BBQLAND Reviews

Name: BBQLAND
Address: Unit 1 Priory Farm Priory Lane Little Wymondley, Hitchin
Rating: 4.83

4.8 Rating 4,257 Reviews

96 %

of reviewers recommend BBQLAND

4.8

Based on 4,257 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Excellent advice and customer service as always. Thank you”

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Posted 1 year ago

“Great service even pre purchase I was u sure what size to buy Prompt delivery and. kept informed throughout when in transit Great product, recipient thrilled”

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Posted 1 year ago

“Excellent service and fast delivery”

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Posted 1 year ago

“Fantastic! Great customer service, brilliant product, delivered promptly and exactly as described”

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Posted 1 year ago

“I bought and Ooni Pizza Oven for my son-in-law for Christmas. Website easy to navigate, so much cheaper compared to other retailers and delivery was perfect with tracking every step of the way. Would definitely use BBQLAND again!”

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Posted 1 year ago

“Great communication after placing my orders, notification of dispatch and delivery. All items received were delivered very quickly in good condition.”

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Posted 1 year ago

“Brilliant customer service. They were able to make changes to my order before they shipped it and quickly refunded me the difference. They didn’t make it difficult or make a big deal out of it. Very helpful customer service staff and really can’t complain about the process of buying from them - would definitely recommend!”

Helpful Report

Posted 1 year ago

“The monolith barbecue itself seemed in good condition but as for BBQ Land- poor customer service. Delivery driver first removed the water proof packaging around the cardboard box during a rain period for the delivery of a ceramic barbecue. Ceramic barbecues cannot get wet on the inside - luckily, I had some tarpaulins to cover the box but this wasn't great. The delivery driver didn't deliver to our garden area or even do roadside delivery. It was dropped in front of our access gate to the side of our house, forcing us to rush to get friends to help move the 150kg container so we could access the back of our house. Roadside would have been far better. When I then assembled the barbecue I noticed one piece of the fire box was chipped and asked for it to be replaced. BBQ Land refused to acknowledge it needed replacing and would only offer a refund for the entire barbecue which is completely unneccasary. They stated if it cracks and falls apart then it could be replaced under warranty but why is it unreasonable to expect a component of a brand new purchase to be replaced if it is chipped and damaged. Just to clarify, this is a component that is packaged as a separate part and could easily be shipped without any issues. Product itself seems well made but I won't be using BBQ Land again and recommend you use anywhere else yourselves.”

Helpful Report

Posted 1 year ago

Delivery of palletised goods to a domestic address can be a little tricky. However, we do clearly describe the delivery details on each item's page, and we do provide delivery tracking to our customers, so that they know when to expect delivery. The customer did query the rainfall issue, and we did assure the customer both on the telephone and via email that the ceramic bbq would come to no harm, either in or out of the box, due to rainfall. The internal panel had an insignificant very small imperfection in the surface, and would cause no issue at all - hence the fact that it had passed Quality Control at the factory. We are confident with our opinion in such matters, having sold ceramic kamados for 12 years. Our customer service could have been rated as poor had we ignored the customer, which we did not at any point. We did offer the customer a full refund, but the customer declined to reply to that offer, or accept it.

Posted 1 year ago

“Great service and the cheapest on the net. Bought for a Christmas present.”

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Posted 1 year ago

“Very fast delivery and products are good quality”

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Posted 1 year ago

“Great price and speedy delivery, very happy customer.”

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Posted 1 year ago

“I'm very satisfied with this shop and item is also fantastic”

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Posted 1 year ago

“Good price, delivery was quick and informative as to when and who delivering. Product was well packaged and no damage to any parts. A smooth and efficient purchase. Thank you.”

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Posted 1 year ago

“A+++++++++”

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Posted 1 year ago

“Excellent service very helpful with my order”

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Posted 1 year ago

“Great price and fast delivery!! Haven’t yet used the ‘Big Bastard’ yet but can’t wait!! Will be ordering accessories In coming weeks/months!”

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Posted 1 year ago

“Great quick delivery and great prices across the site”

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Posted 1 year ago

“The Pizza arrived in a timely way and was very well packaged. The price was the cheapest I could find”

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Posted 1 year ago

“Great products and service. Thank you.”

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Posted 1 year ago

“Great product and service, highly recommend”

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Posted 1 year ago

BBQLAND is rated 4.8 based on 4,257 reviews