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True Toys Reviews

4.6 Rating 10,878 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,878 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

Still waiting on 2 orders over a weeks ago Terrible 😞
Helpful Report
Posted 4 years ago
Item arrived in a box so damaged it was falling out in drivers van. At first look it seemed to be a returned product but we thought let’s just put up and see as our sons were so excited. Two hours later and there’s no seats for glider, the frame is so flimsy and weak and wobbles even when secured down and the ropes on swing have are faulty and one side of rope is only about 30cms long at most. It seems like a load of faulty parts all put together in a broken box and so now we have two disappointed children and a wasted afternoon. Very unhappy
Helpful Report
Posted 4 years ago
We apologise that you have received a faulty item, please contact support@bargainmax.co.uk and a member of our team will be able to arrange a refund or replacement. Thank you BargainMax customer care
Posted 4 years ago
Please please please stay away from this site. Ordered last Saturday for my daughters Birthday the following Thursday (14th july) items was due to arrive Tuesday before her birthday. Tuesday came no delivery was told it was collected and would come before her birthday on Thursday. Needless to say no present arrived for my 7 year olds birthday. Called yesterday 18th July and was promised new one will be here following day 19th. Yep it's now 6.25pm on 19th waited in all day and no present. The poor customer service and lies/shifting blame to courier is always the answers you get. PLEASE STAY AWAY 1st and last time using them
Helpful Report
Posted 4 years ago
Box completely trashed, sellotape everywhere so obviously sent out in this condition. Disgusting!
Helpful Report
Posted 4 years ago
We do apologise for the condition of the packaging that you have received, all our products are new items and are shipped out in such condition. As I am sure you can appreciate we use 3rd party currier companies to deliver our items and sometimes packaging can become damaged during transit. We try to work with our curriers as closely as possible to stop these incidents from occurring however if items are received damaged please contact support@bargainmax.co.uk and we will try our best to resolve this issue for you. Thank you Bargainmax customer care
Posted 4 years ago
I was very disappointed with my order, I paid £3.99 to receive it the next day but as it was Friday I would receive it on Monday this is ok for me because I was only going to use the pool on tuesday, but they sent me the tracking number today and delevery didn't even receive my order yet that means it won't arrive on time. so what's the advantage of paying more for delivery if they deliver at the same time as those who don't pay? I'm very disappointed.
Helpful Report
Posted 4 years ago
I do apologise that there has been a delay in your shipping. I am unable to find your order from your name on the review but please be aware that as per our websites all orders placed after 1pm are shipped the following day. So if the order is placed after 1pm on a Friday it will be shipped Monday for delivery on Tuesday, please contact our customer care team on support@bargainmax.co.uk if you have any other queries. Thank you BargainMax customer care
Posted 4 years ago
Delivery over a week ago reached out by email twice and no response. Product missing from box wanting on my refund for this and no response.
Helpful Report
Posted 4 years ago
We apologise that there has been an issue with your ordered item as well as the delivery. Our customer care team respond to all emails within two working days. If you have still not had a response please contact us on 0333 999 8779 and a member of our team will be able to resolve your issue. Thank you Bargainmx customer care
Posted 4 years ago
I buy first time from here. Extreme bad experience they don’t send me product and lie two times taht they send see and lost etc bla bla and probably they don’t care and lier comapnay never bauy agin got refund from pay pal
Helpful Report
Posted 4 years ago
We are sorry that you have experienced an issue with your delivery, all our orders are sent out on a tracked courier service so you can see when they have left our company and are on route with the third party delivery service. If the package is lost in transit or has not been delivered we will endeavour to send out a replacement or organise a refund once the issue has been reported and investigated. Please contact support@bargainmax.co.uk if this issue has not yet been resolved.
Posted 4 years ago
My son has had his electric scooter less than a month an it's falling apart not one bit happy
Helpful Report
Posted 4 years ago
Hi, I'm sorry about that! Please email us at support@bargainmax.co.uk and we will look into this for you. Thanks, BargainMax Customer Care.
Posted 4 years ago
stop sending adverts to me every i am not intrested.
