“Really bad customer service delivery did not arrive, not explanation was given by Bathroom Mountain. When I contacted the customer service after they failed to respond to my email. They were very dismissive I would not recommend you us this company.”
Good afternoon Angela, thank you for your feedback.
We are sorry to hear that you have not received your items.
Our records show that your items have been delivered on 12/8/2020, however, if this is not the case we will investigate further. A member of our team will be in touch shortly. Many thanks
“Arrived exactly when they said they would and were perfect! I called twice to check on the order and each time the phone was answered very quickly and I was given the information I wanted. Very impressed with this company!”
“I had a couple of issues with my order and the customer service has been excellent. Really impressed! Regular contact, and so easy to contact them. Because of that, I would reccomend the company and would use them again. Thank you”
“Really pleased with bathroom mountain
Didn’t arrive on set date due to work volume but no problem in giving us back delivery charge an very efficient an professional with it all
Defo use it again”
Good Afternoon Ian,
We appreciate your feedback. As you can imagine it is no benefit to ourselves to miss items from an order. I have reviewed our records and can see upon being notified late in the day, the missing items left us the next day and were delivered the day after. We would have happily resolved the matter sooner had we know about the matter sooner in the day. Nevertheless, we believe that the order is now complete and I wish you the best with your project. If you need anything else in future please feel free to contact our team and we will do our best to help you. Kind Regards, Nelson
“Good quality, despatched and delivered promptly without excessive delivery charges that some companies use for ‘remote’ areas of Scotland. Very pleased with the mirror.”
“I was very satisfied and impressed with the overall service and speediness of delivery. The only criticism is that the mirror I ordered was described as suitable for portrait or landscape hanging but turned out to only have the fixtures for portrait - I wanted landscape and wouldn’t have ordered the item if the website description had been more accurate.”
