BasketsGalore Reviews

Name: BasketsGalore
Rating: 4.72

4.7 Rating 3,357 Reviews

94 %

of reviewers recommend BasketsGalore

4.7

Based on 3,357 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

About BasketsGalore:

Gift Baskets & Hampers For All Occasions Delivered Next Day

Visit Website

Phone:

442038651714

Email:

info@basketsgalore.co.uk

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BasketsGalore 5 star review on 14th March 2026

FELICIA T

BasketsGalore 5 star review on 19th December 2024

Guy L

BasketsGalore 5 star review on 23rd April 2024

Wendy M

BasketsGalore 5 star review on 23rd December 2023

Lee T

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This review is hard to rate. The end product was amazing and phenomenal value for money. But the experience surrounding delivery was stressful and communication was confusing. I preordered delivery for 21 April. It needed to be that day as a birthday present for a family member internationally and they were leaving for a holiday that evening/early the next morning. I received notice of a DHL tracking number 20/4 stating the package had been posted. After checking the tracking number the DHL website returned an error that the number didn't exist. So I contact Basket galore directly to check. I was advertised the package was prepared for shipping that afternoon and the tracking number would work once scanned by the DHL courier. Made sense. Except I was then told it was being shipped to a warehouse for packing and processing to THEN be collected by a courier and delivered. Which started to cause concern given it was scheduled for delivery a little over 24 hrs later. When I questioned it I was literally told 'it will be delivered 21/4' with no explanation of what I was misunderstanding or explaining how that was going to be possible. That was literally the whole and only sentence. So I waited. Next update was from DHL to say delivery would be 22/4. My heart sank.i desperately tries to get in contact with some at Baskets Galore but as it was outside of their business hours I had to wait. Another update on 21/4 again just to say 'it will be delivered 21/4' even through DHL were still saying 22/4 and when questioned no explanation was given. I understand BasketsGalore cannot control the messaging from DHL but they could offer an explanation to calm my nerves or at least look into it if they weren't sure. That didn't happen. I just had to sit and wait and hope they were right and DHL was wrong. The end of the story is that the package DID arrive on time. However I would have appreciated better communication and understanding of my concern given the amount of money spent and the situation. I won't buy again simply due to that lack of communication and the uncertainty and stress that it caused unnecessarily. Which is a such given the products were beautiful and very well priced.”

Helpful Report

Posted 3 months ago

Hi Esther. We're sorry to hear that you didn't feel reassured that your gift would be delivered on time. We confirmed on 2 occasions that it would be, but we appreciate you were still nervous. I can see a member of our team personally tracked the delivery progress and contacted you to advise that delivery had been made on the requested date. We're delighted you thought the Pamper Gifts For Women gift basket was beautiful and very well priced. We really hope the incorrect scan from the courier won't prevent you from shopping with us in the future. Best wishes, Lauren - Customer Services Supervisor

Posted 2 months ago

“I was pleased w the ease of ordering and the delivery.”

Helpful Report

Posted 1 year ago

“The packing is not at all Christmasie and the protective packing inside was a ghastly dull colour. Where is the recognised red and white of Christmas colours? I understand you are on the recycling save the planet bandwagon but for the money I paid I expect a better effort to embrace our celebration of Christmas.”

Helpful Report

Posted 1 year ago

“unhappy so far”

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Posted 2 years ago

“The packages always get delivered late I don’t like dhl delivery”

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Posted 2 years ago

“My christmas gift meant to be delivefred in 12/21-12/24 window got delivered on 11/25, not happy.”

Helpful Report

Posted 2 years ago

Hi Maxwell, I am sorry if you did not want your order delivered until closer to Xmas. When you checked out, you selected 21st November as your preferred delivery date. Please check your order confirmation email. We did reach out to you via email on 22nd November to ask if you meant to select this date, but no reply was received. We are receiving a large volume of orders on a daily basis. Some customers want delivery ASAP, and some choose a later date. We trust you will understand that when we didn't hear back from you, we decided on the course of action that we thought best met your instruction, and delivered ASAP. I will also contact you privately to see if there is anything further we can do. Kind regards, Lauren, Customer Services.

Posted 2 years ago

“I was a bit disappointed with the packaging - my son sent a photo of the gift and it didn’t look the same as the website. - the packing material coukd be more attractive!”

Helpful Report

Posted 2 years ago

“Would have liked to have notification that the basket was delivered and signed for”

Helpful Report

Posted 3 years ago

Hi Teresa, Thanks for your review. You didn't create an account, so cannot log in and see the delivery status of your order. However we do send a 'dispatched' and also a 'delivered' notification via email. You might like to check your spam folder for these? Your particular email account provider is very quick to mark emails as spam. I hope this helps. Thank you very much for shopping with us. Kind regards, Lauren

Posted 3 years ago

“The basket was lovely and sure made my kids happy but I was disappointed with the delivery timeline. I had selected it to be delivered on a Thursday but the Easter basket for 2 children was delivered just this morning, 2 days after Easter morning.”

Helpful Report

Posted 3 years ago

Thank you so much for your review Tina. We're delighted to hear the Easter Basket made your kids happy. Regarding delivery, I have investigated this for you, as we had dispatched it for arrival before Easter on 6th April. The DHL courier system shows that the receiver used the pre-alert SMS text service to add a signature release, which requested for the shipment to be left on 11th April, if no-one was at home. This is why it wasn't sent out for delivery until that date. We apologise for any disappointment caused, and trust you will appreciate that the delivery timeline was beyond our control. Thank you very much for your feedback, and we hope that we can be of service to you in the future.

