“My experience with Bathroom Mountains has been 5 star. A company which puts the customer as the number one priority! There was an issue with the courier and customer services especially Sacha went over and above what I expected in order to get the item to me within the set time frame. Forever grateful and as a front line NHS worker they understood my situation and worked around it, even if it affected their end profit.
A truly customer oriented company , very rare these days!!! I will definitely be ordering from them again and have recommended them to my family and friends.
The items I ordered were of great quality and very well priced.
Thanks once again!!!
Dr Mitesh Mehta”
Thank you Dr. Mitesh. Your five star review is valued by the team at Bathroom Mountain. We appreciate your recommendations and look forward to serving you again in the future.
Best wishes for 2021.
Polly.
Bathroom Mountain
“Good service the product in question was a mirror cabinet and it was well packed to ensure all precautions were taken to ensure that the mirrors did not break. Furthermore the delivery was of a timely manner as it arrived before it was scheduled to do so. One thing I would say though is that the screws and plugs that came with it would probably only be good for installation on a hard/brick wall and it is good to ensure you are using fixings appropriate for the type of wall the items are being placed on. Good all round service from Bathroom Mountain Thank you.”
Thank you Rasanga. Your review and comments are valued by the Bathroom Mountain team. I will pass on your comments to our products team. Much appreciated.
Best wishes for 2021.
Polly.
Bathroom Mountain
“We've been looking for a battery powered bathroom mirror for a while, the one we got from Bathroom Mountain was unique (rectangular with curved edges) and looks great on the wall, thanks”
“The mirror was delivered on time. Unfortunately there was a chip in the top corner, I contacted Bathroom Mountain who sent a new mirror out straight away. Excellent service I would definitely order from them again.”
“just arrived today as they said it would , opened it to check it ,and all appears to be there . unfortunately I will not be installing it till late Jan next year ,when I have time off . But I am sure it will all be fine as the instructions seem to be comprehensive . many thanks for the prompt service, des”
Really sorry you did not get the experience we expect all our customers to get Tracy. Our Customer Service team will be in touch to fully understand what improvements should be made to ensure our level of service is consistently high
Regards
Jay
“I have brought a shower, mirror, tap and glass shower panel I and very very pleased with my purchase and the effectiveness from both delivery and collection from the Wear House. Great job your doing 👍”
“Extremely poor experience. My advice buy from elsewhere if you want a reliable service. Ordered a wall hung bathroom unit only to be told the warehouse had damaged the last available unit and could not send out a replacement. Had to change all my bathroom configurations because Bathroom Mountain (BM) would not supply an alternative model same size which was not on sale?? Poor customer service because both units were the same although slight colour difference but manufacturered by the same supplier. Make matters worse I ordered a mixer shower with the same order which never arrived. Speaking to BM customer service I was told they would send out a replacement. Since I never received a dispatch notice prior to the day of delivery I called their customer service only to be told the item is now out of stock, great news just before Xmas leaving me very little time to find another mixer shower. Complete a bunch of cowboys with my experience costing me delays to start my project and increasing my cost to start my renovation work. I wish I could have left no stars. Do not RELY ON BM if you want your project to work on schedule. I hope this review is published so BM are honest with their customers experience reviews which can be shared to other potential customers.”
Really sorry for the poor experience you received Jay, this is not the experience we expect for our customers. Your order is currently being reviewed by our Directors to ensure learnings are taken from this experience and ensure it does not happen again
“Order several items including 2x back to wall toilet with seat. One of which was missing completely and the other totally smashed! Was sent out two new toilets to find still no toilet seats! Pretty terrible quality check in the warehouse if you ask me”
Hi, Thank you for your feedback and please accept our apologies for this matter. We can see that the toilet seats have now been delivered. We hope you are happy with the use of the products and that the remainder of your project goes well. Regards, Nelson
