“Easy to order item online. Not easy to organise convenient delivery. Company will only give you the day of delivery, no time frame at all. Not even morning or afternoon. They said driver should ring/text one hour before delivery but this isn’t guaranteed. My item just turned up. No text from the driver. He just dumped the bath outside my front door. Wouldn’t put it in house or garage. Said he should only be putting it on kerbside. So he left me, a female on my own, with a huge, cumbersome, heavy bath, wrapped up on a wooden pallet, on my doorstep and drove away. And despite emailing Bathroom Mountain and practically begging for a more specific delivery time so I could get someone to be there with me to receive the delivery, they couldn’t/wouldn’t. In this current environment when no shops are open and we’re encouraged into buying everything online, I think companies should be far more helpful when it comes to delivery information. I still haven’t managed to open the packaging and inspect the bath. Overall I feel undecided about whether I’d use this company again. I did not like their customer service related to the delivery process. It is not customer-friendly.”
“Purchased a 3mirror cabinet for bathroom. Looks smart. Could have done with one wider shelf as they are fixed and l can’t fit my tubes of product in, which l like to stand up. On the whole, happy with my purchase.”
“Phoned me to conform delivery details, currier gave me a 1 hour slot which was achieved. Bathroom cabinet as per ordered, good looking and good quality, works OK,”
“Some disappointment as wrong buy of toilet seat. In the product specification there's no mention in the website about this disadvantage as a reminder.”
“Stuff was delivered on agreed date and everything came in one piece, so no problems. Although next day delivery wasn't next day but eventually came on date provided.”
“Very pleased with the service and attention we received. Initially we found the illustrations of the mirror difficult to picture but with the help of Carli we decided to purchase it. The mirror arrived quickly and on time. Having fitted it over the weekend we are very very pleased with the mirror, it looks good, works well and good value for money, thank you very much.”
“Product was damaged. Big dent in corner. Must have been dropped in warehouse.. To much trouble to try and return product given Covid, also builders needed to fit. Hope company will contact me and offer a replacement.
As an update. I had contact from bathroom Mountain almost immediately. They offered to resolve my problem. I had already fitted the product as the damage didn’t make it unusable. They very kindly gave me a 20 % reduction which has increased my view of the company considerably. Thank you.”
“The size and look of the tall mirror cabinet is perfect and as expected. However I find it noisy as it is all made of stainless steel so will have to insert some padding. But excellent for the price.”
“Good product but so heavy that a curb side drop was really problematic. The driver and my husband negotiated a better location, thankfully we have a van.
The screen looks classy, love the magnetic trim to secure the doors.”
“Ordered a cloakroom suite of toilet, vanity unit, vessel sink, tap and various fittings. Great price and quality plus quick delivery. Have deducted a star as delivery driver said he needed a physical signature as well as digital signature on tablet which is highly unusual for deliveries at current time!!”
“Blue Mountain had a good price and immediate availability of the bath we wanted, and they shipped it in good time for plumber to fit. Unfortunately, the courier had damaged the bath beyond repair and refused to take it back when he offloaded it on our driveway, but a quick email to the excellent customer service team and a short questionnaire had a new bath shipped within 48 hours.
Bathroom Mountain get 5 stars for the speed and helpfulness of their customer services team in quickly resolving what could have been a frustrating situation for us if we had needed to reschedule the plumber.”
