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Bass Bags Reviews

4.8 Rating 1,460 Reviews

97 %

of reviewers recommend Bass Bags

Company Reviews

Product Reviews

4.8

Based on 1,460 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bass Bags:

Musical instrument sales, hire, repair and accessories.

Visit Website

Phone:

01332 840 391

Email:

support@bassbags.co.uk

Location:

The Old Brewery, Duffield Road, Little Eaton
Derby
DE21 5DS

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Bass Bags 5 star review on 18th April 2024

Bass Bags 5 star review on 6th February 2023

William O'Meara

Bass Bags 5 star review on 6th February 2023

William O'Meara

Bass Bags 5 star review on 3rd June 2022

Bass Bags 5 star review on 3rd June 2022

Bass Bags 5 star review on 3rd June 2022

Bass Bags 5 star review on 3rd June 2022

20

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service. They were very helpful with advice on helping me decide what size cello. The setup of the cello, delivery and whole process was very good. I had to wait until they got the size from their supplier as it was a bit unusual, however they promptly answered my emails and kept me informed. Very happy with the cello outfit and their service.”

Posted 1 year ago

“I ordered online expecting it to take up to 5 days to be delivered. Instead it took 6 working days to dispatch my order, and then another 3 on top for delivery. Almost double the time stated on the website. The item I purchased is also not great quality. A bit of MDF painted to look like wood with a few holes drilled into it. I feel less confident about using Bass Bags in the future.”

Posted 1 year ago

“I absolutely love this shop. Not only is it just as easy and quick to buy stuff online from them as it is Amazon or Ebay, but they also actually know what they are doing, what they are stocking, and I can be confident the equipment will have been stored and packaged appropriately. Also: we need businesses like this to survive and thrive, or well end up with just the likes of Amazon. I had a violin string crisis and needed new strings fast in order for them to settle before a gig. Bass Bags had exactly what I wanted, and got them to me in under 3 working days. Thank you so much.”

Posted 1 year ago

“In these days of online shopping prices matter and Bassbags prices are very good as is the service and communication. I have used them again and will recommend them”

Posted 1 year ago

“Happy with our purchase of a Hidersine violin case. It arrived well packaged and quickly. My daughter loves it. The price was good and I was happy with the customer service provided.”

Posted 1 year ago

“Great Doublebass bag fits a treat Thank you”

Posted 1 year ago

“Used Bass Bags several times and service has always been good and delivery speedy. It's such a valuable company to players as they carry plenty of stock of the things we need which is a rare thing these days. Thanks BB! X”

Posted 1 year ago

“Timely delivery, as ordered. No muss, no fuss!”

Posted 1 year ago

“If you aren’t in a rush with your purchase then that’s ok. Took 3 emails later to be given an explanation for the delay in delivery. Stock needed to be reordered, which is fair. Would be better if they could inform me earlier regarding this. So 3 stars for customer service. The strings are fab however! I don’t mind ordering again.”

Posted 1 year ago

“Very prompt, efficient service and delivery easy to track & right on time.”

Posted 1 year ago

“Excellent knowledgeable service”

Posted 1 year ago

“Perfect, thank you.”

Posted 1 year ago

“Quick and good delivery!”

Posted 1 year ago

“I ordered a case for a 16" viola. I was sent one for a 17" viola. The label and the invoice both say that the case is for a 16" I've but they are wrong. I have requested information on how to return the case; confirmation that all costs will be refunded; and confirmation that I will not be charged for a refund. I have been asked for photographic proof of the size of the case, which I was sent. I was also asked if I had checked my viola in the case to see if the size was right. Being a professional viola player, that feels true patronising - it's impossible to confuse sizes that are an inch apart because the difference is too large.”

Posted 1 year ago

“Very slow postage - ordered violin string two weeks ago and still nothing arrived”

Posted 1 year ago

“The service, price and information has been first class and I will certainly use Bass Bags again. Well worth a look if your looking around.”

Bass Bags 5 star review on 6th February 2023

Posted 1 year ago

“I made a purchase and received a confirmation dated 24th January stating it will be delivered within 5 working days. It is now 5th of February and I have yet to receive my order. I have made two enquiries to customer service and receive zero explanation. Very poor customer service. Could you please arrange for a refund or let me know how to escalate this.”

Posted 1 year ago

“I ordered a Bon Musica Violin shoulder rest. It arrived within 2 days. Happy customer”

Posted 1 year ago

“This is the first time I have purchased from Bass Bags. Excellent service, quick delivery, product as described. I would not hesitate to buy from them again.”

Posted 1 year ago

“Good website and easy to navigate and find items.”

Posted 1 year ago

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Bass Bags is rated 4.8 based on 1,460 reviews