BasketsGalore Reviews

Name: BasketsGalore
Rating: 4.72

4.7 Rating 3,250 Reviews

94 %

of reviewers recommend BasketsGalore

4.7

Based on 3,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About BasketsGalore:

Gift Baskets & Hampers For All Occasions Delivered Next Day

Visit Website

Phone:

442038651714

Email:

info@basketsgalore.co.uk

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BasketsGalore 5 star review on 19th December 2024

Guy L

BasketsGalore 5 star review on 23rd April 2024

Wendy M

BasketsGalore 5 star review on 23rd December 2023

Lee T

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Easter present for my wife has not arrived”

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Posted 4 days ago

“My basket wasn’t delivered, after spending close to 80pounds , no refund no basket. Wouldn’t recommend this to anyone”

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Posted 6 days ago

“Ma fille n'a pas reçu le cadeau. Vous vous êtes trompé d'adresse. Vous avez marqué son ancien code postal au lieu du nouveau.”

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Posted 1 year ago

Hi Suzanne. I am sorry that your daughter did not yet receive the gift. Please understand that you provided the incorrect postcode and delivery address, when you placed your order. We are now communicating with both yourself, and with the courier company DHL, to try and resolve the problem. Kind regards, Lauren.

Posted 1 year ago

“Very saddened after 10years of ordering package delivered with no notice to wrong address causing terrible strain.”

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Posted 1 year ago

“You did not, at all. Promised a 22/12 delivery and did not meet your deadline. Very disappointing.”

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Posted 2 years ago

“We are very unhappy . Recipient had message to say hampers would arrive Wednesday and again on Thursday and we are now on Christmas Eve and they still haven’t arrived”

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Posted 2 years ago

“Didn't arrive on time and you are taking a long time to give me my money back. Bad service.”

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Posted 2 years ago

“Package was delivered to wrong address and the receiver didn’t get the package. I paid $150 NZ Dollar for nothing! I want a refund. I put as the address specifically Lightship95 64 Orchard place and also said as an extra note, it is the ship to be delivered too and it still got sent to the wrong address. Please refund me!”

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Posted 2 years ago

“Ii t did not”

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Posted 3 years ago

“It has not because it has not been delivered as yet!!!”

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Posted 3 years ago

“They didnt!!!! Scheduled to be delivered 26/11. No notification of delivery. DHL tracking no won't go through. Sent a message to your address last night. Never heard anything back. What is going on?? Appreciate immediate clarification!!!”

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Posted 3 years ago

“They haven’t received it yet!!! Was supposed to be delivered fir their wedding on Friday!! Had to call up the uk parcel force and change the delivery address!!!! Not happy at all!! We are in Australia and couldn’t make our sisters wedding so wanted to send something special”

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Posted 3 years ago

“We had to trace where the hamper was delivered which took five days. Postal code was correct, delivered to incorrect address”

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Posted 3 years ago

Hi Lynn, We sincerely apologise that the package was delivered to the wrong property. The property was a cottage in a remote location, and the driver made a mistake, as there was just a name and no house number. Contactless delivery is now the norm as a result of covid-19, and he was not aware that he was at the wrong house. We tried our best to assist by communicating with the carrier as soon as you made us aware of the issue on Friday but unfortunately you have not been replying to our request for clarification of the exact location of the cottage, so we could communicate this to the courier company. We apologise once again for the inconvenience caused.

Posted 3 years ago

“I have emailed three times for the delivery of a hamper which was to be delivered on Friday and have been advised that it has been delivered but I’ve confirmed numerous times that the hamper has not been received. Extremely upset and I will insist on a refund if the hamper is not delivered by Monday 21/06/2021”

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Posted 3 years ago

Hi Lynn, We are very sorry that you are disappointed. We replied to your initial email to explain that due to the pandemic contactless delivery is now the norm, and asked if you could please check if the package had been left safe, or with a neighbour. Unfortunately you didn't reply until Saturday, when our offices were closed. We contacted Parcelforce first thing on Monday morning to ask them for the driver's GPS, and asked you for further clarification on the property location due to it being a cottage in a remote location without a house number. Unfortunately we did not receive a response from yourself, and the feedback from the courier is that the driver's co-ordinates show that he was in the correct area. We are very sorry that the driver made a mistake, and sincerely apologise for the inconvenience caused.

Posted 3 years ago

“We received no reply to our complaint”

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Posted 4 years ago

“Having been charged for the same item twice, I am still waiting for a refund since November.”

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Posted 4 years ago

“Purchased a Gift for work colleague on 30/11/20 by Company credit card, requested so many time for copy INV, on 16/12/20 they said too busy and manual generated. Emailed after Xmas still heard nothing. Not sure about the quality of the hamper but customer service after sell is not acceptable. Did not understand why is too complicate to generate a INV?”

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Posted 4 years ago

“Use another provider if you want your order delivered. I ordered a special food and wine hamper for my mother via their website on December 10th. I was informed it would be delivered no later than December 18th (slower then other providers I used for other family members). I was then sent an email on the 18th telling me it would be December 21st or 22nd. It is now January 4th and nothing has been delivered. Despite calling multiple times from the US and my family calling from Dublin, Ireland - nobody answers their listed phone number. I have now had to contact my creditcard firm to backcharge the item. I will never use this firm again. I strongly recommend that you consider other Irish based firms instead.”

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Posted 4 years ago

Hi Conor, Thank you for your feedback. I can see that you have initiated a credit card chargeback, which is a shame, as we didn't have an opportunity to respond. Today is our first day of resumed trading after the New Year holiday. If you check the "shipping status" of your order via your account, and also the tracking link at the bottom of the "dispatch confirmation" email you will see the following tracking link. This shows that your order was dispatched on 17th December, to meet your requested delivery date, but unfortunately was reported as damaged by the courier company on 22nd December. Unfortunately we were not aware of the damage. Had we been, we would have been in contact to apologise and dispatched another basket. We are incredibly sorry for the heavy handedness of the courier company, and we would of course have offered you a full refund, before you went to the trouble of raising a dispute via your credit card company. May I reiterate my sincerest apologies that your Mother did not receive the gift basket as intended. It is never our intention to disappoint, and we will continue to work on improving and automating systems and software, in our attempt to prevent situations like this occuring in the future. Kind Regards, Customer Services

Posted 4 years ago

“Have been charged twice for the same order. Chasing this up since 23/11/20, but no effort made to give me a refund.”

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Posted 4 years ago

Hi Shannon, thank you for your message. We have replied to the email thread to explain that unfortunately you placed an order twice due to there being a typo in your email address. If you could please read the explanation we would be most grateful. Thank you.

Posted 4 years ago

“i ordered 3 hampers from Basket Galore, only 1 has been delivered. ive tried emailing, calling, online chat and no-one has come back to me. on my account is says all 3 dispatched. Can someone please tell me where my other 2 hampers are? am i going to get them?”

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Posted 4 years ago

BasketsGalore is rated 4.7 based on 3,250 reviews