Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 14th May 2024

538

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service online. Easy to collect. Good quality.”

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Posted 3 years ago

“I like their furniture and the staff are great. I would have had five stars except for delivery charges. I would rather give the money to a friend who will collect for me”

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Posted 3 years ago

“We love our mirror, bought online in the sale. It fits the description perfectly! Thanks for putting up accurate dimensions and weights, I was worried it might pull the wall but it?s perfect. However the notification service you offer is misleading as it emails you to say in stick, but that just means in the warehouse not in store! Just a small point that could be amended.”

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Posted 3 years ago

“Everything good with experience but for one thing I placed my order online - all good Regular texts regarding status -all good Just when I went into Leeds branch to collect my order I spent at least 10 minutes both upstairs and downstairs finding a member of staff . At least three were talking to I assume friends ( you don?t talk to customers what you have planned for the weekend) and another was talking to a sales rep. Surely the customer comes first obviously not at your Leeds branch”

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Posted 3 years ago

“Bought the Medway bed which I love. Kept up to date with the progress and delivery date and delivered well packaged. Very sturdy and it looks great in the bedroom. The only thing that lets it down is the quality of the paint work. Appears to only have one coat and is very easy to mark. As a result a chip in the paint work has appeared on the corner of the foot end already which we will have to repair and we have only had the bed 3 weeks. Would have given 5 stars if it wasn?t for the paint work.”

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Posted 3 years ago

“Product was great but delivery was longer than the 3 weeks they stated and had no communication from them relaying this.”

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Posted 3 years ago

“Beautiful furniture great quality at a great price easy to order online cant wait until its delivered.”

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Posted 3 years ago

“The build instructions for the wardrobe that I bought weren't the best but after some careful thought it all fell into place. Once built, which took about three hours, the wardrobe is perfect and of excellent quality. I would say that the wardrobe was excellent value for money.”

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Posted 3 years ago

“As always Barker and Stonehouse only stock quality furniture. Staff were excellent and professional ensuring we were all safe during Covid19”

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Posted 3 years ago

“Great table. Perfect. My only issue was paying the same price for just delivery as I would have for delivery, assembly and the removal of rubbish.”

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Posted 3 years ago

“Quite good , but not impressed with the chat line when trying to confirm my order Not the most clear system to use. I really did have to chase you to gain confirmation of my major purchase. And I would like to hear from you , the projected delivery date?”

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Posted 3 years ago

“Great stores quality products friendly faces only criticism is the after customer service process alittle slow in response x however when you do speak to customer service everything is sorted at great speed and professionally”

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Posted 3 years ago

“The product is excellent quality and was really well packaged. Thank you. My only complaint is that my money was taken as soon as my order was placed in early May with the promise of delivery from 15th May. After several phone calls and various promises I would be contacted ?tomorrow? the item was delivered on 9th June.”

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Posted 3 years ago

“I placed 2 orders on the same day Received an e mail regarding the first confirming my order but not the second The first order was delivered as described but still waiting for confirmation of the second”

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Posted 3 years ago

“good delivery arrangements but confusion between my contact details and my wife's on my order.”

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Posted 3 years ago

“Excellent picture and was securely packaged. No updates regarding Delivery until day it was going to arrive.”

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Posted 3 years ago

“Good quick delivery”

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Posted 3 years ago

“Love the furniture but seems a lack of communication to notify of what's going on with the rest of my order.”

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Posted 3 years ago

“good delivery service and product is excellent but had to chase a delivery date .”

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Posted 4 years ago

“Upon unwrapping my picture I was a little disappointed to see finger prints and smudges on its surface The use of cotton gloves while handling the glossy print would have been advisable Otherwise over the moon with my beautiful Blue Parrot”

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Posted 4 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews