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True Toys Reviews

4.6 Rating 10,871 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,871 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

Extremely disappointed I don’t think I would shop here again I received a broken playhouse for my sons birthday so asked for the parts to replace broken ones they did not have parts to replace so offered a partial refund I accepted but still no refund tried to ask for the refund a 3rd time and no reply
Helpful Report
Posted 4 years ago
Hi, I can see a refund was processed on Apr 21. Thanks and I'm sorry for any inconvenience caused, BargainMax Customer Care.
Posted 4 years ago
I sent my item back 14 days ago now and I'm still get to be told you have received this!
Helpful Report
Posted 4 years ago
Hi, I can see a refund was processed on May 10. Thanks, BargainMax Customer Care.
Posted 4 years ago
I will never ever buy from them thay charge me for Next day delivery even though I received it 5 days after I contact costumer service and they did not respond it’s a joke my advice is to avoid it
Helpful Report
Posted 4 years ago
Hi, I can see your order was delivered on the next working day. Unfortunately, our couriers do not collect nor deliver parcels on Bank Holidays. Thanks, BargainMax Customer Care.
Posted 4 years ago
2000554756 order number. Sent back 3 weeks ago. No acknowledgement and no refund. Almost impossible to get through to customer services.
Helpful Report
Posted 4 years ago
Hi, I can see your order has been refunded. Thanks and I'm sorry for any inconvenience caused, BargainMax Customer Care.
Posted 4 years ago
Awful experience!!!! Ordered 9 ago and paid for order and they never sent it out! Now my son will not have his birthday present on time. Customer service is awful, 5 days to reply to an email and when they finally do and admit the order was never sent they then ask if I want next day delivery, I reply straight away and 8 hours later still no reply so won’t even get the product tomorrow. Will never order from here again and urge others to not risk it either!!!
Helpful Report
Posted 4 years ago
The worst service ever!!! Never back again!!! Its 7 days since I ordered next day delivery! Still no order,upset child without birthday present! Please don't buy here!!!!!
Helpful Report
Posted 4 years ago
Hi, I'm sorry about that! As your order was placed over the bank holiday weekend, it was dispatched on the next working day. Unfortunately, your parcel was lost in transit and has now been replaced. Thanks and I'm sorry for any inconvenience caused, BargainMax Customer Care
Posted 4 years ago
Paid for next say delivery still waiting 4 days later
Helpful Report
Posted 4 years ago
Hi, I'm really sorry about that! Please get in touch with us at support@bargainmax.co.uk so we can look into this for you without delay. Thanks, BargainMax Customer Care
Posted 4 years ago
Thomas 10 inch bike. Built it one of the nuts was on so tightly we couldn't get it off. Spoilt the day and can't put stabilisers on as nut won't budge
Helpful Report
Posted 4 years ago
DO NOT SPEND YOUR MONEY ON THIS SITE!!! Absolutely appalling customer service. Spent a lot of money and chose next day delivery and did not receive my order still a week later. No matter how many times I call, no one can give me any answers as to where my order might be and are refusing me a refund until the order is delivered. Nothing short of disgusting
Helpful Report
Posted 4 years ago
I'm sorry about the delay with your order. I can see a replacement has been sent and received. Thanks!
Posted 4 years ago
Ordered a fisher price bath, ordered on this site and paid more for this specific one and received a totally different bath. The bath I received is £10 cheaper than what I paid! I don’t have the time to take it back as it’s now needed for a baby. Terrible won’t be using this site again.
Helpful Report
Posted 4 years ago
Hi We really do aplogise this has happened please do get in touch we can offer a simple solution always. Many thanks, Customer care customercare@bargainmax.co.uk
Posted 4 years ago
I ordered a dolls house it came all chipped and some of the wood was cracked this was disappointing as it was Christmas Eve I realised and when you pay 231pound you done expect it to be damaged
Helpful Report
Posted 4 years ago
Hi we want everyone to have the best possible experience with all our toys so please do get in touch and the team will of course support this failure for you either via https://www.bargainmax.co.uk/help or alternatively email us at support@bargainmax.co.uk Many thanks, Customer care
Posted 4 years ago
Terrible company WATCH OUT FOR FAKE REVIEWS !! BOUGHT A NERF GUN ITEM WAS A RETURN AND NOT WORKING. THANKS THAT WAS A CHRISTMAS PRESENT. DONT USE NOT WORTH IT.
