Using the website and making the purchase went very well. However I was a little disappointed with some of the design detail upon receiving and assembling and then using the bbq. Several examples; 1: Lack of captured nuts between the two sections of the fire box, which due to the curvature of the two pieces made it very difficult to tighten them. It is strange because captured nuts are used with excellent effect when assembling the firebox to the main compartment. 2: No gasket between the two sections of the fire box, leaks smoke and heat when it use. Strange because a gasket is provided for the chimney connection. 3: The individual pieces of the firebox structure are only spot welded causing smoke and heat to escape. High temp sealant probably could fix that or full welding. 4: Washers, would have thought spring washers would have been provided for all the various screw and nut combinations to keep preload as the bbq expands under heat, have only used it once but I suspect this may become an issue over time. Other than that it is a great little bbq and first cook went well but it was only a direct grill.