BasketsGalore Reviews

Name: BasketsGalore
Rating: 4.72

4.7 Rating 3,258 Reviews

94 %

of reviewers recommend BasketsGalore

4.7

Based on 3,258 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About BasketsGalore:

Gift Baskets & Hampers For All Occasions Delivered Next Day

Visit Website

Phone:

442038651714

Email:

info@basketsgalore.co.uk

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BasketsGalore 5 star review on 19th December 2024

Guy L

BasketsGalore 5 star review on 23rd April 2024

Wendy M

BasketsGalore 5 star review on 23rd December 2023

Lee T

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“According to my dad the quality of the items & basket was top notch..unfortunately he did not get it till Tuesday 3 days after fathers day. Promised an apology note in basket but was not in it.”

Helpful Report

Posted 8 years ago

Hi Teresa, thank you for your feedback. We are so pleased your dad enjoyed his basket. As we explained via email, unfortunately you placed your order after the required cut off point. The earliest dispatch date available at this point was unfortunately after Father's Day, as the courier does not deliver at weekends. We offered to include an apology note for the fact there are no weekend deliveries available & to upgrade your gift to the express delivery service for arrival on Tuesday. My colleagues confirm this was definitely written & attached to the outside of the box in a window envelope, so perhaps your Dad unfortunately missed this. We just wanted to reply so that you know we did include the note as promised, and to explain that a Friday delivery is really required for weekend occasions. If you can order before 4pm on the Thursday then we can offer the next day delivery required. Many thanks, The BG Team

Posted 8 years ago

“The basket I ordered, looked amazing when it was finally delivered a day late! We requested standard next day delivery but the delivery driver couldn't find our property. The driver didn't contact us to ensure the delivery was made on the right day but instead went back to the depot. I had to chase and give exact directions for the delivery to be made. It was arranged the driver would deliver first thing next day but the parcel still did not arrive until lunchtime. Not happy”

Helpful Report

Posted 8 years ago

Hi Debbie, thank you for your comments. We're happy to hear you liked the gift basket, but were sorry to read about the delivery delay. Unfortunately, as you say, the DHL driver had difficulty locating the address. They would normally try to phone for directions or ask their local depot to call, but I can see he/she scanned "address info needed" after 4pm when the office the delivery was going to had closed & so no-one would have answered. We apologise if you had to chase the delivery up. We do track all our deliveries on a daily basis & step in to help in cases like this, so please just let us know if you ever need assistance and we are happy to help. We hope the gift basket was well received and thanks for shopping with us. We hope we can help you again in future and show you what a normal next day delivery experience is like. Chloe @ BG

Posted 8 years ago

“Random goods all together in one basket”

Helpful Report

Posted 8 years ago

“Although the basket was beautiful it was meant to be supplied with a message. I have had to ask if the recipient received the gift only to find they had no idea who it came from?”

Helpful Report

Posted 8 years ago

Hi Karen, thank you very much for your feedback. Whilst we were delighted to read that you were happy with the gift basket, we were disappointed to hear the recipients did not know who the gift was from. We take great care to ensure a gift card message accompanies each basket. Each message is printed and stuck into a complimentary gift card themed for the occasion, so in this case a 'new baby' one. I have traced the preparation of your order and can see this particular basket was already boxed when the paperwork was produced & so this means the A5 sized gift card & envelope would have been placed into a packing window/pocket & attached to the outer delivery box alongside the delivery label. A sticker is then attached to the pocket to tell the recipient their gift card is located inside it. We can only assume that perhaps the recipients did not take the card out or it somehow become detached in transit. We sincerely apologise if it was missing and have made a courtesy call to the recipients to pass on the message you had included in your order. We do also include our contact details on our branded delivery boxes, so please be assured it is easy for the recipients to get in touch with us if they ever do have a query about the gift they receive. Thank you Karen, we hope this helps. Kind Regards, The BG Team

Posted 8 years ago

“After a problem with a mug that cracked upon first use, the people at Baskets Galore were prompt when I complained. My mom now has a replacement mug and is always happy with the quality of gifts she receives.”

Helpful Report

Posted 8 years ago

“Straight forward booking .updates given straight away and was good service”

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Posted 8 years ago

“Good selections to choose from and an easy purchasing process. Never had any delivery problems.”

Helpful Report

Posted 8 years ago

“I had a problem paying online but someone called me and solved the problem over the phone and the hamper was delivered the next day. Great service and the best hamper I could fine online!”

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Posted 8 years ago

“My girlfriend loved it. I would definitely buy it again for my other girlfriends”

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Posted 8 years ago

“I really appreciated an online "chat" with Callum, he tried so hard to make things easy for me when our computer Screen were NOT n sync. So he sent me a form....what a good fellow! Excellent customer skills! I ended up calling in my order in the long run. Thx so much Callum!”

Helpful Report

Posted 8 years ago

“Site easy to follow. Informed of delivery progress. Basket was delivered earlier than requested. Good that someone home to sign for it.”

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Posted 8 years ago

“There was a good selection of hampers, and I had previously had difficulty finding good hampers without wine or non alcoholic drinks (always a personal taste for the recipients). This site had what I wanted and the hamper was delivered close to the requested date. The recipients were delighted. Ordering was easy and communication excellent. I would definitely use this company again. I would have given an extra star if the hamper had been tailorable, as with companies I've used in America - ie. you select the basic hamper, but can add optional items (at a cost of course) such as a box of Godiva chocolates, or a box of chocolate liquors.”

Helpful Report

Posted 8 years ago

“Easy and customer friendly ordering. Does what it says on the tin.”

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Posted 8 years ago

“Please follow up DHL who attempted to deliver on 19th Dec but Scott was not at home as he and his wife work I arranged when ordering that Scott would be telephoned to arrange a time they would be home Please follow up Thank you Trevor Nichol”

Helpful Report

Posted 8 years ago

“All good and easy ordering online. Also spoke to customer service who were very helpful.”

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Posted 8 years ago

“The present was for my parents . They were delighted . The kiwi fruit needed eating quickly but rest was great ,”

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Posted 8 years ago

“Lovely gifts. The website was really easy ordering and delivery service fast. Hampers arrive beautifully wrapped.”

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Posted 8 years ago

“Baskets Galore were professional and quick to answer my questions. My only suggestion would be to be able to choose a specific wine to ADD to an already existing hamper - would be great. Shiraz and Chardonnay are not the most popular wines.”

Helpful Report

Posted 8 years ago

“I wasn't happy with your website. Although I was offered the option of multiple delivery addresses, when I got to that page, I couldn't figure that out. I started an online chat, which ended abruptly. However, when I called on the telephone, not convenient for me, as I'm not in the UK at the moment, the person at the other end couldn't have been more calm or helpful. 100% on that front.”

Helpful Report

Posted 8 years ago

“I didn't see the hamper so I gave it a good, but I was told it was lovely with a beautiful gold bow. She was very pleased. It was good to be able to make up my own as the items I chose were an odd mixture but things I knew she old love.”

Helpful Report

Posted 8 years ago

BasketsGalore is rated 4.7 based on 3,258 reviews