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True Toys Reviews

4.6 Rating 10,861 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,861 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

Ordered my daughter some stuff for her birthday the peppa pig ride on came with missing parts one very disappointed little girl last time I will put an order in would not recommend them
Helpful Report
Posted 3 years ago
Ordered two Lego sets costing around in total £287 when I received them the boxes were in such a state it was as if someone had been playing football with them so sent the order back and still waiting on a refund
Helpful Report
Posted 3 years ago
Hi Steven, We do apologise that your items were damaged. I have tried to search for correspondence using your name however I am unable to find any contact regarding a return. We would have provided you with a free returns label if your items arrived damaged. can you please contact support@bargainmax.co.uk with your order number and return tracking information and a member of our team will be able to process the refund for you. Thank you BargainMax
Posted 3 years ago
I bought a trampoline for my sons birthday opened it the night before to find it’s cable was snapped and the bars seemed bent instructions were missing step 2-6 and now I’ve sent 5 emails and not had one reply as to make a return terrible
Helpful Report
Posted 3 years ago
Hi Catriona, I do apologise that you have received a faulty item, I have passed this on to our customer service team and someone will contact you regarding a refund or a replacement. We also apologise for the delay in getting back to you, when you contact us you will receive an automated message advising that we currently have a 24hr turn around for response times, and each new message sent will be put as a new request in the queue, this has now been looked at by our IT team and we apologise for any inconvenience caused. Thank you BargainMax customer care team
Posted 3 years ago
Will never use this company again
Helpful Report
Posted 3 years ago
Unfortunately, placed an order on 24/07/22 for two toys, received one of them and still have not received the other. I have not been contacted or notified of any issues. Spoke to customer services today who will now send another one out, lets hope it arrives as my little girl has been quite upset.
Helpful Report
Posted 3 years ago
Though price was okay, customer service was terrible and would take ages to get back to you and my package was lost for over a week and they didn’t even do what they said they’d do *shrug* They also didn’t apologise, it was glazed over and sort of ignored. This could be a great company if they had better customer service and easier ways to contact e.g whatsapp business or via phone
Helpful Report
Posted 3 years ago
One of the items arrived broke, I emailed the customer service with an image of the item but still haven’t had a reply and that was over 2 weeks ago.
Helpful Report
Posted 3 years ago
Unfortunately my order that should have arrived 2 days ago now won’t arrive in time. So I’ve had to purchase the items elsewhere (birthday presents) and will be refusing the delivery if it ever turns up. Using Evri/Hermes as the courier has cost bargain max my order.
Helpful Report
Posted 4 years ago
My box does not have all the required bones to make a full skeleton. One egg is empty. My child is very disappointed.
Helpful Report
Posted 4 years ago
Didn't receive the item even tho it was updated as delivered
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Posted 4 years ago
Delivery absolutely shocking you need to find a better courier other than EVRI aka hermes terrible service won't be using again
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Posted 4 years ago
I still haven’t received it.!!!
Helpful Report
Posted 4 years ago
The projector light stopped working in 2 weeks. My son was very disappointed. Not the nicest customer service. Was offered a replacement or a refund in an abrupt way. Neither is satisfactory. It doesn’t take the disappointment of a child away. Won’t be using again nor will recommend.
Helpful Report
Posted 4 years ago
The drone I purchased lasted 5 minutes. The controls did not work which made flying impossible. The left and right controls were the wrong way round as stated on the instructions. After a few minutes of flying the controls also just stopped working completely leading to the drone flying off, the return to home button did not work meaning I have been unable to get this back
Helpful Report
Posted 4 years ago
Ordered a frozen bike for my little girl, it says it’s been delivered but I have not received anything, it shows it’s been delivered to my door but I was not in on the day of the delivery so the delivery driver left a parcel by my door while I was not in which can only mean someone else has picked it up, so now I’m left paying for something I have not received!! My 1st time ordering and I can surely say I will not be ordering again!
Helpful Report
Posted 4 years ago
Ordered a bike for my daughters birthday. Opened to set up the night before her birthday to see its completely broken. Upset is not the word to cut it. Not happy at all.
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Posted 4 years ago
Don’t bother using next day delivery, my order hasn’t arrived and it looks like it’s not even been shipped yet!! I’ve ordered well in advance of my daughters birthday, but this is taking the Mickey.
Helpful Report
Posted 4 years ago
i didnt receive my parcel and still waitin for my refund 🤬😡🤬😡
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Posted 4 years ago
Inflated rhe pool as directed and within 10 mins the top layer had deflated. I found a tiny hole which i had to repair
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Posted 4 years ago
Still waiting on 2 orders over a weeks ago Terrible 😞
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Posted 4 years ago
True Toys is rated 4.6 based on 10,861 reviews