BasketsGalore Reviews

Name: BasketsGalore
Rating: 4.72

4.7 Rating 3,250 Reviews

94 %

of reviewers recommend BasketsGalore

4.7

Based on 3,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About BasketsGalore:

Gift Baskets & Hampers For All Occasions Delivered Next Day

Visit Website

Phone:

442038651714

Email:

info@basketsgalore.co.uk

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BasketsGalore 5 star review on 19th December 2024

Guy L

BasketsGalore 5 star review on 23rd April 2024

Wendy M

BasketsGalore 5 star review on 23rd December 2023

Lee T

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hamper was okay but unfortunately they sent a Happy Birthday instead of a Sympathy card. When emailed, I got a very lack luster excuse.”

Helpful Report

Posted 1 month ago

Hi Rebecca, We apologise if you felt our response lacked conviction. I can assure you the apology was authentically made and with genuine remorse, by our customer service rep. who has recently lost a family member. An offer was made to post a replacment card, along with a note of apology for the mistake. We are sorry if this attempt at a resolution did not match your expectations. Kind regards, Lauren.

Posted 1 month ago

“it arrived but items were not as listed in teh contents and we were not given a choice of replacement items if the ones advertised were not available.”

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Posted 3 months ago

“Still waiting for a receipt, hampers I ordered (8) all delivered at different points in time despite booking slot online.”

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Posted 1 year ago

“very small for the price - didn't align with the picture on the website”

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Posted 1 year ago

“Attempted delivery on wrong date”

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Posted 2 years ago

Hi Paul, thank you for the feedback. We do try to explain at checkout that specific delivery days are achieved on a best endeavour basis, but can be a day or 2 either side. Delivery was attempted on the Thursday (1 day before your preferred date) but then successfully reattempted on the Friday (your preferred date). We're sorry you feel this was only worthy of a 2 star review and we trust the gift basket itself was thoroughly enjoyed. The BG Team.

Posted 2 years ago

“You can review your records , requested two hampers, received one. Customer service are not authorized to help by phone ( who is authorized then) emails with yourself ; we can confirm that you received two, and enjoy them . Went through the whole hospital , non received . After 3 days , yes we did not send it , refund , and we shall send your colleagues some complements ( thanks very much ) . So much stress , end result embarrassed , colleagues do not do that again . I will leave the star thing for yourself . Never again of course . Thanks.”

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Posted 2 years ago

“Delivery has not been completed 2 days after my sisters birthday, so I am not happy.”

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Posted 2 years ago

Hi Joyce, We are very sorry that delivery was not able to be made on Monday 29th August, as it was a Bank Holiday in the UK. We did email you to explain, and offered to telephone Audrey to apologise and let her know that it was your intention for the gift to arrive earlier. Again please accept our sincerest apologies. Kind regards, Lauren

Posted 2 years ago

“Not quite. I have requested the order to be delivered on 14 April but I was noted by the receiver that she has received the gift on 12 April. I wonder why you allowed us to pick the delivery time but end up you just delivered randomly.”

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Posted 3 years ago

“the ordered basket as a gift for the office worker came to him as a orange box, not a basket. it looked cheap and inelegant. Like for child. in addition, one of the bars has been changed into a bar with the inscription 'happy birthday'. no one previously informed about the lack of baskets and whether I consent to the change to the box, apart from the fact that the replacement was not properly selected. the customer service offered a discount of £ 12.50 on subsequent purchases. I will not use. I do not recommend”

Helpful Report

Posted 3 years ago

Hi Igor. We are very sorry to have caused disappointment. A credit note was only offered because you refused our gesture to send a replacement gift basket. We assumed the credit note might be appreciated as an alternative, given our apology and explanation of the situation. The gift box is a high quality magnetic valise, rather than a simple cardboard box. It was added to our range, as the pandemic caused massive supply chain issues, and our containers of wicker baskets were delayed in transit for almost a year. Our smaller gift baskets (including the one you ordered) have been out of stock for the last 6 months. Only options in gift boxes and larger hampers have been available to purchase. The gift you selected was only added back into stock this week, as finally our containers had arrived from China, and we were so happy to be able to offer our smaller gift basket ranges again. Unfortunately due to staff shortages caused by covid, we weren't able to meet our unpacking target. This meant the little wicker basket wasn't available to meet your dispatch date of Wednesday. Rather than disappoint a team member used a presentation magentic valise box as an alternative container. We are sorry you did not like it's appearance in the thank you photograph that the receipient sent you. We would like to assure you that is a very nice, quality gift container. As for the chocolate bar, this was a packing mistake in the warehouse. We have many types of the GNAW branded chocolate bars in stock, and human error was at fault. Again we did apologise and offered to send a entirely new gift basket. Thank you for your feedback. We are truly sorry that we were unable to resolve the matter to your satisfaction. Best wishes, Lauren.

