Bathcenter.co.uk (Total Bathroom Supplies Ltd) Reviews - Read 135 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Bathcenter.co.uk (Total Bathroom Supplies Ltd) 5 star review on 15th September 2019

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a complete bathroom suite including a 1675mm Carron bath. Everything was checked for damage before the fitter was booked. We went away for a week while the bathroom was being fitted. Upon return, I asked the fitter why he had to put a plastic filler at the one end of the bath and he replied "because you ordered the wrong size bath". I have measured the bath and it measures 1650mm. Absolutely disgraceful! My order clearly states 1675mm and your confirmation email states 1675mm, so why did you send a 1650mm bath???? Who would ever think we would need to measure that the correct bath size had been sent?”

Posted 3 weeks ago

“Bathcentre is excellent. Really helpful. Quality products.”

Posted 1 month ago

“Arrived very quickly. Product is exactly as stated and looks excellent, can’t wait for the plumber to fit. Very good service thank you.”

Posted 1 month ago

“The products I ordered were better quality than I expected, I did select the reinforced bath and bath panel which were slightly more expensive but the quality was excellent. The folding bath screen was actually one of the best I have seen and it works perfectly. The delivery was prompt and as discussed on the telephone, selecting a date and morning or afternoon delivery was great allowing us to have the products on site in time for the plumber. 5 Stars 🌟”

Posted 1 month ago

“The service I received was awful. Delivery times not respected, part of the order missing, difficult to get someone at the company to accept responsibility to get the order delivered. I am surprised that I am being asked to comment on my experience with this company.”

Posted 1 month ago

“We were happy with the timespan of the bath being delivered. However, we were not notified of delivery, but fortunately someone was in. The delivery driver was very curt, when I asked for the bath to be delivered to the back garden he replied he could only deliver to the front door. As I'm 68yr old frail woman, I thought he was being disrespectful, he did however put it inside the front door. Hence the 3 stars was no notification and poor service.”

Posted 1 month ago

“Good info on website and very straightforward to order. Deliveryon time exactly as promised.”

Posted 1 month ago

“Fabulous service even though I ordered wrong bath to start with, staff soon amended order & speedy delivery. 10/10. Would definitely recommend.”

Posted 1 month ago

“I got my vanity unit and sink very fast- 2nd day Small problem was resolved even quicker. Great communication, they reply on every email. The only downside is that they don't really provide time slots for delivery. 4,9 stars 🌟 for that.”

Posted 1 month ago

“Really impressed. From the speed of the replies I received to email enquiries before I ordered, to the contact, and speed of despatch, as well as the price. The delivery driver was fantastic too. All round a lovely, easy, internet transaction. I wish all were this simple. A+++”

Posted 2 months ago

“Brilliant service. Love my new bath. Looks perfect.”

Posted 2 months ago

“This has been my third order and I will order again as the items ordered have been good quality, no errors, good communication and very prompt fast delivery.”

Posted 2 months ago

“Very good, fast delivery Good quality product”

Posted 2 months ago

“Great communication, service and speedy delivery.”

Posted 3 months ago

“I needed a shower tray at short notice after another supplier let me down. Bathcenter were very helpful and I was able to get my tray next day. Will definitely use them again.”

Posted 4 months ago

“Excellent service.A quality bath delivered in 2 days. Thank you.”

Posted 4 months ago

“Excellent service and items; when I had to return unwanted items the money was refunded very quickly.”

Posted 4 months ago

“A pleasure dealing with this company. The staff are extremely helpful and keep you updated with your order or quick to answer any questions you might have. Very quick delivery. I will definitely use them again.”

Posted 4 months ago

“Bathcenter have a great range of quality products at very good prices. Before ordering my Carron bath I used the online chat facility as I had a query regarding delivery. I chatted with Ameena and she was most helpful. My bath was delivered to site within less than 48 hours of ordering. The delivery driver phoned me when he was on his way. All in all, a very good service and I would not hesitate to recommend them. I cannot comment on the bath yet as it is only just being fitted.”

Posted 4 months ago

“Very pleased with bath, delivered within time scale.”

Posted 4 months ago

Bathcenter.co.uk (Total Bathroom Supplies Ltd) is rated 4.70 based on 135 reviews