“I used bathroom mountain and victoria plum for my bathroom upgrade, in hinesite i would of not used victoria plum - great service from bathroom mountain”
“Interestingly, I already did this review, but it seems to have been deleted! Buyers beware! Don't use this company! The website seems to be designed to confuse and obfuscate - an 1100mm shower is not actually a max of 1100 plus the extension, it is a max of 1090! And you can't really return anything unless it is in the exact same packaging and then they charge a 20% repackaging fee. It took 2 days, 6 phone calls and 4 emails to get any response from their customer services team, despite being assured the 'tech' guy would call me. Find a different company - we had great service and great product info from a competitor selling 1150mm showers - not many of them, you'll find it (I mentioned them in my previous review, which might be why it was deleted). In short, NEVER AGAIN WILL I BUY FROM THIS COMPANY!”
Good Afternoon, we can see that your original review is still existent but we appreciate your bringing this to our attention. I am sorry to see your review and hear about your dissatisfaction with our product. We do not advertise that this product as being able to stretch to 1120mm as the maximum width the product would fit in, is 1100mm as advertised. Nevertheless, we appreciate your feedback and will look at ways to make the information clearer. Had we had a pre purchase call we would have happily informed you of this information prior to making the purchase. Regarding the return, we would never expect a customer to have wrapping machinery, however our products are packed at the manufacturer specifically to avoid damage in transit which is mainly why we would insist that the goods should be returned in the original packaging. I hope this gives a better understanding about our returns procedure although we do thank you for your feedback on the matter. Nelson
“Really pleased with my bathroom Cabinet. Quality product with a healthy guarantee. Delivered in record time. Well packaged and brilliant service. Would highly recommend this company. Fantastic range of products. Thank you 🥰👍🏼”
“Really need delivery tracking service, waited in all day for delivery on a Friday that turned up on Monday, nobody in customer services to help despite the website saying there is, shame really as good product and price, if your trying to keep the price down then offer the premium option of a tracked service I would have paid for it.”
“Had been looking for a large round mirror for the bathroom that wasn’t too heavy to hang- this mirror is beautiful quality, arrived on time and hangs just fine: and for the price I am really happy with it. Have added a photo of it!”
“This is the first time I’ve used Bathroom Mountain. I simply googled bathroom mirror, I wanted a simple stylish mirror for my new bathroom without paying hundreds of pounds for it! I am so happy with my beautiful mirror, it is amazing quality for the small price I paid. Highly recommend.”
