Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 14th May 2024

538

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery of conservatory suite and despite social distancing the driver delivered the suite into our garage.”

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Posted 4 years ago

“Excellent service and comms throughout, even during the Covid-19 crisis.”

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Posted 4 years ago

“Good service always kept on the loop”

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Posted 4 years ago

“Great service. Kept informed throughout the process.”

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Posted 4 years ago

“Great product, great staff, only criticism is that delivery took place 15 minutes outside of the two hour delivery window which caused me issue with my nursery pick up, otherwise would be 5 stars.”

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Posted 4 years ago

“Easy website and purchase process. Good delivery options and information.”

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Posted 4 years ago

“Good range of product at affordable prices. More than just the high street.”

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Posted 4 years ago

“Very good quality retro chairs. Bought online good service, picked up from a store. They had in store for viewing, but have to wait for stock to be delivered.”

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Posted 4 years ago

“Lovely store, imaginatively laid out, with mood lighting and room displays. Looks warm and cosy. A leisure experience rather than horrible shopping. Helpful staff and great cafe! And we bought 4 chairs. Only issue for us is that it was on the other side of London, but not B&S problem. Would go back when and if we need new furniture. Definitely worth the trip.”

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Posted 4 years ago

“Great item, prompt delivery, good customer service. Only negative is the delivery man walked into the house with wet shoes on. Shoe covers would have meant an excellent score rating.”

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Posted 4 years ago

“Dealing with the store was as always, easy and very satisfactory. We then had to make our order online in order to be sure of early sale prices. We opted for collection to save delivery costs on our item that was small enough to fit a car but were mislead by the order form over the length of time we had to wait before we could collect it. Telephone conversations with the online department were confusing. Ultimately collection from the warehouse was easy and the staff there very helpful.”

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Posted 4 years ago

“Nice Mattress - comfy and chemical free! Took 3 weeks to arrive”

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Posted 4 years ago

“Delivery excellent product as expected, well wrapped and protected. Only downside there was no receipt for monies paid, which is the reason for four stars instead of five. Other than that, no complaints, first class service.”

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Posted 4 years ago

“Went into store to view a clock seen online then ordered it for home delivery .arrived as stated and it beautiful but did expect it to weigh more and be made of better materials for ?105”

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Posted 4 years ago

“Ordered online from picture.Quick delivery.Good looking light. Quality ok...but probably wouldn?t pay that price if we saw it in store.”

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Posted 4 years ago

“Generally a great experience. Staff incredibly helpful in re routing my order from delivery to Guildford store to Leeds store. Staff in Leeds store disappointing - not approachable and rather dismissive in interactions.”

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Posted 4 years ago

“Great item that we bought, really happy with it. Frustrated that after spending ?1500 we were still charged delivery though”

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Posted 4 years ago

“Great items but lack of communication as to when the items would be delivered but thankfully I was at home to sign for them. Packaging was also quite poor but a quick resolution to my complaint was met by customer services.”

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Posted 4 years ago

“I have made an online purchase so have only ever dealt with the staff via the phone however they are always polite, helpful and professional. I have only given 4 stars because I?ve had a few issues with my order as there?s been lack of communication between their departments. Their system for ?long range delivery? as they call it needs to change as it?s issued randomly and when I rang to change the date to one that suits me was when my issues started, however the staff are always great and quick to get things sorted.”

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Posted 4 years ago

“Purchased 2 side tables, however they weren't in stock and had also been discontinued. Slightly poor that they were still being advertised. I received a very apologetic phone call and a swift refund, so I give their customer service top marks.”

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Posted 4 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews