“I had an issue with the delivery (not with the product, which I was very pleased with) and the customer care team quickly resolved it, which I was very grateful for.”
Hi Petrina,
I am sorry to hear about your experience with our courier. As explained over the phone we have already put an investigation in place with the couriers. I appreciate you taking my call and explaining what had happened so we can take this further with our couriers.
In the meantime if there is anything else we can do to help, please feel free to contact me.
Kind Regards,
Nelson
“Failed to deliver on nominated day.
Called at 16:30 on the day as no updates given - told delivery partner doesn't provide information but it was with them to deliver that day.
Arrived the next day with no further updates from bathroom mountain/delivery partner”
Good afternoon George,
We are very sorry that your order was not delivered on your chosen delivery date. Our records show the order has now been delivered on the 13th August. We will investigate with our third party courier service, however if you have any further queries please do not hesitate to contact us at customer.services@bathroommountain.com
“Want to say im very impressed with your products your mirror that i purchased also not only this but the delivery was spot on.
thank you
it goes to show how how we can get good products and customer service at the same time from the nicest companies.”
“Bathroom Mountain managed to do what another large bathroom supplier could not...deliver an undamaged bathroom! Well done. Further they managed to accommodate a late change in delivery.”
“Really bad customer service delivery did not arrive, not explanation was given by Bathroom Mountain. When I contacted the customer service after they failed to respond to my email. They were very dismissive I would not recommend you us this company.”
Good afternoon Angela, thank you for your feedback.
We are sorry to hear that you have not received your items.
Our records show that your items have been delivered on 12/8/2020, however, if this is not the case we will investigate further. A member of our team will be in touch shortly. Many thanks
“Arrived exactly when they said they would and were perfect! I called twice to check on the order and each time the phone was answered very quickly and I was given the information I wanted. Very impressed with this company!”
“I had a couple of issues with my order and the customer service has been excellent. Really impressed! Regular contact, and so easy to contact them. Because of that, I would reccomend the company and would use them again. Thank you”
