Bathcenter.co.uk (Total Bathroom Supplies Ltd) Reviews

Name: Bathcenter.co.uk (Total Bathroom Supplies Ltd)
Address: unit 22, , chesterfield, chesterfield
Rating: 4.59

4.6 Rating 1,346 Reviews

92 %

of reviewers recommend Bathcenter.co.uk (Total Bathroom Supplies Ltd)

4.6

Based on 1,346 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Bathcenter.co.uk (Total Bathroom Supplies Ltd) 5 star review on 28th April 2022

Anonymous

Bathcenter.co.uk (Total Bathroom Supplies Ltd) 5 star review on 15th September 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“missing confirmation email after order made(not in junk)”

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Posted 3 months ago

Hi, I'm sorry to hear this, could you please email us with your information so we can look into this further for you?

Posted 3 months ago

“Website payment problematic. Had to come back following morning and try again.”

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Posted 4 months ago

Hi, I'm sorry to hear you had issues during checkout. Could you please advise the issue so we can look into this for you? Regards Bathcenter

Posted 4 months ago

“Only poor as i really would have like to see the delivery timeframe before I ordered and thats not possible without contacting you seperately. Not an actual date and time i was looking for lead time on the item”

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Posted 5 months ago

Hi, thanks for the feedback. We do have lead times on all our products. Please confirm which product this was so we can double check this. Regards Bathcenter

Posted 5 months ago

“Will write a review once order has been received”

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Posted 6 months ago

“I don't know your delivery date yet!”

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Posted 8 months ago

Hi, if you please confirm your order number we can check if a delivery date is available yet for your order. Regards Bathcenter

Posted 8 months ago

“couldn't find a phone number to make any enquires. like description says 2 tap holes but not shown on the drawings.”

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Posted 9 months ago

Hi Thanks for the feedback. The contact number is at the bottom of the webpage under 'contact us'. We also have email and live chat if you do need assistance with any product. Regards Bathcenter

Posted 9 months ago

“very confusing in ticking the boxes”

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Posted 1 year ago

“T”

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Posted 1 year ago

“Review box blocking my order details.”

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Posted 1 year ago

“I wanted to know stock information and get an idea of delivery times. No one was manning online chat, tried phoning but only got answer phone.”

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Posted 1 year ago

“Ordered a number of items in November 2021, for a customers bathroom re- fit. On placing the order, I was informed one item was out of stock for 5 weeks and was offered an alternative, but the customer refused. After 5 weeks I had to contact customer service to find out what was happening, and was told that I'd been forgotten as If had the rest delivered. The item arrived in March 2022. However, the item is listed a 550mm wide, BUT, that is the sink. The unit itself is only 515mm wide. This is only apparent if you scroll down on the item page. Which I was informed of when I complained. Now with a gap between the units, my only lotion was to fork out for a larger WC unit. No help from customer services on this, and the website was misleading. The page with the item should have an obvious note stating that the unit is only 515mm. Not only that, but the box the unit came in (separately from the sink), states that the unit is 550mm wide. Be very careful when ordering.”

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Posted 1 year ago

“Fantastic Product/Price but delivery service terrible, expected to sit at home for 2 days waiting for a delivery to arrive as that's the best info they could give me, who has 2 days to spare and not leave the front door!!!??? If you "challenge" the delivery window you are then asked if you want to cancel the order.......wow, what great service......As a former logistics agent combined with computer tracking I find it impossible to believe the delivery service could actually have been that poor.”

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Posted 4 years ago

Im sorry to hear you had a bad time with the delivery service, the two day shipping window situations are only in a few unique parts of the country where then deliveries are done on a two day run, usually we can give an exact delivery day.

Posted 4 years ago

“Happy with the quick delivery, but the bathroom cabinet is another matter. Not happy at all as it arrived damaged. One of the shelves had small damage but when stuff inside cabinet you can't see it. The bigger problem is the damage on outside of the cabinet. So have to say I am not happy at all, wouldn't order anything again.”

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Posted 4 years ago

Unfortunately although its rare items can get damaged in transit, we will always replace damaged items asap (usually next working day).

Posted 4 years ago

Bathcenter.co.uk (Total Bathroom Supplies Ltd) is rated 4.6 based on 1,346 reviews