(Total Bathroom Supplies Ltd) Reviews

4.70 Rating 135 Reviews
92 %
of reviewers recommend (Total Bathroom Supplies Ltd)
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read (Total Bathroom Supplies Ltd) Reviews
We were happy with the timespan of the bath being delivered. However, we were not notified of delivery, but fortunately someone was in. The delivery driver was very curt, when I asked for the bath to be delivered to the back garden he replied he could only deliver to the front door. As I'm 68yr old frail woman, I thought he was being disrespectful, he did however put it inside the front door. Hence the 3 stars was no notification and poor service.
Posted 1 month ago
First order - brilliant. Checked the details, speedy email response, quick shipping. Second order - chaos. Rang me to confirm delivery day, didn’t appear. I had to ring them, gave me another date, didn’t deliver, turned up with no notification when I could have been out!
Posted 9 months ago
Hi, Our toilet arrived safely, but the flush valve was faulty. Been assured another has been sent, but that was a week ago now. Very friendly, but would rather have a working loo. 🤷🏻‍♀️
Posted 11 months ago
Struggled a little with the communication around the delivery, else all was fine with the product.
Posted 1 year ago
Did not get an email to say they were delivering our basin and toilet but, luckily, we were in when the delivery lorry turned up. The items were extremely poorly packaged. In cardboard boxes but no bubble wrap inside, in fact nothing at all. Just the item, loose inside a box. How nothing was damaged is a miracle. All the items were there, no shortages, which is a positive. But the lack of communication, especially a delivery date, means that i doubt i would use again.
Posted 1 year ago
Fair priced items, unfortunate somewhere along the lines the delivery address got changed, not my end I must add. Product meets all expectations nice and unobtrusive.
Posted 2 years ago
Bath panel lasted a fortnight after installation, splitting and looking unsightly. The ones that these were to replace have been left outside for 3 months in all weathers and have not split or cracked. I purchased replacements elsewhere as I didn't have the time or inclination to get into a row over them. They are advertised as being waterproof and simply aren't. .
Posted 2 years ago
Im sorry you had an issue with this panel, although it appears to have been installed incorrectly, the bottom plinth should go behind the main panel, not in front.
Posted 2 years ago (Total Bathroom Supplies Ltd) is rated 4.70 based on 135 reviews