Really sorry you did not get the experience we expect all our customers to get Tracy. Our Customer Service team will be in touch to fully understand what improvements should be made to ensure our level of service is consistently high
Regards
Jay
“I have brought a shower, mirror, tap and glass shower panel I and very very pleased with my purchase and the effectiveness from both delivery and collection from the Wear House. Great job your doing 👍”
“Extremely poor experience. My advice buy from elsewhere if you want a reliable service. Ordered a wall hung bathroom unit only to be told the warehouse had damaged the last available unit and could not send out a replacement. Had to change all my bathroom configurations because Bathroom Mountain (BM) would not supply an alternative model same size which was not on sale?? Poor customer service because both units were the same although slight colour difference but manufacturered by the same supplier. Make matters worse I ordered a mixer shower with the same order which never arrived. Speaking to BM customer service I was told they would send out a replacement. Since I never received a dispatch notice prior to the day of delivery I called their customer service only to be told the item is now out of stock, great news just before Xmas leaving me very little time to find another mixer shower. Complete a bunch of cowboys with my experience costing me delays to start my project and increasing my cost to start my renovation work. I wish I could have left no stars. Do not RELY ON BM if you want your project to work on schedule. I hope this review is published so BM are honest with their customers experience reviews which can be shared to other potential customers.”
Really sorry for the poor experience you received Jay, this is not the experience we expect for our customers. Your order is currently being reviewed by our Directors to ensure learnings are taken from this experience and ensure it does not happen again
“Order several items including 2x back to wall toilet with seat. One of which was missing completely and the other totally smashed! Was sent out two new toilets to find still no toilet seats! Pretty terrible quality check in the warehouse if you ask me”
Hi, Thank you for your feedback and please accept our apologies for this matter. We can see that the toilet seats have now been delivered. We hope you are happy with the use of the products and that the remainder of your project goes well. Regards, Nelson
“Fantastic overall service, quick delivery and the guys are very pleasant to speak to especially Matthew. Would definitely recommend you to others. Thank you Asad”
Thank you Asid for your valued company review and recommendations.
I will pass on your thanks to Matthew.
Best wishes for 2021.
Polly.
Bathroom Mountain
Hi Karen, I am sorry to hear that your delivery did not arrive on the selected date. We will happily discuss the matter in our couriers in our next weekly meeting. I can see that the delivery was successful the day after and we hope that you are happy with your bathroom products. Regards, Nelson
Thank you Alan for your valued five star company review. We look forward to serving you again in the future.
Best wishes for Christmas.
Polly.
Bathroom Mountain
“Service was excellent, well done Marc who quickly dealt with my order. Product is just what we were looking for. Will be using them again for all my bathroom needs”
“Old fashioned customer service where they do what they say they will do and at the time they say they will do it. Have been very flexible and we ordered 6 bathroom suites from them and very happy with everything. Will post photos when all is done as we ordered all the tiles from Tile Mountain at the same time.”
Thank you Jennifer. Your five star company review is valued by the team at Bathroom Mountain. Hope all the installations go smoothly.
Best wishes for Christmas.
Polly.
Bathroom Mountain
“Ordered stainless steel bathroom cabinet which arrived on time, very well packaged and undamaged. Very pleased with quality and design. Felt that the fixings provided were too
small
Good, quick response to email queries”
“Ordered my bathroom furniture lovely quality unfortunately the sink was damaged, so I rang them no quibbling sent out a replacement. I admit it took a couple of months but they was waiting for more stock to come in, the staff seem really friendly when you talk to them on the phone”
Thank you Jayne for your valued review and comments. You patience in waiting for your replacement was appreciated.
Best wishes for Christmas.
Polly.
Bathroom Mountain
“Ordered three mirrors - one cupboard mirror and two LED mirrors. I was overly satisfied with only one of the LED mirrors. The cupboard mirror was extremely difficult to hang - a guidance /screw template would have been really helpful but this was not provided (they tell you in the book how far the screws are from one another but offer no guidance as to how far the screws are from the mirror perametres meaning you will have to take lots of measurements to get the placement on the wall correct). Secondly, the large LED mirror was mains powered, which wasn't made clear on the website, but worst of all they wanted me to pay for the return and were rude about the situation. The cost of the return would leave us at a loss so we are now trying to sell the mirror on to someone else - the customer team was not supportive throughout this entire process. I also received no email to say that my order was dispatched and it just turned up, luckily when my partner was home, but nonetheless, communication is very poor. Would not recommend...”
Thanks for the feedback Jasmine we will pass this onto the manufacturer as this seems like a very useful idea. With regards to your other issue, a member of our customer services team will be in touch over the next 24 hours to discuss a resolution