Helpful Report
Posted 4 years ago
We are disappointed to hear you are unhappy with your recent purchase we would like to reiterate that none of our returns are reshipped if faulty. If you contact our support team they will be happy to assist you with this purchase in full either via our help pages https://www.bargainmax.co.uk/help. Or please email us directly on the email support@bargainmax.co.uk kind regards Customer care.
Posted 4 years ago
If you don’t want your kids disappointed stay away from this company, ordered a gift didn’t arrive,complained and was completely ignored, no refund,nothing, honestly don’t lose your money
Helpful Report
Posted 4 years ago
We have had no correspondence from you to support this non-delivery please email support@bargainmax.co.uk and the team are here and more than happy to resolve any problem or non-delivery for all our customers Many thanks Customer care
Posted 4 years ago
Awful website awful company. So I went to buy a baby chair and it said on sale 53.99 and when it said sign up for email for offer. Put in offer code after an awful time waiting for this email and the cost was higher than 53.99 because it hadnt put on tax ? It's a uk site why? Didnt buy from here. On top of that website slow and full of errors. Really annoyed me trying to navigate. God only knows what the products would be like and service.
Helpful Report
Posted 4 years ago
I’m not happy at all, first my parcel was lying out in the soaking wet rain but that’s not your fault it’s the couriers, I’ve got the plush dog but I’m missing the paw patrol watch.
Helpful Report
Posted 4 years ago
Hi so sorry to hear this item is missing, please do get in touch, the team are here and very happy to help our email is customercare@bargainmax.co.uk Many thanks Charlie
Posted 4 years ago
Ordered 4 items but had to return 3 of them as somebody had already bought the items as gifts. 3 weeks and over 10 emails later and I’ve been refunded for only 1 item that was returned. I have proof of delivery return but apparently they still cannot locate the items. Tread carefully. Pay extra from a reputable seller!
Helpful Report
Posted 4 years ago
Hi, just checked all your returns have been refunded for you it was done on the same day but on two different transactions for you Many thanks Customer care
Posted 4 years ago
The parcel was left in the middle of the drive soaking wet, and for anyone walking past to steal, then my son 8 was disappointed and upset as part of the calendar was empty. So all round not good.
Helpful Report
Posted 4 years ago
We want you always to enjoy our items please do get in touch via email custoemrcare@bargainmax.co.uk Many thanks Charlie
Posted 4 years ago
Bought Paw patrol plush chair and when it arrived was disappointed with the quality of the product so returned it.
Helpful Report
Posted 4 years ago
Hi so sorry to hear that you were disappointed with the item you purchased Many thanks customer care
Posted 4 years ago
Wrong item has turned up. Emailed and sent a message via Facebook. Looks as if they've read it and ignored me. The item isn't in stock now. So I'm really annoyed. An email to state it was being replaced with something else would of been helpful. Won't use again now. I understand it's Christmas, however customer service should still remain
Helpful Report
Posted 4 years ago
I can see that we did reply and fully refund without returning the received item, and did advise as soon as we could at this peak period, and we are very sorry that you feel you will not shop with us again and apologise that you felt we should have been more proactive Many thanks customer care
Posted 4 years ago
I don’t know how many times I have tried to Get through to this company to ask them how I make a return I’ve emailed them and still no response it says to fill out the box in the FAQ so I’m now stuck with a present I do not want.
Helpful Report
Posted 4 years ago
I can see we sent you an email on the 7th of December to advise how to return this item and you viewed it on the 21/12 but will see we did respond immediately to your return detail request. sorry that you did not find the response until that time Many thanks Customer care
Posted 4 years ago
True Toys is rated 4.6 based on 10,871 reviews