“Delivery was a day late so wasted a days annual leave and one item was missing when it arrived. Delivery charge refunded along with the cost of the missing item.”
“I had an issue with the delivery (not with the product, which I was very pleased with) and the customer care team quickly resolved it, which I was very grateful for.”
Hi Petrina,
I am sorry to hear about your experience with our courier. As explained over the phone we have already put an investigation in place with the couriers. I appreciate you taking my call and explaining what had happened so we can take this further with our couriers.
In the meantime if there is anything else we can do to help, please feel free to contact me.
Kind Regards,
Nelson
“Failed to deliver on nominated day.
Called at 16:30 on the day as no updates given - told delivery partner doesn't provide information but it was with them to deliver that day.
Arrived the next day with no further updates from bathroom mountain/delivery partner”
Good afternoon George,
We are very sorry that your order was not delivered on your chosen delivery date. Our records show the order has now been delivered on the 13th August. We will investigate with our third party courier service, however if you have any further queries please do not hesitate to contact us at customer.services@bathroommountain.com
“Want to say im very impressed with your products your mirror that i purchased also not only this but the delivery was spot on.
thank you
it goes to show how how we can get good products and customer service at the same time from the nicest companies.”
“Bathroom Mountain managed to do what another large bathroom supplier could not...deliver an undamaged bathroom! Well done. Further they managed to accommodate a late change in delivery.”
