased item via website - easy payment. Received notification of order & dispatch”

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Posted 9 months ago

“Perfect transaction great communication and fast delivery.”

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Posted 9 months ago

“Great staff very friendly and knowledgeable. Very approachable. If you like to bbq this is the place for you. It’s the equivalent of a toy shop but for adults.”

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Posted 9 months ago

“Web site easy to to find required parts and details of items and price etc. Also points reward scheme. I would. Use again and recommend to friends.”

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Posted 9 months ago

“Ordered Masterbuilt 1050 on Monday it arrived on Wednesday. Perfectly packed on a pallet. The machine is an absolute beast. 5 stars all round.”

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Posted 9 months ago

BBQLAND is rated 4.8 based on 4,226 reviews