Posted 3 years ago

“After giving them the address of where i wanted them delivered to baskets galore decide to sent to where they thought they should go , this was the first time id used them , my normal hamper supplier stopped delivering outside the uk , i ordered 3 hamper to go to ireland i no for definite one got delivered the other two ive no idea”

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Posted 3 years ago

“they didn't”

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Posted 3 years ago

“When they emailed me as I had forgotten to write a message.”

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Posted 3 years ago

“I ordered a gift basket for my sister in laws birthday and choose the delivery date so that it would arrive on her birthday. Unfortunately baskets galore dispatched the order early and it actually arrived a week earlier than it should have. You shouldn't have the option to choose a delivery date, if it is not even going to be listened too.”

Helpful Report

Posted 4 years ago

Hi Renee, Thank you for your comments. We were sorry to hear your gift basket was delivered early. Currently we operate a weekly delivery schedule and so your order arrives on or before the Friday date you select at checkout. Your delivery window was originally15th-19th March, but unfortunately your order shipped slightly early with all the Mother's Day orders going out that day. We sincerely apologise for this case of human error at an incredibly busy time. It is never our intention to disappoint. As there was nothing perishable if the selected gift basket, we hope your sister in law enjoyed it in the lead up to her birthday. Kind regards, Chloe @ BG

Posted 4 years ago

“When I ordered the hamper I was given a choice for delivery dates. I picked the 18th Dec slot and have received an email today telling me it is being delivered today. I don't understand why you offer a choice when you deliver at your convenience.”

Helpful Report

Posted 4 years ago

Hi Kim, It is with regret we learn of your disappointment due to the basket arriving 3 days earlier than you anticipated. We have been very careful to explain in our "Covid Customer Announcement" banner across the top of every page of our website, that exact date delivery was not possible this year. Please see extract below: BasketsGalore Customer Announcement - Covid 19 CHRISTMAS HAMPERS & DAILY GIFT BASKET SCHEDULES (Covid19 Impact) Update 1st December 2020 Thank you to all our customers past and present for their continued support of our business. It has been a challenging year for all of us. We are working continuously to achieve two things for our customers during lockdown. We will continue to provide a Gift Basket Service for all Non Christmas Occasions. We will attempt to operate as normal a Christmas Hamper Manufacturing Operation as is humanly possible. THERE ARE NO EXACT PREFERRED DELIVERY DATES OR TIMES. The reason for this schedule is due to pressures on the delivery network and our operational system of managing exceptional volumes. If you require an exact delivery date, please don’t order. If our dispatch schedule does not suit, then once again please don’t order. I trust this explains our position more clearly. Thank you very much for your understanding. Kind regards, Lauren

Posted 4 years ago

“I was overall happy with the process of choosing and paying for my two baskets,though they were delivered some time before i expected them. I was however extreemly dissapointed and frustrated that they were delivered to the wrong recipients, this is unforgivable.”

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Posted 4 years ago

“I purchased a hamper online and was then told that you could not process the order, as I did not have a local number for the receiver of my gift. Apparently the phone number I provided could not be entered on the UPS system. I did however make my Hamper purchase successfully with Gifts.ie who shipped the hamper within 2 days via DHL. I am still waiting for my refund.”

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Posted 4 years ago

“This order has not been delivered as yet.”

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Posted 4 years ago

“Didn’t make me that happy really. You need to make it clearer upfront on placing the order that the recipient may be subject to customs charges in order to receive their gift in non EU countries. (Norway) I suspect my relatives did not appreciate receiving a letter from Customs via UPS, some weeks after they had taken delivery of the goods, demanding payment of the equivalent of some 30 pounds sterling. It does not appear that I was shown as the consignor nor that the goods were categorised as a gift. They had no option but to pay. What a slap in the face for Christmas.”

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Posted 5 years ago

“My gift arrived but the card l added did not . Hence my brother had no idea who the gift was from !”

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Posted 5 years ago

“Ordered basket on Saturday 24th August. Shipped on Thursday 29th. Not finally delivered until 2nd September. Intended for 30th August. Delays in both despatch AND delivery, by the looks of it. I don't think I'll be using you again.”

Helpful Report

Posted 5 years ago

Hi Peter, I would like to assure you that there was no delay in dispatch. Delivery was made later than anticipated because no-one was at home on the nominated delivery date. Your order was dispatched on Thursday 29th via an overnight courier service, and delivery was attempted on Friday 30th. Unfortunately no-one was at home. The parcel was returned to depot, and a new delivery attempt was made on the next available working day, Monday 2nd. These delivery tracking details can be viewed via your account, and also in the dispatch notification which was emailed on Thursday 29th We apologise for any disappointment caused, but trust you will appreciate that we attempted delivery on the date instructed. I see that you have ordered from us for several years, and have therefore been happy with the delivery service provided in the past. We very much hope that we haven't lost your goodwill over something beyond our control. Thank you very much for your feedback. I trust my explanation makes events clearer, and I very much hope we can be of service to you in the future. We are always at hand to help, advise or make recommendations via live chat, email or phone. Please never hesitate to get in touch - we are here to assist. Kind regards, Lauren

Posted 5 years ago

BasketsGalore is rated 4.7 based on 3,250 reviews