“Hi delivery was fantastic, screen is gr8 I’ve got one problem the top rail on the screen must have been rubbing on something even though it was well packed, it’s made a little part of it shiny, so if you could let me no what can be done about it thank you 👍👍”
Thank you for your review.
I am very sorry that your initial order had been lost in transit. I am pleased this has now been resolved.
If there is anything else outstanding, please let me know.
Kind regards
Rebecca
“I found it really easy to order my Bathroom requirements from Bathroom Mountain. I used their web site to purchase. I collected the order from the warehouse , the service was both prompt and helpful, with friendly staff. Strongly recommend Bathroom Mountain.”
“Second order and items with scratches arrived again. I haven’t had one order from Bathroom mountain delivered without there being issues. Really poor service.”
Thank you for your review.
Please accept my apologies that your item arrived with scratches on it. I can see we have since issued a replacement to arrive with you the next day. We have also requested the item is checked before leaving our warehouse to ensure the item arrives to you in excellent condition. If there is anything else outstanding that we can assist with, please let us know.
Kind Regards
Rebecca
“Fast, efficient, and empathetic. My mirror arrived in pieces. Rang and explained, replacement arrived 2 days later via a different courier. Thanks to Ryan in the customer services dept. Excellent service.”
“Rads are really nice and they look very smart in the room ,but I'm not very impressed with the angled trv's piad the extra for chrome effect values and they are cheap looking rubbish that let the look of the rads down not recommended to pay the extra money for trv's go to a plumbers merchant and buy better quality ones”
“Fantastic service and customer service is first class will definitely be recommending them and also using again myself first class items and delivery was as stated”
“We couldn’t have been more pleased with all items from Bathroom Mountain. Everything came from here (tiles were from Tile Mountain), the quality is amazing for the price we paid. We are so happy with our finished result. We would 100% buy from them again.”
“Fantastic customer service, we were kept updated on our order and once it arrived the quality was fabulous - we have already recommended Bathroom Mountain to friends.”
“Really pleased with the vanity unit and the customer service team. I had called prior to the purchase on some help to ensure I was getting all the right things needed to set it up correctly and the team were great. The unit and basin looks as per the photos. So far, so good!”
“Very happy with the service and products. We were unlucky initially as part of our original order didn't turn up, but customer services immediately apologized and sent out replacements which arrived in a few days. Would recommend.”
“I bought a led bathroom which arrived broken. It was replaced the next day, the second was also broken due to inadequate packaging, a third arrive on a pallet which survived the journey.
BM reacted very well and sent replacements out immediately. I would definitely use BM again.”
Thank you Geoff. We value your review, comments and patience.
We look forward to serving you again in the future.
Best regards
Polly.
Bathroom Mountain