Helpful Report
Posted 4 years ago
I apologise if you are receiving multiple emails, These will only be sent out if you have subscribed to our newsletter and all our emails include an unsubscribe link at the bottom of the page. Thank you Bargainmax customer care
Posted 4 years ago
I placed order on 17th delivery was standard delivery 3-6 day's its now 25th and still had no delivery the tracking is showing nothing and had no update i have emailed bargain max and still no reply with answers to my issue. The service is unacceptable I hope customer service sort this out asap as i purchased the pool for my sons birthday which is in 3 days time but now i doubt it be here on time. NOT HAPPY WITH SERVICE BARGAIN MAX!!!
Helpful Report
Posted 4 years ago
Hi, I'm sorry about that. Unfortunately, your order has been lost in the delivery network. A full refund will be issued. Thanks, BargainMax Customer Care.
Posted 4 years ago
Still waiting for my parcel that I paid for next day delivery the courier company trying to say there's a problem with my address although received a parcel yesterday from this same company no way to get hold of anyone
Helpful Report
Posted 4 years ago
Hi, I'm sorry about the delay. The courier has advised: Sorry for the delay with your parcel. As I can check your parcel was on hold with us yesterday due to an address issue. Your address has been amended for your parcel. Your parcel is handed over to our driver today. Our driver will be attempting the delivery of your parcel today. Kindly keep an eye on the tracking as well Please get in touch via email at support@bargainmax.co.uk if you need any further assistance. BargainMax Customer Care.
Posted 4 years ago
Ordered a bike for sons birthday and no change to the order status his birthday is Monday and he’s not gonna have it in time I ordered on the 31st may
Helpful Report
Posted 4 years ago
Hi Kate, I can see your order has been delivered within the 2-4 working day delivery time by DPD on 07/06/22. Thanks, BargainMax Customer Care.
Posted 4 years ago
It is impossible to contact this company. Delivery of a grandson's birthday gift was foreseen for 1-2/6 . It's now the 3rd and there is still no sign of it. Definitely won't be using again.
Helpful Report
Posted 4 years ago
Hi, I'm sorry about the late delivery of your order. I can see your order has now been delivered. Thanks, BargainMax Customer Care.
Posted 4 years ago
rubbish ghostbusters car, Bargainmax make returns so complicated I gave up in the end and kept the car, will not be buying from these again
Helpful Report
Posted 4 years ago
Hi, I can see an email was sent with a few options to return this item. Please get back in touch if you would like some more information on how to return a parcel. Thanks, BargainMax Customer Care.
Posted 4 years ago
Never to buy here again. Ordered an item as a gift with 3 weeks until the party. Delivery was 2 to 4 days but never arrived. Ordered on 09/05/22 says it was shipped on 12/05/22. Nothing by 18/05/22 so I contacted customer support. New order sent 19/05/22 so still time enough for it to arrive. Contacted customer support on 24/05/22 to say it still hasn’t arrived and today is 26/05/22 the day of the party. No response from customer support and no gift. Thanks BARGAIN MAX you went above and beyond for me I know where not to shop in future.
Helpful Report
Posted 4 years ago
Hi, A refund was processed to you on 19.05.2022 due to the item being out of stock for a replacement, an email notification was sent over to you, I'm sorry for the inconvenience caused. BargainMax Customer Care.
Posted 4 years ago
Terrible! Delivery info wrong, and box completely ripped, barely even cellotaped shut, was all hanging off the box. Wouldn't recommend or use again
Helpful Report
Posted 4 years ago
I'm sorry about that Stacy. Please send us an image to support@bargainmax.co.uk so we can look into this for you without delay.
Posted 4 years ago
The problem is your carrier.
Helpful Report
Posted 4 years ago
I'm sorry about that! Please email us some more information to support@bargainmax.co.uk and we will look into this for you. Thanks, BargainMax Customer Care.
Posted 4 years ago
Damaged goods, asked for them to exchange when I sent the other back (15 mile round trip to local hermes drop) heard noting for over 2 weeks, contacted them and they refunded me as items were now out of stock!!!!
Helpful Report
Posted 4 years ago
Still waited in a refund the bike they sent me could of caused a accident they are the worst company I have dealt with they even told me to switch the wheel round I can’t belive I have waited over 3 weeks for a reply never buy from them
Helpful Report
Posted 4 years ago
I'm sorry about that. I can see your order has been refunded.
Posted 4 years ago
very bad products 😕
Helpful Report
Posted 4 years ago
Hi, I'm sorry about that. Please email us support@bargainmax.co.uk and we will look into this for you. Thanks BargainMax Customer Care.
Posted 4 years ago
True Toys is rated 4.6 based on 10,878 reviews