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True Toys Reviews

4.6 Rating 10,866 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,866 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

Received my order before Christmas and there was a transformer missing I emailed about this as I was charged for it and I didn't even as much as get a reply back, terrible service!
Helpful Report
Posted 8 years ago
Would give them 0 stars if possible. Had an issue with delivery, basically it never arrived on the day I had paid for. The issue was more with the courier to be fair. But it was the way the matter was dealt with which annoyed me. A complete lack of customer service and care. Emails not answered for days. No apology for what had happened even though it meant my daughter never received her Xmas present. If they had chased the courier up when I first contacted them I could have still got it in time for Xmas. No compensation offered, just got a refund as parcel never made it, just got lost in the system. Never even made it a priority when business resumed on the 27th. In the past when dealing with other companies, if a mistake has been made they cannot do enough for you to rectify it. Found Bargain Max to be just plain rude! Will never order from them again.
Helpful Report
Posted 8 years ago
I placed an order for express delivery, it never arrived. I contacted customer service and they reordered my order with next day delivery and it arrived 5 days later! I will not be ordering again!
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Posted 8 years ago
Ordered and my stuff has went missing and Eli has stopped answering my emails since the 27th of December so my 3 year old boy is still missing his Xmas present which is very sad.
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Posted 8 years ago
Toy didn’t turn up when it was supposed to and when I tried cancelling I couldn’t. I will never use bargain max again and I will tell anyone that asks how bad their customer service is.
Helpful Report
Posted 8 years ago
Brought item as a present, waited for delivery for over a week and item never arrived. Finally got through to BarginMax after christmas, who told me the item had been damaged in transist, however could not offer another. Total lack of communication. I only found out we woukdnt recieve the item becuase i contacted bargin max. Refund issued same day
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Posted 8 years ago
Not impressed didn't receive the toy currier left it outside so someone took it. This was my grandson Xmas present
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Posted 8 years ago
Paid for next day delivery and am still waiting 48 hours later. Will not be here in time for Christmas. Would not recommended to anyone.
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Posted 8 years ago
You didn’t bother paying DPD for the next day delivery that I requested. Won’t be here for Christmas. Wouldn’t recommend you to anyone. Conveniently you’ve all disappeared for Christmas now.
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Posted 8 years ago
Ordered item over a week ago, took me to phone them to see what was happening, was told someone was getting back to me that never happened I had to phone again to be told it's out of stock but when ordering the screen said 8 in stock, poor service!
Helpful Report
Posted 8 years ago
i ordered an item on the 14th dec for guaranteed next day delivery, this is now the 20th and still no sign of it, the tracking number i got given is invalid and all customer service say is it's dispatched and will be with you in 1-2 business days, so that was clearly £100 well spent! never ordering from here again. i am going to have a very disappointed child on christmas day when she doesn't get the only thing she asked for and no time to get it home from somewhere else.
Helpful Report
Posted 8 years ago
My package never arrived from DPD - apparently lost in transit! No air hogs left in stock so refund given - after I contacted to ask where my order was. Fortunately Argos had stick to fulfill both Christmas presents.
Helpful Report
Posted 8 years ago
Ordered 2 items, delivery promised within couple days....no item. Emailed to check whereabouts..... promised to have items within 48hrs......4 days later still no items.
Helpful Report
Posted 8 years ago
Order a peppa pig bike on the 2nd of December for tracked up until the 7th December. So rang up on the 14th December to ask where it was as havnt been delivered and got told it has been lost and I would get a refund same day as product was no longer in stock. I still havnt received the product or my money back. I am a disgusted in how the matter has been dealt with. I will be ringing again on Monday and demanding to be refunded not happen at all with this service. Very poor
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Posted 8 years ago
Awful service
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Posted 8 years ago
NOT REC'D MY PARCEL?-. NOT SURE WHERE IT IS?---- HAVE'NT GOT A CLUE / -NOT SIGNED FOR ?-----HELP-PLEASE -NOT HAPPY-----MISS AMANDA PLUMBE ORDER NUMBER 12107491--DELIVERY SALTS HEALTH TECH STEP 76 LORD ST ASTON BHAM B7 4DS EMAIL mandy. plumbe @salts . co uk
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Posted 8 years ago
Had to call on 4th day of placement of order as I didn’t hear from them. It took another 7 days to deliver the toy by so called 48 hours Hermes delivery. The call centre guy promised express delivery as the dispatch was delayed. In today world with players like Amazon and even local vendors are offering next day delivery, 10/11 days delivery is pathetic service. Not a pleasant experience in short.
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Posted 8 years ago
Ordered on 28th November still waiting
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Posted 8 years ago
Next day delivery arrived 4 days late, box was in a terrible state, missed posting date to Australia, so cost fortune. Only got automated reply to texts. still trying, but wont ever shop with them again. Disgraceful company
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Posted 8 years ago
I will never use your company again. And will be saying this on social media also. I placed an order and 2 weeks after it was placed still nothing was received. The order was sent to the wrong address and then the address was attempted to be changed by yourselves and this was messed up also. I was then told that my order had been returned to you. I cannot tell you how angry I was. I asked for the items to be resent out which was agreed. To then receive an email to say two of the items I ordered were out of stock. Horrific service The oredernis now being re sent on express delivery for today and I have now been told this has been delayed. I have received no apology. No compensation. Your workers seem incompetent. I will be telling everyone not to shop with you lot: awful experience
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Posted 8 years ago
True Toys is rated 4.6 based on 10,866 reviews