Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought a new bed during the lockdown it was delivered promptly to our door, due to circumstances that was as far as the delivery drivers were allowed to take it. The bed it's self is excellent it's our second one from Barker and Stonehouse, we had to replace our non Barker and Stonehouse bed due to it continuously falling apart so went back to what we knew was good quality.”

Helpful Report

Posted 2 years ago

“Had delivery of sofas this week by Decky and Ian smashing lads couldn’t have been more helpful. Delivered on time. Polite and curtious all flooring covered with protective covers.”

Helpful Report

Posted 3 years ago

“Ordered a Sojourn Bed. Arrived as expected good delivery. Unpacked the bed and the instructions were like an A4 page of abstract art very hard to follow. Eventually the bed was up and looks great. HOWEVER the smell from the fabric is awful we just can’t get rid of the smell no matter what we do and this is a month after we had it. My daughter is very upset about it but I am not sure what we can do about it now. Very disappointing when it’s such a nice bed. Costing me money in air freshener and plug in”

Helpful Report

Posted 4 years ago

“I’m probably going to get slated for this, but I do have to say, that maybe I was just lucky..it is what it is and we’re happy with the service all in. we have just brought the small NAVOJOS wardrobe to complement the rest of it’s range in our main bedroom, as promised it was delivered on time with no told issues until we unpacked it.. it had obviously sustained an injury to its legs, so backed with photos, I contacted the customer service and was delt with by a very pleasent young lady (Harriet) a couple of options were given but I went with the exchange (collection/redelivery) all was good 10days later we received our new wardrobe only to find it, not as we wanted I called the service desk once again and was delt with in a very suitable manner, with a mutual acceptance by both. I can honestly say I have no greavences with customer services they did a great job ;-) Thank you Harri A”

Helpful Report

Posted 6 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews