“Fantastic overall service, quick delivery and the guys are very pleasant to speak to especially Matthew. Would definitely recommend you to others. Thank you Asad”
Thank you Asid for your valued company review and recommendations.
I will pass on your thanks to Matthew.
Best wishes for 2021.
Polly.
Bathroom Mountain
Hi Karen, I am sorry to hear that your delivery did not arrive on the selected date. We will happily discuss the matter in our couriers in our next weekly meeting. I can see that the delivery was successful the day after and we hope that you are happy with your bathroom products. Regards, Nelson
Thank you Alan for your valued five star company review. We look forward to serving you again in the future.
Best wishes for Christmas.
Polly.
Bathroom Mountain
“Service was excellent, well done Marc who quickly dealt with my order. Product is just what we were looking for. Will be using them again for all my bathroom needs”
“Old fashioned customer service where they do what they say they will do and at the time they say they will do it. Have been very flexible and we ordered 6 bathroom suites from them and very happy with everything. Will post photos when all is done as we ordered all the tiles from Tile Mountain at the same time.”
Thank you Jennifer. Your five star company review is valued by the team at Bathroom Mountain. Hope all the installations go smoothly.
Best wishes for Christmas.
Polly.
Bathroom Mountain
“Ordered stainless steel bathroom cabinet which arrived on time, very well packaged and undamaged. Very pleased with quality and design. Felt that the fixings provided were too
small
Good, quick response to email queries”
“Ordered my bathroom furniture lovely quality unfortunately the sink was damaged, so I rang them no quibbling sent out a replacement. I admit it took a couple of months but they was waiting for more stock to come in, the staff seem really friendly when you talk to them on the phone”
Thank you Jayne for your valued review and comments. You patience in waiting for your replacement was appreciated.
Best wishes for Christmas.
Polly.
Bathroom Mountain
“Ordered three mirrors - one cupboard mirror and two LED mirrors. I was overly satisfied with only one of the LED mirrors. The cupboard mirror was extremely difficult to hang - a guidance /screw template would have been really helpful but this was not provided (they tell you in the book how far the screws are from one another but offer no guidance as to how far the screws are from the mirror perametres meaning you will have to take lots of measurements to get the placement on the wall correct). Secondly, the large LED mirror was mains powered, which wasn't made clear on the website, but worst of all they wanted me to pay for the return and were rude about the situation. The cost of the return would leave us at a loss so we are now trying to sell the mirror on to someone else - the customer team was not supportive throughout this entire process. I also received no email to say that my order was dispatched and it just turned up, luckily when my partner was home, but nonetheless, communication is very poor. Would not recommend...”
Thanks for the feedback Jasmine we will pass this onto the manufacturer as this seems like a very useful idea. With regards to your other issue, a member of our customer services team will be in touch over the next 24 hours to discuss a resolution
“Excellent service!! Quick to answer the phone and emails were answered promptly. Will be using Bathroom Mountain again. Thank you and Happy Christmas to you all.”
Thank you Anne for your five star review and Christmas wishes for the team. We look forward to serving you again in the future.
Best wishes for a good Christmas.
Polly.
Bathroom Mountain
“Great company to deal with, prompt delivery and service. I’ve had a lot of bad experiences in this industry with after sales service and this company have been great to deal with. Will definitely buy again from them.”
“Ordered a beautiful shower which arrived within a few days. One of the decorative ceramic caps was cracked when I received it, however a new one was delivered within a few days after I had emailed explaining it was cracked. Cannot fault Bathroom Mountain and looking forward to using my new shower 😁”
