“The mirror was very well packaged, easily installed and very easy to use the Bluetooth which the sound is good. Overall very happy with this product.”
“Excellent service, courier lost parcel, telephoned next day, spoke to Matt/Mark who was very helpful. Rang courier and got another one out to be delivered. Packaging was excellent and product is fantastic. Thank you.”
“I ordered a mirrored bathroom wall cabinet which arrived damaged. I emailed Bathroom Mountain who arranged for a new one to be delivered without any quibble. Thanks Bathroom Mountain”
“Rubbish, made the order 2 weeks ago, payment taken no order confirmation email.
2 weeks on email about when I’m expecting the product only to be told that DPD have lost the delivery which I don’t believe as you receive confirmation when DPD are going to deliver but had nothing.
Poor service.
Matt”
Hi, Thank you for your feedback, I am sorry to hear that you did not receive your item. Whilst our parcel courier partners message the receiver with an estimated time of arrival, if the item is lost at the local depot or sortation hub contact is not able to be made. Upon contact that your parcel was missing we can see that a replacement has been issued. Please accept our apologies for any inconvenience caused and if we can help any further please feel free to contact our customer service team. Regards, Nelson
“This didn’t work as it should. The mirror steamed up just like a normal mirror would do. I contacted bathroom mountain with evidence and they are sending a replacement. I hope the new mirror works.”
Hi, Thank you for your feedback we will gladly pass your feedback on to our supplier. A replacement has been issued for the preferred delivery date. Feel free to get in touch should you need any further assistance. Regards, Nelson
Thank you Margaret. We value your five star company review and will pass on your welcomed comments to the customer service team.
Best regards.
Polly.
Bathroom Mountain
