Bass Bags Reviews

Name: Bass Bags
Address: The Old Brewery, Duffield Road, Little Eaton, Derby
Rating: 4.84

4.8 Rating 1,520 Reviews

97 %

of reviewers recommend Bass Bags

4.8

Based on 1,520 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bass Bags:

Musical instrument sales, hire, repair and accessories.

Visit Website

Phone:

01332 840 391

Email:

support@bassbags.co.uk

Location:

The Old Brewery, Duffield Road, Little Eaton
Derby
DE21 5DS

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Bass Bags 5 star review on 18th April 2024

Claire Marvell

Bass Bags 5 star review on 6th February 2023

William O'Meara

Bass Bags 5 star review on 3rd June 2022

Legrady Matyas

Anonymous

Anonymous // 01/01/2019

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“This was the baritone gig bag that I was looking for,”

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Posted 7 years ago

Hi Michael, Thank you for the feedback and I'm glad you found us/it. 😀

Posted 7 years ago

“David was very happy to spend a long time on the phone with me and gave me a wealth of information to help me in my early double bass life. In depth info on strings and pickups, plus some bass care! Talked me through my own process of picking some new strings, and made a customer for life!”

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Posted 7 years ago

Hi Patrick, It was a pleasure talking to you, and I'm glad I could help you in your early DB life. My team and I all look forward to looking after you for years to come. All the best, David.

Posted 7 years ago

“Great service”

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Posted 7 years ago

Thank you for the feedback 😀

Posted 7 years ago

“Quick delivery and came in excellent condition”

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Posted 7 years ago

Hi Sharon, Thank you for taking the time to leave us a review, we really appreciate it. I hope you enjoy the Loreato Violin, they are a lovely instrument.

Posted 7 years ago

“Prompt attention and delivery - kindly ordered this particular bag for me from Gewa, and despatched it to me very quickly. Many thanks.”

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Posted 7 years ago

Hi Simon, It's all part of our service. Thank you for your custom and especially for leaving us a review. We look forward to serving you again soon.

Posted 7 years ago

“Quickly despatched. No concerns. Great quality x”

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Posted 7 years ago

Hi Rachael, Thank you for taking the time to leave us your feedback. 😀

Posted 7 years ago

“quick delivery”

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Posted 7 years ago

We aim to please. 😀

Posted 7 years ago

“Just Perfect”

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Posted 7 years ago

Thank you for your feedback. 😀

Posted 7 years ago

“Requested item arrived as per order and in good time. Competitively priced.”

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Posted 7 years ago

Hi Trevor, We always aim to price our products competitively and offer the best service. Thank you for leaving us the review.

Posted 7 years ago

“The order were very fast”

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Posted 7 years ago

Hi Dan, Thank you for sharing your experience of shopping with us, it's much appreciated by everyone here. I'm also glad to hear that our EU delivery is performing as it should, with speed.

Posted 7 years ago

“Extremely prompt service! String arrived very next day!”

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Posted 7 years ago

Hi Steve, Thank you for reviewing us, we really appreciate it. Getting our customer's orders delivered quickly is an important aim of ours.

Posted 7 years ago

“It is lightweight and folds away fitting easily into my cello case.It fits most chair legs except very heavy square legs.”

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Posted 7 years ago

Thank you for taking the time to leave us feedback, it's appreciated.

Posted 7 years ago

“Excellent advice when I called, plus rapid delivery.”

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Posted 7 years ago

Hi Alice, Thank you for leaving us a review, we really appreciate it. I'm glad that we were able to help you find the correct double bass case.

Posted 7 years ago

“I am very impressed with your fast efficient service...ordering very simple, and delivery, as promised within days promised”

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Posted 7 years ago

Hi Catherine, Thank you for letting us know. We really value our customer's reviews, as a small business, they really help us and our future customers. Thank you once again and Merry Christmas. All the best, David.

Posted 7 years ago

“Yes, very good ! Made my daughter happy!😁😁”

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Posted 7 years ago

Glad to hear it! I hope your daughter enjoys the violin for many years to come. Thank you for your feedback it means a lot to us.

Posted 7 years ago

“I received a beautifully crafted piece of leather only a few days after I placed my order. Thank you.”

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Posted 7 years ago

Thank you for your kind review, we really appreciate it. Also, I'm glad to hear our EU delivery is working well and quickly. Thank you again for your feedback. All the best, David.

Posted 7 years ago

“The beginners trumpet I ordered as a gift is perfect. The ordering and delivery went smoothly. In fact the order was delivered only two days after I'd placed it. Great service all round!”

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Posted 7 years ago

Hi Sandra, We're always happy to help.

Posted 7 years ago

“Very efficient but have not opened it yet as it is a present”

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Posted 7 years ago

Hi Moyra, thank you for your feedback, we aim to please.

Posted 7 years ago

“After agreeing that they would be sent to me for the next day (Sat - Monday) they didn't arrive until Friday. £15 postage paid for nothing. I could have got them on Amazon but thought I'd support a small business. Not very pleased because they needed them for a school concert and didn't have them. I'm sorry, but I wouldn't come to you again. : (”

Helpful Report

Posted 7 years ago

Hi Beth, I'm really sorry your items didn't arrive with you as soon as they should have done. I looked after your order, and I made sure that one of our staff members drove especially to the post office on Saturday to post your order. We don't usually send items out on a Saturday. However, in your case, I made an exception because of your urgency and as a small family company, we can do nice things like that for our customers. I have tracked your parcel which was sent with the Royal Mail on their Special Delivery service; It seems that it had been delayed in their system somewhere. You can view it's journey at RoyalMail.com using this tracking number BH732252177GB. We work tirelessly to make sure our customers are happy even going the extra mile out of our way on a Saturday to help our customers. Unfortunately, in this case, we've been let down by Royal Mail which is entirely out of our control. I will refund the delivery charge and contact Royal Mail for an explanation. Without defending Royal Mail, this is a very unusual occurrence; they usually are very reliable. Your review is the only 1* negative review our small family company has ever received, and it has created a rather sombre mood in our office this afternoon. Once again I'm sorry for the delay in delivery. All the best, David Morgan.

Posted 7 years ago

“Music stand arrived very quickly and in prestige condition. I would recommend this seller.”

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Posted 7 years ago

Thank you for taking the time to leave us the good review we really appreciate it.

Posted 7 years ago

Bass Bags is rated 4.8 based on 1,520 reviews