BasketsGalore Reviews

Name: BasketsGalore
Rating: 4.72

4.7 Rating 3,258 Reviews

94 %

of reviewers recommend BasketsGalore

4.7

Based on 3,258 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About BasketsGalore:

Gift Baskets & Hampers For All Occasions Delivered Next Day

Visit Website

Phone:

442038651714

Email:

info@basketsgalore.co.uk

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BasketsGalore 5 star review on 19th December 2024

Guy L

BasketsGalore 5 star review on 23rd April 2024

Wendy M

BasketsGalore 5 star review on 23rd December 2023

Lee T

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered twice now from this website and it wad great experience except the customer service are not helpful and do not provide any source of help. And there is no confirmation we receive aftet the delivery is done until we do not send emails n enquir manytimes. Otherwise the service is good and it arrived on perfect time.”

Helpful Report

(Ireland) - Posted 6 years ago

Hi Yasmeen, thank you for your feedback. We are pleased to hear you were happy with the gift basket received & the delivery. In terms of Customer Service we are sorry if you found it unhelpful. I can see on your orders notes you were sent an email to confirm dispatch of your gift basket. The tracking code was uploaded to your account, allowing you to follow the progress at any time and you were also emailed with delivery confirmation. We apologise if you did not receive any of these. Perhaps they went into your spam folder or there was a type in your email address? For any queries please just hit reply to your order confirmation email and the team will be happy to help. Many thanks, Emily, BG Team

Posted 6 years ago

“It was easy to order on line and arrived on the specified day. I knocked one star off as it is a present and have no idea what it is like inside.”

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Posted 6 years ago

“Because I was able to send a gift easily to a relative on the other side of the world.”

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Posted 6 years ago

“Arrived on the requested day and an easy to use website.”

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Posted 6 years ago

“I am very happy with the basket I have chosen for my auntie, she said it was jam backed full of goodies, thank you”

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Posted 6 years ago

“Sorry can't leave a comment as haven't seen contents properly as present for my daughter whose birthday isn't until 4th october”

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Posted 6 years ago

“I found the process of ordering and then changing the delivery address was handled very efficiently. I was disappointed at the 'tiny' piece of pink ribbon on the basket. The gift was to celebrate the arrival of twin girls and I requested pink ribbon and would have expected a larger piece of ribbon to be used.”

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Posted 6 years ago

“They have a great website and I have used them many times with great success but this time my mum sad her basket was gorgeous but there did not seem to be as much goodies in it so she was a little disappointed”

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Posted 6 years ago

Hi Janice. Thank you very much for taking the time to review your experience, it's very much appreciated. We were however disappointed that your Mum thought there were less in the Basket you chose to send her than normal. I just wanted to explain that this was maybe for two reasons. The first is that this was the least expensive Basket you have chosen. The second is that is was a themed Anniversary Basket and it's main focal point is sparkling wine. Alcohol by it's very nature (and tax rate) is more expensive, and can take it up a lot of a Basket or Hamper's value. You normally select one or two non alcoholic Baskets. We are always on hand to give advice, and are also more than happy to customise Baskets, or create them to your specifications and budget. Kind regards, Lauren

Posted 6 years ago

“It made our daughter delighted with a number of useful and pampering items”

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Posted 6 years ago

“Easy ordering process”

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Posted 7 years ago

“Really nice hamper, very accessible and easy to order”

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Posted 7 years ago

“reached it's destination on time I was updated a long the way very reliable ..”

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Posted 7 years ago

“I sent the gift basket to my mum in the UK and she loved it. I am in Australia”

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Posted 7 years ago

“I cannot write a review of the contents as I don't have full feedback on the people who received them, but I would say that my experience ordering was exceptional. I needed to make amendments to my order, so I used the live chat, and the person I spoke to was helpful, friendly and professional. A follow up email was sent confirming my amendments, and the items were delivered on time. The tracking worked and I was happy with my overall experience. I would give a Very Good rating, but as I mentioned, I haven't had enough feedback from the recipients.”

Helpful Report

Posted 7 years ago

“My nephew was very happy with the Easter basket... pity about the pink bunny, if you can’t choose the colour then it should be neutral”

Helpful Report

Posted 7 years ago

Hi Rochelle, I am sorry that the bunny colour was pink, instead of neutral. This was a mistake by the packing team at a very busy time of year - there are literally hundreds of bunnies everywhere! As an apology we would like to arrange to send your nephew something in the post to make up for it. Kind regards, Lauren, Customer Services

Posted 7 years ago

“Easy, Professional, convinent and reliable service.”

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Posted 7 years ago

“Easy site to use .lots of choices..used you before..happy with service”

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Posted 7 years ago

“Good choice of different hampers, with flexibility on delivery dates right up to Christmas.”

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Posted 7 years ago

“Premature this, i will be happy when delivered and the recipient gives everything the thumbs up.”

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Posted 7 years ago

“The chat service was amazing, i spoke to Lauren and indicated i wanted no alcohol and no animal products. I also asked for next day delivery. She gave me the option to swap out products and promised to try for next day delivery despite the difficult weather conditions. The package arrived on time which was fantastic! The only negative (and hence 4 stars instead of 5) was that the chocolate cake was a rum cake! This is a problem due to religious belief ...it also caused me some embarrassment as i proudly told them that they could be assured i had checked for both animal products and alcohol. It would be good if an alternative chocolate cake without alcohol could be sent (perhaps with some candles?) and an apology for the mistake.”

Helpful Report

Posted 7 years ago

BasketsGalore is rated 4.7 based on 3,258 reviews