“Would not use again. Not from transit but damaged furniture units sent out and delivered agreed replacement delivery OK and made arrangements to be in but then day before delivery had email saying that was damaged in the warehouse too and no further stock. Was offered to choose alternative units for a later delivery but only wanted a specific colour and type and with my bathroom stripped out already and plumber booked had to accept 20% refund offered but have ended up with damaged units to fit which need replacing or repairing.”
“The mirror I ordered arrived completely smashed, replacement was sent without quibble which was appreciated but second mirror was also received completely smashed. Packaging had not been reviewed or changed to add protection and same courier service was used. I have also had to dispose of both of these items myself costing time and petrol. The only positive was that the refund was received very quickly and without argument. Wouldn't shop again though.”
“We were informed that our basin and toilet was being delivered on the 3rd of September , my daughter took the day off work , when it did not arrive , we rang Pall-ex and they informed us they had not received the sanitary ware and would investigate .”
“I am a plumber / installer who made a genuine mistake drilling out the side panel for the flush button. The size was incorrect and wanted a part replacement - Happy to pay for spare part but not the whole unit again!!! ridiculous as surely they must do offer parts or something. Shame that if I lied and said damaged due to packaging etc I would off got free replacement. Sometimes it doesn't pay to be honest and thought the company could of helped a installer who will not use this company again now”
Hi,
Thank you for your feedback, I am sorry to hear that you have not yet received your order.
I can confirm that we received your e-mail yesterday afternoon regarding the missing order. We have been investigating the matter with our couriers to understand the cause of the missing order which we dispatched. To avoid any delays we have also put a replacement order on our system yesterday evening. The replacement order will be picked today and is scheduled to arrive with you tomorrow. In the event your missing order is found and if we can get the items to you any sooner, we will happily do so.
Nevertheless if for any reason you do not get your order tomorrow or if tomorrow is not convenient please contact our team on 01782405047 and we will happily look into the matter urgently for you.
In the meantime please, accept our deepest apologies for this matter. If there is anything else we can do please let me know.
Kind Regards,
Nelson
Good morning Reena, Thank you for your feedback. I am very sorry that your Antigua Pebble Grey Floor Standing Tall Cabinet Units arrived damaged. The units were collected and refunded as soon as possible and we have made the manufacturer aware of the issue. If there is anything else we can assist with in the future please just let us know. Kind Regards, Matt
“Waited all day for delivery didnât arrive payed staff wages for 10 hours to wait for pre arranged tile and was refunded ÂŁ24.99!! Do 30 bathrooms a year and Wonât be using again”
Good afternoon Scott,
Thank you for your feedback. I am very sorry to hear about the issues you experienced with your order. Our records show the delivery charge has now been refunded to you. We appreciate your feedback and if you have any further queries, please do not hesitate to contact us at customer.services@bathroommountain.co.uk
“Really bad customer service delivery did not arrive, not explanation was given by Bathroom Mountain. When I contacted the customer service after they failed to respond to my email. They were very dismissive I would not recommend you us this company.”
Good afternoon Angela, thank you for your feedback.
We are sorry to hear that you have not received your items.
Our records show that your items have been delivered on 12/8/2020, however, if this is not the case we will investigate further. A member of our team will be in touch shortly. Many thanks
Good Afternoon Ian,
We appreciate your feedback. As you can imagine it is no benefit to ourselves to miss items from an order. I have reviewed our records and can see upon being notified late in the day, the missing items left us the next day and were delivered the day after. We would have happily resolved the matter sooner had we know about the matter sooner in the day. Nevertheless, we believe that the order is now complete and I wish you the best with your project. If you need anything else in future please feel free to contact our team and we will do our best to help you. Kind Regards, Nelson
“The product was fine, the delivery driver was an absolute rude, incompetent, inpatient horrible man. He was rude to my disabled mum, left the package on the kerbside and walked off whilst trying to speak to him. Considering delivery is ÂŁ25 youâd think the delivery driver would have had some manners! Iâd never order again, even tho the product is good, the delivery was absolutely awful. A real shame. He also dropped the SHOWER screen off the pallet and said âoh itâs nothingâ”
Good Afternoon,
We are sorry to hear about your experience with our delivery partners driver. As you can imagine it is not in our best interest for scenarios like these to occur. If you would like to send us a description of what has happened to customer.service@bathroommountain.co.uk we can happily pass on your feedback to our delivery partners.
We certainly hope the project has gone well, if you need anything else from our team please let us know.
Kind Regards
