Good afternoon Sean,
Thank you for your feedback. We are very sorry to hear about the issues you experienced with your order. Our records show the delivery charge has now been refunded to you. Once again we apologise for the inconvenience and your feedback is much appreciated.
“I received help with ordering and found the web page very easy to navigate. The wash basin I had ordered arrived exactly on time; a very pleasant delivery man carried it in as far as he was allowed (coronavirus rules applied) and the wash basin was packaged amazingly well. Excellent customer services - in every way.”