Posted 3 years ago

“Basket itself was amazing but very disappointed with delivery !! It was advertised that it would be delivered in time for Christmas and stated that it would be delivered on the 23rd December, perfect for Christmas surprise, but the hamper didn't arrive until the 29th !! Very disappointed.”

Helpful Report

Posted 3 years ago

“It was ok, but I wouldn’t recommend. The Easter card wasn’t as expected and my daughter wouldn’t have known it was there but I asked her if she got one. She looked on the box and found it under the couriers label. The words on the so called ‘Easter card’ had a red code on too which made it look impersonal. All in all,I would describe as expensive and misleading. Had there been a proper card, I would have said I was happy.”

Helpful Report

Posted 4 years ago

“The basket was sent on time. There was flexibility to change the delivery date at the last minute. I only wish they would advise of the time when it was going to be delivered. At the very least, more clarity to whether it was early in the morning, at noon, in the afternoon, in the evening or at night. We only knew the date. Delivery time was important.”

Helpful Report

Posted 4 years ago

“The hamper did not include my message or details of who sent them the hamper .The recipient of the gift sent me a message after Christmas asking if by any chance I had sent them a hamper !”

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Posted 4 years ago

“Not really. Too many sweet products and no savoury. Tiny and mediocre products.”

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Posted 4 years ago

“The couple that received the basket enjoyed it very much! Only complaint, I didnt know they received it. There was no note stating it was from me.”

Helpful Report

Posted 5 years ago

“I ordered a Christmas food basket for the delivery on the 18th Dec. It arrived on the 9th which meant that the food couldn't be used for Christmas. A bit disappointing as it was meant as a Christmas gift”

Helpful Report

Posted 5 years ago

“Thanks for the order, however it was supposed to be delivered on the 18th dec not the 12th.”

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Posted 5 years ago

“The basket was well presented and arrived in good time. However, I was very disappointed with the contents. When I ordered the basket, granola and preserves were listed in the contents; unfortunately porridge was received and there were no preserves at all. In the covid situation, I had planned a lovely outdoors breakfast for my husband's special birthday in a beautiful setting, but this was impossible with a bag of porridge that needed cooking, and we had nothing to put on the additional croissants I had bought to make his breakfast a real treat. I wouldn't order another basket knowing you aren't guaranteed of receiving what you expect.”

Helpful Report

Posted 5 years ago

Hi Alison, thank you for your feedback. We were sorry to read you were unhappy with some of the contents of this gift basket. This particular basket is an older design from our legacy range. Unfortunately we found we have been unable to restock some of the items such as the muffins and granola during Covid, due to supply chain issues. We do try to explain that some items may need to be substituted at this time in our Covid blog updates. Due to the ongoing issues with these items we have actually updated the picture and contents of the Breakfast Basket for going forward in the last week or so. We hope you still enjoyed the contents, but just wanted to assure you that substitutions are usually very infrequent & if they are made they are with upgraded items. Thank you again for the feedback, The BG Team.

Posted 5 years ago

“Easy to order and speedy delivery. Unfortunately I didn’t receive what I had ordered. Still waiting to hear back from Baskets Galore.”

Helpful Report

Posted 5 years ago

Hi Yvonne, We're very sorry that one of the gift mugs was missing from your order. This was due to a packing error by our warehouse team, for which we have apologised. As you are aware we are sending the item ASAP with our sincerest apologies. Thank you very much for taking the time to leave your feedback, and commenting on the ease of ordering and the speedy delivery. Best wishes, Customer Care Team.

Posted 5 years ago

“My basket arrived the day it said it was meant to, however, I was disappointed that express delivery was not an option when I checked out- it took a week to arrived but I really would have preferred the option for it t come earlier. The snacks inside were yummy, but slightly disappointed to find that one of the items (raspberry muffin) had been substituted for oat cakes. I wasn't notified of a change in the items and got the basket for someone who loved raspberry, so it was a swaying factor of why I picked this basket.”

Helpful Report

Posted 6 years ago

Hi Samantha, Thank you very much for taking the time to review us. We are happy to hear that your basket arrived on the day you specified. We're sorry it couldn't be delivered any sooner. We do try to explain the operational and delivery restrictions in the "covid-19 customer update" in the informational banner on our website. Also delighted to hear that the recipient enjoyed the snacks and thought they were yummy. Apologies if the raspberry muffin was substituted with another item. We are experiencing some minor supply issues as a consequence of the pandemic. We do make reference to this in our covid-19 announcement, and stress that any substitutions will be minor, and that an item of greater value will always be included as an apology for any inconvenience caused. FYI we do have a "tailor" option on our website, where you can let us know if the recipient has certain likes - such as raspberry. We are always happy to modify contents where possible to ensure that the recipient of your gift receives a perfect gift basket customised for them. Please never hesitate to contact us via email or livechat. We are real people behind the website and always happy to help. Thanks again, and keep safe. Kind regards, Lauren.

Posted 6 years ago

BasketsGalore is rated 4.7 based on 3,357 reviews